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Sam Heidel
408 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
4 yrs, 10 mos
Industry Experience
17 yrs, 10 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
408 Reviews
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408 Reviews of Sam Heidel
June 28, 2025
Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like that is just down the road from me so if I ever need anything else I have people that I can count on and trust for further service. I feel grateful to have the team that helped me. Thank you so much, have a nice day Sincerely Rick Beggs More
by beggsrichard
Verified CustomerOther Employees Tagged: Lonnie Wade, Mick Schott, Kasey Boysaw
June 26, 2025
Thank you for being patient enough to schedule me a last minute appointm to get me in a oil change after leaving work minute appointm to get me in a oil change after leaving work More
by tinachap12345
Other Employees Tagged: Lonnie Wade, Mick Schott, Glenn Coy, Kasey Boysaw, Carmelo Adorno, Melvin Benjamin, Axel Bernal, AMEER AL-Hadi, Mason Bennett
June 26, 2025
It was a great experience. A young lady came and checked on me twice. Very nice staff all around. A young lady came and checked on me twice. Very nice staff all around. More
by biancamunoz
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 24, 2025
I needed a replacement key fob for my Toyota Highlander. The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process wou The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process would look and took care of having my new key set up. Overall it was a great experience. More
by charlottelogan
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 24, 2025
The only reason I rated the dealership 4 out of 5 stars is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it u is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it up and found out that the mechanic put the information on a different form. God only knows how many people been told that they needed work that was previously completed. I like to think that this was human error and not intentional. Please give your employees a refresher course on the proper forms, and to look out for future human error. I do recommend this dealership especially Sam Heidel and Kaila the cashier. They were both very professional. Much appreciated. More
by Rodyfuentescolon
Other Employees Tagged: Kayla
June 22, 2025
I’m relatively new to this dealership as I have had Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate ap Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate approximate wait time. Friendly staff. My one wish is that I really would like a car wash at the end of service as I always received at the Honda dealership. That is my only disappointment with this Toyota service! More
by lisalisa_75032
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 20, 2025
Service was good, I have no complaints, thank you for keeping my car up to date keeping my car up to date More
by kirsten.l.mba
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 18, 2025
Staffs were professional and friendly. I got my car serviced and I would recommend this location. I got my car serviced and I would recommend this location. More
by jextras1989
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 18, 2025
Very efficient and friendly staff! Wait time was actually early. Restrooms are very clean with private stalls! I will continue to have my Lexus serviced there! Wait time was actually early. Restrooms are very clean with private stalls! I will continue to have my Lexus serviced there! More
by LynnFLowry
Other Employees Tagged: Mick Schott
June 11, 2025
Sam the assistant manager is amazing! The professionalism, kindness and over all experience is great! I trust Sam which is big when it comes to auto repair! The professionalism, kindness and over all experience is great! I trust Sam which is big when it comes to auto repair! More
by sylvialansing
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