Sam Choi | Page 14

Just bought a new vehicle from Ron @ Catonsville BMW Best car purchase experience ever Highly recommend!! Best car purchase experience ever Highly recommend!! More

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I had a wonderful experience at BMW Catonsville. The staff were all very friendly and helpful. David, Howard, and Samuel provided excellent customer experience. I was very happy with my purchase. I The staff were all very friendly and helpful. David, Howard, and Samuel provided excellent customer experience. I was very happy with my purchase. I have recommended this dealership to all my family and friends. More

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Professional staff. Understood the needs of the customer. Buying process wad quick and seamless. Would definitely buy my next car from them again. Highly recommended. Understood the needs of the customer. Buying process wad quick and seamless. Would definitely buy my next car from them again. Highly recommended. More

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Pleasant experience. Professional salesperson explained the entire buying process. I recommend this dealership and will definitely be back for all my service needs. Professional salesperson explained the entire buying process. I recommend this dealership and will definitely be back for all my service needs. More

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The atmosphere was welcoming and staff was professional, courteous and caring to the needs of their clients. professional, courteous and caring to the needs of their clients. More

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Highly knowledgeable, awesome individual,d3dicated to the customers needs, with people like Him , I will always do business at Bmw catonsville. Thank you Howard even though we had options from multiple the customers needs, with people like Him , I will always do business at Bmw catonsville. Thank you Howard even though we had options from multiple dealerships, you demonstrated we made the Right choice by visiting bmw @catonsville 🙏👍 More

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Very good dealership / excellent experience with sales representative Ron Ventura. Good service Thankful that I purchased my vehicle from this location. Ron Ventura helped seal the deal representative Ron Ventura. Good service Thankful that I purchased my vehicle from this location. Ron Ventura helped seal the deal More

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I could not have had a better experience purchasing my first BMW. Howard and Sam’s customer service skills are impeccable! first BMW. Howard and Sam’s customer service skills are impeccable! More

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Excellent selection of like-new and brand new vehicles. Non aggressive sales tactics and kindness make all the difference. Non aggressive sales tactics and kindness make all the difference. More

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I recently had an incredibly frustrating and disappointing experience at BMW of Catonsville, and I feel compelled to share my experience with others. Unfortunately, my encounter with David Lee, disappointing experience at BMW of Catonsville, and I feel compelled to share my experience with others. Unfortunately, my encounter with David Lee, the General Manager, and Sam Hoksoo Choi, the Finance Manager, left a sour taste in my mouth and diminished my trust in this dealership. To begin with, Sam Hoksoo Choi provided me with completely inaccurate information regarding a car warranty. I specifically asked about the coverage of my extended and manufacture warranty running consecutively. Sam assured me that the extended warranty was only covering the time period after the manufacturer’s warranty expired and if I was to cancel the warranty I would receive the full price of warranty. Trusting his expertise and being under the impression that I would receive the full amount, I agreed to proceed with the cancellation. However, to my dismay, I received a prorated amount that was over 1,000 less than expected. It was clear that Sam had given me false information and misrepresented the cancellation policy. This situation not only caused inconvenience but also had I known the true policy I could have made another decision or requested another option. Furthermore, my attempts to contact both David Lee and Sam Hoksoo Choi regarding this matter have been completely fruitless. Despite leaving multiple messages and sending emails, I have received no response from either of them. The lack of communication and refusal to address the issue demonstrates a severe lack of professionalism and accountability on their part. It is incredibly disappointing when individuals in positions of authority fail to take responsibility for their mistakes and make no effort to rectify the situation. I had high expectations when I chose BMW of Catonsville, hoping for a reputable and trustworthy dealership. Unfortunately, my experience with David Lee and Sam Hoksoo Choi has shattered those expectations entirely. Not only did they provide incorrect information about a car warranty, but they also displayed a complete disregard for customer satisfaction by ignoring my attempts to seek a resolution. Based on this experience, I cannot in good conscience recommend BMW of Catonsville. Potential customers should be aware of the potential misinformation and lack of accountability that they may encounter at this dealership. It is disheartening to witness such poor customer service from individuals in managerial positions who are supposed to uphold the reputation of the dealership. I hope that my review serves as a cautionary tale and that BMW of Catonsville takes steps to address these issues, ensuring that other customers do not have to endure similar frustrations in the future. More

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