Salvatore Sinardi Jr. | Page 23

Great experience Very helpful service personnel, explain all problems found with my vehicle, and no surprise fees. Work was done in a timely fashion. While waiting f Very helpful service personnel, explain all problems found with my vehicle, and no surprise fees. Work was done in a timely fashion. While waiting for my vehicle My Service guy Sal made sure he kept me apprised on whatwas being done to my vehilce and how I had left to wait for it to be completed. More

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Great service experience! Sal made sure I had a great service experience. He followed up with everything and kept me informed. He did a great job and I highly recommend him! Sal made sure I had a great service experience. He followed up with everything and kept me informed. He did a great job and I highly recommend him! More

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Always helpful Just had my jeep serviced for a recall and shiftier issue. They took care of the problem, got me a loaner for the time it took to fix. The only issue Just had my jeep serviced for a recall and shiftier issue. They took care of the problem, got me a loaner for the time it took to fix. The only issue was the time it took to get the part, can't really say it was services fault if there was an issue getting the part, but I had a loaner to drive so it was all good. More

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Excellent service and customer care! Excellent customer service and the people are extremely friendly. Quality workmanship throughout the entire dealership. If you are looking for a great Excellent customer service and the people are extremely friendly. Quality workmanship throughout the entire dealership. If you are looking for a great car at a great price - Danbury Automotive is the place to buy your next car! More

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Oil change Sal was the gentleman who took care of me. He was very helpful telling me how long it would take. Asked if I had any other concerns that I had. Very n Sal was the gentleman who took care of me. He was very helpful telling me how long it would take. Asked if I had any other concerns that I had. Very nice experience & extremely fast in getting my Jeep finished. I’ve always had great service and all the people in the service department are always helpful. Thank You for a job well done, as always. Happy Holidays to all & hope everyone has a Happy & Healthy New Years. More

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amazing Service reps were friendly and had me in and out of there in less than an hour. Oil change was on them since I bought my Jeep there and it was a very Service reps were friendly and had me in and out of there in less than an hour. Oil change was on them since I bought my Jeep there and it was a very reasonable price on tire rotation. More

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Awesome service Wonderful staff who take time to fix the problems the right way!!!! Thank you all. I will pass another dealership to come here because of the ser Wonderful staff who take time to fix the problems the right way!!!! Thank you all. I will pass another dealership to come here because of the service. More

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service review When I brought my Jeep in for an oil change my Service Advisor was Sal Sinardi. He was very pleasant to work with. When my jeep was done he went over When I brought my Jeep in for an oil change my Service Advisor was Sal Sinardi. He was very pleasant to work with. When my jeep was done he went over everything with me. He let me know that my Jeep was in good order and went over with me what I might need on my next visit. He was very professional and friendly. On my next visit I hope he again will be my Service Advisor More

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A lesson on poor communication....**UPDATE** 09/15/18 This place is the absolute worst experience to date. Starting off with their stellar lack of communication when it comes to the state of your vehicle This place is the absolute worst experience to date. Starting off with their stellar lack of communication when it comes to the state of your vehicle. Being told " I will call you before I leave for the day," and then having to call the next morning at 9:30 to be told your vehicle is not done and on its way back like I was told the night before. I was told I needed to drop my truck off for a few days to have a door hinge replaced because it needed to be painted. I am not sure why they cant just paint the hinge using the color code for the truck, but I said fine because they would put me in a car. I drive the 45 minutes to drop my truck off to ask if I am waiting because Enterprise doesn't have any cars and that I would have to wait at least an hour to get a car. This was a Tuesday morning and saying Enterprise is out of cars is the equivalent of telling me the ocean is out of water. At that point I asked why didn't I get a phone call so I didn't waste my time driving there. Goes back to that poor communication. The lady had no response except a shoulder shrug and a pretty fake " I am sorry" followed by a condescending "what would you like me to do for you." At that point I figured the service manager should be handling this. They tell me they cant seem to find him and he's not answering his phone or pages. Again, goes back to communication. They finally get me to his office and I meet Clyde who is very apologetic and assures me he will take care of me. Puts me in a 2013 loaner with stains on the seat and high mileage, but its a car and I can go about my business. I accept that with the promise of I will get your truck back to fast, should be Thursday. I inform him that I will be traveling for work and leaving Tuesday morning and he assures me it will be done mush sooner than that. Thursday comes and goes and I call Clyde twice and leave a voicemail and never get a return call from Clyde. I end up calling the dealer to speak to the service advisor Yvonne who tells me its not done yet but she is going to try to get it done tomorrow which is Friday and she would call me about the same time, which was 3:30pm. Friday I call at 4:30 to be told that she is on the other line and will call me back. At 4:55 I finally call back to be placed on hold for over 7 minutes for Yvonne to finally tell me that she isn't sure where my truck is in the body shop and cant get a hold of anyone there. She is sending a guy up to see where it is and get it and that she would call me back before she left. No call later and no truck later Friday comes to an end. Saturday morning at 9:30 I finally call since it seems like I am not getting a call to update the status of my truck. Low and behold I get Sal, who was my original advisor who sat idly by on Tuesday when I dropped the truck off, but now was going to be helping me. He informs me that he is trying to get my truck finished today and he is sorry. The lack of communication and truth that I have seen from this service department is pitiful. I worked in the automotive industry for years and this is just unacceptable. I am sure since it was 3 small warranty items and an oil change and not a big customer pay job, that they feel justified in treating you this way. Bottom line is this is my second RAM 1500 and if I have to deal with service like this then I might just buy a Chevy next. ** UPDATE ** I was contacted by the service director after this review was made and he took it on personally to get my truck back in for service and was willing to accommodate me with his demo vehicle. He went on further to get my truck in before the date and get the new part installed and have me out of there within an hour. I am glad that he was able to get this done and go above and beyond in getting my issue handled. I was more than happy to update my review. I would recommend that all situations be handled with this level of service so it doesn't have to get to the point that it did. I will bring my truck back for service but will make sure to let Clyde know before hand. More

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Service & Customer Service Work that was scheduled was done promptly plus work that originally would have required another apptmt was completed that day rather than making me co Work that was scheduled was done promptly plus work that originally would have required another apptmt was completed that day rather than making me come back based upon the staff making that decision! My air conditioner now works and was repaired under warrantee. (He previously was helpful with an earlier problem.) More

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