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Sam Heidel
420 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
4 yrs, 11 mos
Industry Experience
17 yrs, 11 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
420 Reviews
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420 Reviews of Sam Heidel
July 18, 2025
Attentive to details and courteous staffs. My concerns about my car has been resolved quickly and efficiently. My concerns about my car has been resolved quickly and efficiently. More
by Margareth
Verified CustomerOther Employees Tagged: Mick Schott, Kasey Boysaw
July 15, 2025
Bought my Toyota Tacoma at another dealership. Took a chance on Rockwall Toyota for service. Mick and everyone in the Service Dept have been professional and courteous. They have been earning my t Took a chance on Rockwall Toyota for service. Mick and everyone in the Service Dept have been professional and courteous. They have been earning my trust with each service Interaction. More
by Happy
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 12, 2025
Good service, fast delivery, friendly staff and clean facility the team has always been great to us in every aspect. facility the team has always been great to us in every aspect. More
by mayra.macias
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 12, 2025
Mick did a great job. He was patient and thorough in explaining the problems with our vehicle and answering our questions. He worked with us to find the best solution. He was patient and thorough in explaining the problems with our vehicle and answering our questions. He worked with us to find the best solution. We would definitely refer someone to him. More
by Michelle
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 09, 2025
Professional and efficient team. I'm happy with my purchase and the service I'd received. They got a good team there. I'm happy with my purchase and the service I'd received. They got a good team there. More
by devinnguyen
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 05, 2025
I have had my vehicle serviced several times here. Each time it is inconsistent with the inspection findings, items do not match up from previous inspections. The time is excessive for service especia Each time it is inconsistent with the inspection findings, items do not match up from previous inspections. The time is excessive for service especially with an appointment. More
by jlovv_wp
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 04, 2025
Great customer service! Personal very nice and friendly they help me with all my questions and request Personal very nice and friendly they help me with all my questions and request More
by zcmp19
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 04, 2025
Sam is not a good service advisor. He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provide He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provided proper training to their employees. More
by Rick
July 03, 2025
Great Service, in and out, notify of any issues found quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. More
by renglish42
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