Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
492 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 5 mos

Industry Experience

18 yrs, 5 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

492 Reviews

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492 Reviews of Sam Heidel

January 20, 2026

Dealership Rating
Employee Rating

They are excellent people and know their work service was excellent and prompt. They are courteous and helpful. I would recommend this dealer ship to all my friends. More

by jaypate
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 21, 2026

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 16, 2026

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I’ve always had exceptional service from this dealership. Their prices have been competitive on tires, brakes, oil changes, etc. More

by evans7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw

Jan 20, 2026

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 15, 2026

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The dealership is always amazing and provides top notch service! They have a great team! More

by cvpangburn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jan 15, 2026

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 10, 2026

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Service is done on a timely manner. staff is pleasant and surroundings is clean. Keep it up More

by Afreca
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jan 11, 2026

Toyota of Rockwall responded

Afreca, thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

January 06, 2026

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Sam was awesome every time I bring my car to service. Most service advisors just follow the manual and tell you "you need these services", Sam was incredibly honest. He looked at the service history and More

by Camry#5
Service Price Transparency
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Recommend Dealer
Yes
Jan 07, 2026

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 03, 2026

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The only thing I was disappointed in is I had an appointment arrived on time. Was told the oil change and recall would take about 2 hours. Usually I get text messages on my phone on estimate when ca More

by JFROWLETT1
Service Price Transparency
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Recommend Dealer
Yes
Jan 05, 2026

Toyota of Rockwall responded

Julie, thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 02, 2026

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Kawa is great and always takes care of my service appointments with integrity and professionalism. More

by Brad@bloomfieldhomes.net
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Kawa

Jan 02, 2026

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 01, 2026

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Sam was very professional and friendly. My car was ready exactly on time. I appreciated that the seat wasn't moved when I got back in. More

by mambrown2000
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Recommend Dealer
Yes
Jan 01, 2026

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 31, 2025

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Employee Rating

We have found that this dealership has provided excellent work with the minimum amount of time spent waiting for the vehicle to be serviced. More

by ewfloyd
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 31, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

December 21, 2025

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Employee Rating

They was very help and had my car done super quick. Carl was absolutely wonderful with keeping me updated on the progress with my car. More

by crystalandallyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Carl

Dec 21, 2025

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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