Sam Heidel | Page 16

The overall service was good. I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went to pay, they had done a tire rotation, that I did not ask for, for an extra expense, which I was not expecting to pay. Which bothered me. I am old school, so my daddy always taught me to look at the bill to make sure the expenses are correct BEFORE I pay! Probably, a lost art, however a good skill to possess and pass on, so people are not taken advantage of. I went ahead and paid the bill without any exception, because he also taught me that a workman is worthy of his wages. However, with respect If I want my tires rotated, I will ask and pay for that service because I asked for it. I would NOT like for it to be assumed. Thank you for your time. More

by rosebutler777 Verified Customer Verified Customer

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Great customer service, I asked to check to radiator fluid but they did not check that fluid but they did not check that More

by Angelaantes45 Verified Customer Verified Customer

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They didn’t text me about updates nor even told me when my car was ready for pick up my car was ready for pick up More

by fannypaccot9333 Verified Customer Verified Customer

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Mostly good! Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I pick Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I picked up, a/c not in for me. Everything else as expected. Staff super nice. More

by kandsmiles Verified Customer Verified Customer

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The service I received at Toyota was excellent. From the moment I arrived to drop off my Toyota Tundra for repairs, the staff was prepared and professional. They already had a rental vehicle ready From the moment I arrived to drop off my Toyota Tundra for repairs, the staff was prepared and professional. They already had a rental vehicle ready for me, which allowed me to continue with my daily responsibilities without interruption. The entire process was smooth and efficient. I truly appreciated the fact that they took care of everything in advance, ensuring that I wouldn’t have to wait. Their attention to customer convenience and high level of service made the experience outstanding. I am very satisfied with the way I was treated and would not hesitate to return for future service needs. More

by maprio Verified Customer Verified Customer

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I felt well taken care of, even had a small request that was met without question. was met without question. More

by aaroncblitch Verified Customer Verified Customer

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Service department did an outstanding job with my oil change. It was super fast and efficient. Very friendly staff as well. change. It was super fast and efficient. Very friendly staff as well. More

by ddobski2 Verified Customer Verified Customer

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Really appreciated all the help that Toyota of Rockwall provided and it made the entire experience seamless and enjoyable. provided and it made the entire experience seamless and enjoyable. More

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Fast service and on time Did what I wanted and informed me of any maintenance needs. me of any maintenance needs. More

by mcbridec79 Verified Customer Verified Customer

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Staff was courteous, explained the services that would be performed and estimated time of completion. I was extremely pleased with the service staff. performed and estimated time of completion. I was extremely pleased with the service staff. More

by bholz2014 Verified Customer Verified Customer

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