Salvatore Liuzzo | Page 9

My intention was never to write a bad review but at this point I feel like it’s only right I warn people by telling my story. In July 2022 I walked into Kia Napoli looking for an AWD sedan. My salesperson, point I feel like it’s only right I warn people by telling my story. In July 2022 I walked into Kia Napoli looking for an AWD sedan. My salesperson, Dallas, showed me an “AWD” K5. I purchased the car almost immediately. A few days later my friends were checking it out and they discovered it was a front wheeled drive car. I went back to Kia, upset of course, because I specifically came in there looking for an AWD sedan and expressed it multiple times. My main purpose for my overall car search was to find a reliable AWD sedan so it wasn’t something to be misunderstood. I felt like I got scammed. Dallas knew. In MY paperwork, not once did it state front wheeled drive but in THEIR paperwork it did. When I came in, Dallas and Sal promised to figure it out by switching my car with the model i thought I had. It’s been about 1.5 years now… Throughout this time I’ve come into Kia Napoli more times than I can count. At this point I would have rather Dallas and Sal been honest with me but instead I’ve been constantly lied to, ignored, and taken advantage of. I’m a 22 year old girl so they definitely don’t take me seriously because I’ve been played around with like a toy for this long. Mind you, I have been nothing but understanding and patient. I’ve tried to put my foot down, give deadlines, stay persistent (even though it’s their responsibility since this is their fault) but it’s exhausting. This situation has caused me nothing but anxiety and stress. So if you plan on purchasing from Kia Napoli, I suggest you rethink your decision and maybe choose another Kia dealer where you’ll be guaranteed honesty and transparency. More

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Fabulous services thank you. I would go back. Kind and manor group you have there I would go back. Kind and manor group you have there More

by Ardy Verified Customer Verified Customer

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Quality of the cars used and newis is fantastic! .flexibility and courtesy of their employees . The process is quick and easy. , they have Juan Lopez Spanish speaking salesman who is exceptional!! .flexibility and courtesy of their employees . The process is quick and easy. , they have Juan Lopez Spanish speaking salesman who is exceptional!! More

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Great experience at Napoli Kia for my first service. Friendly & accommodating. Nice, big waiting area with TV and coffee made waiting very comfortable. Friendly & accommodating. Nice, big waiting area with TV and coffee made waiting very comfortable. More

by Lori Verified Customer Verified Customer

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This is the best dealership we have ever experienced in our 15 years driving. Thank you our 15 years driving. Thank you More

by AngelB Verified Customer Verified Customer

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Excellent in all areas. They worked hard to get the car I wanted and could afford! They worked hard to get the car I wanted and could afford! More

by chocolatemacroni Verified Customer Verified Customer

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Your phone system is terrible it took me two days to finally make a appointment I would go into this young ladies mailbox and never got a response I have been a customer of Napoli motors for years you h finally make a appointment I would go into this young ladies mailbox and never got a response I have been a customer of Napoli motors for years you have to get this fixed I hope someone reads this if you would like to speak with me Ralph gangi 203 556 0816 More

by GANGIRALPH Verified Customer Verified Customer

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They went out of their way to make sure I was completely happy with the Kia stinger that I purchased. Will def be coming back when it’s time to trade in my wife’s car. happy with the Kia stinger that I purchased. Will def be coming back when it’s time to trade in my wife’s car. More

by Epabon90 Verified Customer Verified Customer

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I had a bad experience with the Branford Kia dealership I must say you guys here in Milford rock thanks so much for taking care of my car issue see you soon 💙 must say you guys here in Milford rock thanks so much for taking care of my car issue see you soon 💙 More

by Aliciasmith042 Verified Customer Verified Customer

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Whenever I had a situation with my car. Napoli always accommodated me even though they were very busy they found the time to accommodate me even on short notice Napoli always accommodated me even though they were very busy they found the time to accommodate me even on short notice More

by jcastro2011 Verified Customer Verified Customer

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