Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 51

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

July 15, 2022

Dealership Rating
Employee Rating

Addt’l repairs were more than my car was worth. Paid diagnostic fee and left. More

by LynneHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don’t know tech name

Jul 15, 2022

Toyota of Rockwall responded

Lynne, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

July 13, 2022

Dealership Rating
Employee Rating

Great service, work was done correctly the first time, and they were friendly. Will use them again in the near future. More

by joe.rosado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2022

Toyota of Rockwall responded

Joe, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 12, 2022

Dealership Rating
Employee Rating

Appreciate getting me in without appointment. I thought I had made one for the day More

by retirednavy2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 11, 2022

Dealership Rating
Employee Rating

Sam was great and very helpful. Always kept me informed of the process during the maintenance to my vehicle. More

by jeremy2595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2022

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

July 09, 2022

Dealership Rating
Employee Rating

The customer service by phone or in person is excellent from the time you make the phone call to schedule the appointment to picking up . I took my car for a recall issue and they provided me with a list More

by L.Luedecke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 11, 2022

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience working with Sam here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 08, 2022

Dealership Rating
Employee Rating

It was a wonderful visit. I didn’t even make an appointment, and they were available to get me in quick. More

by drewpeters_medic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Sanchez

Jul 08, 2022

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 07, 2022

Dealership Rating
Employee Rating

This was our first time using this dealership. They didn’t try and upsell us on anything; they only did what was needed, and explained maintenance that was coming up. They did an excellent job! E More

by Caroltaylorhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

June 21, 2022

Dealership Rating
Employee Rating

The customer service was excellent, and they were able to get me in and back out fairly quickly especially for a dealership. I was even able to get the cracks in my windshield sealed under my warranty along More

by JGLIDE0500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

June 16, 2022

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Employee Rating

Toyota of Rockwall has great customer service and really try to get you in/out quickly. More

by dizzy_me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Larry Davis, Josue Gutierrez, Cesar Martinez

Jun 17, 2022

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 10, 2022

Dealership Rating
Employee Rating

The service was very good. We’re supposed to give price for Sequoia did not More

by James.kirk7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

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