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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 10

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

September 24, 2025

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Employee Rating

Excellent service. Staffs are friendly and we were well taken care off. We definitely will recommend Toyota of Rockwall to our friends More

by tvergel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 24, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 24, 2025

Dealership Rating
Employee Rating

So happy Toyota finally fixed their car wash! I was upset about the car wash being broken! More

by mld_slv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 24, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

September 22, 2025

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Employee Rating

Sam was amazing, too bad I can’t say the same for Christian and one other manager… More

by dorich777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 25, 2025

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

September 21, 2025

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Employee Rating

Only intention is to squeeze the customer out and earn commission. Please try and work honestly and not seeing dollar sign whenever you see a customer. Very Very poor service More

by sibupjacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 24, 2025

Toyota of Rockwall responded

Jacob, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

September 20, 2025

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Employee Rating

Was going to get a ride back to work… but the fast service was amazing they had me in and out in less than an hour. More

by mauro cobian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 20, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 19, 2025

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Employee Rating

Great service! Fast and efficient! I was in and out of the service department in record time. More

by Lovinlifekeeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 19, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 17, 2025

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Employee Rating

The service is quick and very friendly. I would recommend this place to my friends. More

by krchen0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 17, 2025

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 12, 2025

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Employee Rating

Second visit to Toyota of Rockwall for service. Good communication and fast service. We will continue to use them for service on our 4 Runner More

by smdranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 12, 2025

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 11, 2025

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Employee Rating

Sam communicated recommended services that my car needed. So I appreciated the up to date maintenance he has on record. More

by tsellers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 08, 2025

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Employee Rating

Awesome service. People were so friendly and professional at Toyota Rockwall. Thank-you all very much. More

by mikeeata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Report | Print
Sep 08, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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