They was very help and had my car done super quick.
Carl was absolutely wonderful with keeping me updated on the progress with my car.
Carl was absolutely wonderful with keeping me updated on the progress with my car.
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by crystalandallyson
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
Toyota of Rockwall responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!
Consistently provides excellent service with a smile!
It's so nice to know that my service needs will be handled accurately and in a timely manner.
It's so nice to know that my service needs will be handled accurately and in a timely manner.
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by ljramirez13
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Toyota of Rockwall responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Consistent Quality of service and delivery and some
flexibility when and if it is required.
flexibility when and if it is required.
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by michaelstoll
Verified Customer
Verified Customer
Dec 18, 2025 -
Toyota of Rockwall responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
Prompt service and not pushy.
Arrived early for my appt and they were able to get started on my oil change.
Arrived early for my appt and they were able to get started on my oil change.
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by bracy_7
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Toyota of Rockwall responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!
I had a great experience.
Great communication and service. I will definitely be coming back for future services on my truck.
Great communication and service. I will definitely be coming back for future services on my truck.
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by Kc7ujd
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Toyota of Rockwall responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The service dept knew exactly who we were just by the
phone call and it made our first visit so seamless.
phone call and it made our first visit so seamless.
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by alester1
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Toyota of Rockwall responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
My service visit wasn't up to expectations this last
time. First of all, I was given a wait time of an hour and fifteen minutes after declining services that I was told would take longer, and I said th
time. First of all, I was given a wait time of an hour and fifteen minutes after declining services that I was told would take longer, and I said that I didn't have enough time for them. At two hours and fifteen minutes, I asked about my vehicle, and they were able to give it to me within a few minutes.
I HATE being pressured to trade in or sell my car to you when I'm getting service. You have done that a few times.
Lastly, whoever drove my car moved the seat, mirrors, steering wheel height, and left my brights on. All the adjustments seem excessive to drive the short distance into the service bay.
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by toyota15
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Toyota of Rockwall responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns.
Good conde and good people yo lo recomendaría a toda la
gente Pk es muy profesional y mucha attention creo que volvería por allí
gente Pk es muy profesional y mucha attention creo que volvería por allí
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by tires63
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Toyota of Rockwall responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Miss Kasey provides good costumer service.
She is pleasant to deal with and get the service done to the vehicle quickly.
She is pleasant to deal with and get the service done to the vehicle quickly.
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by ramirezrubn
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Toyota of Rockwall responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great folks.
Working there.
Very helpful with what i needed
very professional and they quickly got to my car and answered all my questions
Working there.
Very helpful with what i needed
very professional and they quickly got to my car and answered all my questions
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by overthehill57
Service Price Transparency
Dec 05, 2025 -
Toyota of Rockwall responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!