"It was a pleasure working with Thomas Phelps. Thomas..."
It was a pleasure working with Thomas Phelps. Thomas made sure I was happy with my decision on the vehicle I wanted and explained with detail everything I needed to know about the vehicle I decided to go with. Very nice and courteous. I was very pleased with the deal I got on the car. Sam was outstanding and always made us feel like family.
"We knew what we wanted when we came in, and Morris in..."
We knew what we wanted when we came in, and Morris in sales made it easy for us to do just that. He worked up a price that pleased us with very little work, and he also got a good financing deal approved for us:
Other Employees Tagged:
Morris - sales
"I was able to walk in on a busy Saturday afternoon and..."
I was able to walk in on a busy Saturday afternoon and drive out with a New Honda Pilot without any hassles or back and forth. Sam Fakhouri got my financing down quick. Very professional and easy to work with. Once my lease is up I will be back for a new Honda. He also checks in every now and then to make sure everything is going great with my Honda.
"Sam assisted us with financing our vehicle two years ago...."
Sam assisted us with financing our vehicle two years ago. After two years, he still greets us with a hello and smile when we visit the dealership
"Excellent customer service! Bought a Honda Pilot and Sam..."
Excellent customer service! Bought a Honda Pilot and Sam and Khalid were really excellent and helpful. I will be getting another Honda from them soon!
"My self and my husband went to Honda of the avenues and I..."
My self and my husband went to Honda of the avenues and I will tell you the men and women that work there are amazing I was so nervous not knowing what to expect. This team did everything they could to get me a safe affordable car . I want to thank Fred, Rodney, And the awesome man in marketing Sam you all where beyond amazing . Thank you so much
"Cyrus and Sam made the process of leasing our new Honda..."
Cyrus and Sam made the process of leasing our new Honda Odyssey enjoyable and painless. Cyrus was extremely knowledgeable, friendly, and listened to our families needs.
"I am livid.I am 8 months into a high risk pregnancy and..."
I am livid.
I am 8 months into a high risk pregnancy and I don't need to be dealing with this. I traded two vehicles in 4 days ago for a new to us/bigger vehicle since we are expanding our family.
When we went to the signing table, we (the customer) found discrepancies in the payoff amount for both of the vehicles we were trading in. We mentioned it for both vehicles, and each time we were told not to worry about it.. as it was "close enough."
Another thing is - the paperwork had to be re-printed because the owner information was wrong. Even though the registration for both vehicles for given to the sales rep and business manager at the very beginning of the process.
Anyway - we are contacted THREE DAYS LATER saying we owe them $149 because WE got the payoff wrong - what?! We brought it up immediately when signing the paperwork. And now WE are being penalized for something they THEY screwed up on?!
NOW, I am getting phone calls from one of my vehicles that was traded in saying they haven't received payment, and will report it as late if they don't receive it. I've explained that the vehicle was traded in, but this dealership has sat on this paperwork for days.
In all of the years and cars I've traded in and bought, I've never had such an unpleasant, unprofessional, and unorganized experience.
UPDATE: No one has returned my phone calls or emails. So much for customer service?
One more update: It has been 10 days since I’ve bought the vehicle. No one has returned a phone call. No one has returned an email. Not one of the vehicles we traded in has been sent a pay off, yet, they’re posted for sale. I’ve noticed all of the good reviews on here have received a response, but one has not been given to mine. Poor customer service.
"Rory, Kristal, Evan and Sam were great. Everything was..."
Rory, Kristal, Evan and Sam were great. Everything was handled very professionally.
Kristal took a lot of time to make sure everything was everything was taken care of and the car was setup to our preferences. Very nice friendly people. Highly recommended dealership.
"He is awesome!!!! Cut my interest in half! Really worked..."
He is awesome!!!! Cut my interest in half! Really worked with me and my situation! Highly recommend asking for this guy.
he definitely made my day better!