Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 10

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
530 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

530 Reviews

Write a Review

530 Reviews of Sam Heidel

September 07, 2025

Dealership Rating
Employee Rating

Great service department! They communicate consistently and always timely with their service. They resolved our hatch problem and it is working great! More

by Tessp
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 07, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 07, 2025

Dealership Rating
Employee Rating

Sam is very kind, courteous, patient, professional, and informative. He explained to me in a manner that I could understand what was due on my car and what the service dot was going to do as well as what More

by Omi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 04, 2025

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Employee Rating

Very professional and great communication, loved the video walk through and explanation of what was(n't) found More

by Mobado
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Sep 05, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2025

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Employee Rating

Service was wonderful everything went perfect no problems. I would highly recommend this dealership to anyone that wants good service More

by Tuan74415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 31, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 29, 2025

Dealership Rating
Employee Rating

Vary well taken care of jump right on it very good service thank you much More

by TWINZER52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 29, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 28, 2025

Dealership Rating
Employee Rating

Nice to get swift standard oil change and in a timely manner . Also now you offer a complimentary car wash . Now you are full service 👍 More

by b.mitch.lay
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 27, 2025

Dealership Rating
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The Best Service I Ever Got. I have been with Toyota for a long time More

by Prabinkc.dp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 27, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 23, 2025

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Employee Rating

Toyota of Rockwall is the best. was able to get car serviced same day I called. Finished less than hour.Didn’t get to finish reading my paper. Great staff.Thank you More

by maroney42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 23, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 22, 2025

Dealership Rating
Employee Rating

Great service, great place, easy to deal, everybody is helpful. Clean dealership, mechanics are god More

by Bastianjustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2025

Dealership Rating
Employee Rating

Everything was clean and organized. Staff is knowledgeable and friendly. Waiting are is clean as well. More

by vannkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 20, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

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