Great service from Sam!
Deals with integrity and transparency. Friendly service. Good communication and attention.
Deals with integrity and transparency. Friendly service. Good communication and attention.
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by ultmt14
Service Price Transparency
Aug 11, 2023 -
Lehigh Valley Honda responded
We're so glad to know you had a great experience with Sam and our team here at Lehigh Valley Honda! We pride ourselves on our integrity, transparency, and friendly service, and we are glad that we could deliver that! Thanks for your feedback!
Sam Azar has been my go to agent at the Lehigh Valley
Honda for years. He is personable, efficient, knowledgeable, friendly and an all round excellent representative for Honda. I would recommend him to a
Honda for years. He is personable, efficient, knowledgeable, friendly and an all round excellent representative for Honda. I would recommend him to anyone dealing at LV Honda. Thank you Sam for friendship and excellent care of my multiple vehicles over the years.
Al Johnson
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by alkathyj2000
Service Price Transparency
Aug 11, 2023 -
Lehigh Valley Honda responded
Thank you so much, Al, for your kind words for Sam, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!
I brought my vehicle to their service center for an oil
change. However, I received a call an hour later, informing me that my car had been hit while it was under their care. Surprisingly, they claimed it
change. However, I received a call an hour later, informing me that my car had been hit while it was under their care. Surprisingly, they claimed it wasn't their responsibility and wouldn't take any action since they deemed it not their fault. This situation has left me without a paid-off car due to their decision to drive my vehicle around. The customer service was lacking, as it took over a week for the manager to respond, and his response essentially boiled down to "not our problem." This experience was highly unprofessional, and I cannot recommend it to anyone.
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by Angel
Service Price Transparency
Aug 11, 2023 -
Lehigh Valley Honda responded
I'm really sorry to read about your experience. It's important for us that our customers feel taken care of, and it sounds like we missed the mark here. We certainly don't want anyone feeling as though their concerns aren't being addressed properly or promptly. I appreciate you speaking with me, although we haven't been able to come to an agreement. If there is anything else you would like to discuss, please reach out. Thank you, Bronson Miller - Service Director - (610) 965-1242
We bought our CRV 2 years ago.
Service was always top notch until this time. Our car went into service yesterday for a steering problem. We call them for updates, they never update
Service was always top notch until this time. Our car went into service yesterday for a steering problem. We call them for updates, they never update us. Its 1:32 on the 2nd day and still have not heard anything. I don't know if something new is going on in the service department but we never had this issue. I had to wait longer to get the car in and when I tried to speak with the service manager, he/she never called me back. When I called yesterday a woman (either Sandy or Samantha, can't remember) she was very abrupt with me and I certainly didn't appreciate it and never encountered that before. We bought the platinum insurance and it better take care of this expense. Sooo disappointed in this service issue. Will certainly address to whomever runs the dealership. Can't rate quality of work or expense since we still don't have our car but are getting IMPATIENT. Linda DeFanti
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by ldefanti16
Aug 11, 2023 -
Lehigh Valley Honda responded
Linda, I'm sorry to read about your recent experience with our service department. We strive for excellent communication and it's clear we've fallen short in this instance. Your feedback is important to us as we work towards improving our services. Please reach out directly so that I can assist you further regarding the status of your car and any other concerns you may have - Thank you, Bronson Miller - Service Director - 6109651332
Lehigh Valley Honda values its customers and treats them
accordingly. They provide a comfortable area for customers to wait in while their vehicle to be serviced - complete with a variety of hot beverage c
accordingly. They provide a comfortable area for customers to wait in while their vehicle to be serviced - complete with a variety of hot beverage choices and televisions to view.
Additionally, service advisor Sam Azar does a superb job of communicating the recommended services to keep your vehicle in excellent running condition. Mr. Azar is both personable and knowledgeable. My confidence in him is the single most important reason that I will continue to make Lehigh Valley Honda my 1st choice when shopping for a vehicle.
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by WJT
Service Price Transparency
Aug 10, 2023 -
Lehigh Valley Honda responded
We're delighted to know that you've had such a positive experience with Sam and the rest of our team at Lehigh Valley Honda. We aim to provide top-notch service for all our customers! Thanks for making us your first choice when shopping for vehicles.
Sam Azar is my service advisor.
he always treats his customers really good. i always ask for him when i need service
he always treats his customers really good. i always ask for him when i need service
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by carol.nemeth
Service Price Transparency
Aug 10, 2023 -
Lehigh Valley Honda responded
Carol, it's great to know that Sam has been providing you with excellent service at Lehigh Valley Honda. We appreciate your loyalty and look forward to assisting you in the future!
Sam always make it good.
He goes above and beyond what he has too and makes sure every detail is covered
He goes above and beyond what he has too and makes sure every detail is covered
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by ebdawg2
Service Price Transparency
Aug 10, 2023 -
Lehigh Valley Honda responded
We're glad to know that Sam's attention to detail and dedication made your experience at Lehigh Valley Honda a great one. Thanks for sharing this positive feedback!
Have a 16 year old Civic and a 15 year old Accord.
Both are always serviced at LV Honda by Sam and his team, and both are still running like new (unlike me.)
Bob
Both are always serviced at LV Honda by Sam and his team, and both are still running like new (unlike me.)
Bob
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by Bob
Service Price Transparency
Aug 09, 2023 -
Lehigh Valley Honda responded
Bob, it's great to know that Sam and our team at Lehigh Valley Honda have been able to keep your Civic and Accord running smoothly. We appreciate the trust you've placed in us over the years!
My needs and concerns are adequately addressed.
I have been coming and buying vehicles since 1996. Hopefully I will continue doing so.
I have been coming and buying vehicles since 1996. Hopefully I will continue doing so.
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by Hughes.carol
Service Price Transparency
Aug 09, 2023 -
Lehigh Valley Honda responded
We're grateful for your continued support since 1996! It's our pleasure to address all of your needs and concerns at Lehigh Valley Honda. We are looking forward to serving you in the future!
Went in for an oil change and was in and out quickly.
Was alerted to possible repairs needed in the future. Friendly workers upon arrival and very clean waiting room
Was alerted to possible repairs needed in the future. Friendly workers upon arrival and very clean waiting room
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by skip1521
Service Price Transparency
Aug 08, 2023 -
Lehigh Valley Honda responded
Thank you for reviewing Lehigh Valley Honda! We truly appreciate your feedback!