Sam Choi | Page 17

The dealership was inviting, comfortable and friendly. Selection was less than ample when it came to preowned so Howard Moon suggested the possibility of me ordering a new X5 equipped the way I wanted it Selection was less than ample when it came to preowned so Howard Moon suggested the possibility of me ordering a new X5 equipped the way I wanted it to see if it was affordable..... It was, I ordered it with only $2500.00 deposit and it was delivered in less than 30 days. If you're looking for a used BMW but truly desire a new one, see Howard Moon at BMW of Catonsville and tell him Dino sent you. More

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My experience with BMW of Catonsville started off very positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair deal that I accepted. I flew to Maryland to finalize the paperwork and drive the vehicle home. My salesperson, Joe, was organized and professional. The finance person I met with, Sam, was great and ran the process very smoothly. I was very happy as I left the dealership. The issue is the registration and licensing in my state. I was assured during the process that they had regular experience with out of state customers and that they knew how to manage the process. I offered to manage it myself but was assured that 'we got this'. Considering how I found them and the process during my visit, I felt confident with this. That was a mistake. I don't know what happened internally with them but they seriously dropped the ball. As 30 days since purchased passed, while I was expecting my plates to arrive in the mail any day, I received my first email from them. They needed information, that I had already given, to START the registration process in my state. Not only was I not getting my plates within the 30 days required in my state, but they hadn't even started the process. So now its been 50 days since I purchased, my temp tag expires in 10 days and I have a business trip planned for 6 days from now - just the type of trip I bought the vehicle for. I have no license plate, I am outside of the state required registration period and I they tell me they handed off the process to a 3rd party and can't tell me when I will get my plates. I am beyond frustrated at this point. Since the first email from them, I have had to initiate every contact for an update. Not once have they reached out to say here is where we are at and here is what we expect going forward. Nothing gets said unless I ask and the response is now to point at a 3rd party they chose. I have emailed them (the registration clerk and my salesperson with the GM in copy) asking both what went wrong and to ask that they improve the communications. No response from anyone. While I would like to rate them well to reflect my positive experiences in some ways, it is apparent that when something goes wrong they will bury their heads in the sand and hope that it just goes away somehow. I don't know where the ball got dropped - another thing they won't communicate - so I have no choice but to apply the rating to the salesperson, though I don't know if he deserves it. At the very least he has been unresponsive - so that doesn't inspire confidence in after the sale service. Perhaps my being out of state and having no chance of gaining my service business has affected their perspective on my value as a customer. Very disappointing. I can't recommend them. More

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Amazing service. Incredible due diligence. Best pricing. No haggle. We were in and out in 2 hours! This was my 3rd car I’ve bought from Jae since 2018. Stellar experi Incredible due diligence. Best pricing. No haggle. We were in and out in 2 hours! This was my 3rd car I’ve bought from Jae since 2018. Stellar experience!! More

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Jae Lim helped me purchase my 2023 BMW X5. He was very informative and professional every step of the way. He is very knowledgeable on all aspects of my purchase. Finance was quick and painles He was very informative and professional every step of the way. He is very knowledgeable on all aspects of my purchase. Finance was quick and painless couldn't ask for a better overall experience. More

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I had a great shopping experience with Jae Lim. We got a great deal on our car and the finance portion was quick and easy! We got a great deal on our car and the finance portion was quick and easy! More

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Great selection of cars. Sales are efficient and kind. Quickly in and out the door Sales are efficient and kind. Quickly in and out the door More

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Benn Edwards as always delivered a very pleasant experience while buying our new 2023 X7. Custom order delivered ahead of time. Finance team very efficient. While keep coming back for our future aut experience while buying our new 2023 X7. Custom order delivered ahead of time. Finance team very efficient. While keep coming back for our future automotive needs More

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Very welcoming and friendly salesman. Although we knew what we wanted, his knowledge about BMW helped us in deciding on various options of our vahicle because he explained everything thor Although we knew what we wanted, his knowledge about BMW helped us in deciding on various options of our vahicle because he explained everything thoroughly to us. Once our order was in, he kept us updated on every stage of manufacturing our vehicle was going through until delivery. I'll be happy to buy my next BMW from Jae Lim of BMW of Catonsville. More

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With many thanks and appreciation to Sam today for providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been e providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been extenuating circumstances for the indifference; however, an acknowledgement would have been welcomed.) I felt it best to spontaneously go in-person to my BMW of Catonsville dealership (I am a client of 9 years) in order to receive immediate service... and Sam obliged with straightforward and efficient assistance. With much appreciation, Sam... thank you. More

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Definitely took care of us by walking us through the process slowly. Never put pressure on me to buy anything that I didn't want. process slowly. Never put pressure on me to buy anything that I didn't want. More

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