Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 16

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
584 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs

Industry Experience

19 yrs

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

584 Reviews

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584 Reviews of Sam Heidel

August 27, 2025

Dealership Rating
Employee Rating

The Best Service I Ever Got. I have been with Toyota for a long time More

by Prabinkc.dp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 27, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 23, 2025

Dealership Rating
Employee Rating

Toyota of Rockwall is the best. was able to get car serviced same day I called. Finished less than hour.Didn’t get to finish reading my paper. Great staff.Thank you More

by maroney42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 23, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 22, 2025

Dealership Rating
Employee Rating

Great service, great place, easy to deal, everybody is helpful. Clean dealership, mechanics are god More

by Bastianjustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2025

Dealership Rating
Employee Rating

Everything was clean and organized. Staff is knowledgeable and friendly. Waiting are is clean as well. More

by vannkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 20, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

August 20, 2025

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The service was good and on time as expected as it should be thanks for that More

by DENNIS.GREGG
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw

Aug 20, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 14, 2025

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Had an appointment for the 25000 mile check up which was just a tire rotation and computer update. Waited for 4 hours, no updates until I texted them myself. Watched others come and go only to just keep wai More

by wendeeg73
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 14, 2025

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 05, 2025

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Employee Rating

Excelente,servicio! Todos son muy amables y respetuoso. Me encantan ir y esperar mi parte favorita es disfrutar de las galletas 🍪 con cafe .🥰🤩 More

by yolisvene.yc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 05, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

August 04, 2025

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Employee Rating

I had several questions about my service contract which the service agent answered politely and professionally. The wait was longer than usual but the service inspection was right on so it was totally wor More

by rrwoods3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 04, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 03, 2025

Dealership Rating
Employee Rating

Customer care is always priority to each team member. . it’s very important to have just as good service AFTER the sale too. More

by sjtucker985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 03, 2025

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

August 03, 2025

Dealership Rating
Employee Rating

We weren't immediately greeted however when we were the tech was very warm and welcoming. He was informative and helpful of what was needed. I'd visit this location again. The team is very helpful More

by dayoneal4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Aug 03, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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