Sam Heidel

Every time I've brought my Prius in for maintenance, I receive a friendly greeting and excellent service. receive a friendly greeting and excellent service. More

by mhouse1 Verified Customer Verified Customer

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They always provide the most professional service very attentive to my needs fast friendly and supportive attentive to my needs fast friendly and supportive More

by cvpangburn Verified Customer Verified Customer

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Very please with the service and making appointment was very easy. Thank you Samantha. Thank you Kawa for your service!! very easy. Thank you Samantha. Thank you Kawa for your service!! More

by Hadis Verified Customer Verified Customer

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Rockwall Toyota service staff members always treat me well. They are very professional and efficient. well. They are very professional and efficient. More

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The process of choosing my ideal Toyota, test-driving, and trading-in my current vehicle was smooth. My sales person JAMES was not only knowledgeable about the various Toyota models i was considering....b and trading-in my current vehicle was smooth. My sales person JAMES was not only knowledgeable about the various Toyota models i was considering....but comparable makes and models. I've been eyeing a new Toyota and test driving a few for over a year. To say James is personable is an understatement. He listened and took note of my amenity wish list.......and delivered. A 5-star salesperson ! Many thanks. More

by LolaN Verified Customer Verified Customer

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Clean, friendly, and efficient. Procedure and charges were well explained. It was easy to get a service appointment. Procedure and charges were well explained. It was easy to get a service appointment. More

by heinsbroek Verified Customer Verified Customer

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I took my 2016 Sequoia in for 125,000 mile service and my experience wasn't horrible, just not up to their usual standards. It looked like they replaced all of their service advisors because the one I usual experience wasn't horrible, just not up to their usual standards. It looked like they replaced all of their service advisors because the one I usually work with wasn't there and I didn't recognize anyone else. I take very good care of my vehicle so there wasn't much needed other than a tire rotation and safety inspection but I felt the new service advisor was trying to push unnecessary repairs and services. I accepted one of his recommendations and rejected the other as being totally unnecessary. It's not a big deal, but I sat for over 30 minutes after my vehicle was done because the new service advisor didn't know where to find me, even though I was sitting in the same place I always sit. My old service advisor would have known that. He also texted my wife to tell her the car was done instead of texting me. Again, a small thing, but my old service advisor always confirmed the number where he could reach me before I left his desk. The work done on my vehicle was otherwise good. I've been taking my vehicles to Toyota of Rockwall for service for almost five years and I won't change now, but it would be nice if they wouldn't change service advisors unnecessarily. More

by cbrady2 Verified Customer Verified Customer

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They were very knowledgeable and helpful. On time and took care of all my issues. Will visit again. On time and took care of all my issues. Will visit again. More

by mlafever Verified Customer Verified Customer

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Had a great experience here at Toyota rockwall, was informed and helped with the things my truck needed. And wait time was excellent informed and helped with the things my truck needed. And wait time was excellent More

by leobardo.rdz03 Verified Customer Verified Customer

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Sam is fantastic, he is welcoming, reminds you what your vehicle needs and very informative. vehicle needs and very informative. More

by Magriffiths26 Verified Customer Verified Customer

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