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Sam Heidel
Sam Heidel | Page 16
Assistant Service Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75032
561 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
5 yrs, 11 mos
Industry Experience
18 yrs, 11 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
561 Reviews
Write a Review
561 Reviews of Sam Heidel
July 04, 2025
Sam is not a good service advisor. He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provide He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provided proper training to their employees. More
by Rick
Verified Customer
July 03, 2025
Great Service, in and out, notify of any issues found quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. More
by renglish42
July 02, 2025
Oil was over filled. Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles More
by luisv214
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 01, 2025
Quick service performed. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. More
by slarreinaga
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 28, 2025
Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like that is just down the road from me so if I ever need anything else I have people that I can count on and trust for further service. I feel grateful to have the team that helped me. Thank you so much, have a nice day Sincerely Rick Beggs More
by beggsrichard
Other Employees Tagged: Mick Schott, Kasey Boysaw , Lonnie Wade
June 26, 2025
It was a great experience. A young lady came and checked on me twice. Very nice staff all around. A young lady came and checked on me twice. Very nice staff all around. More
by biancamunoz
Other Employees Tagged: Mick Schott, Kasey Boysaw
June 26, 2025
Thank you for being patient enough to schedule me a last minute appointm to get me in a oil change after leaving work minute appointm to get me in a oil change after leaving work More
by tinachap12345
Other Employees Tagged: Mick Schott, Glenn Coy, Kasey Boysaw, Carmelo Adorno, AMEER AL-Hadi, Mason Bennett , Melvin Benjamin, Axel Bernal, Lonnie Wade
June 24, 2025
The only reason I rated the dealership 4 out of 5 stars is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it u is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it up and found out that the mechanic put the information on a different form. God only knows how many people been told that they needed work that was previously completed. I like to think that this was human error and not intentional. Please give your employees a refresher course on the proper forms, and to look out for future human error. I do recommend this dealership especially Sam Heidel and Kaila the cashier. They were both very professional. Much appreciated. More
by Rodyfuentescolon
Other Employees Tagged: Kayla
June 24, 2025
I needed a replacement key fob for my Toyota Highlander. The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process wou The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process would look and took care of having my new key set up. Overall it was a great experience. More
by charlottelogan
Other Employees Tagged: Mick Schott, Kasey Boysaw
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