Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.7
390 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

4 yrs, 9 mos

Industry Experience

17 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

390 Reviews

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391 Reviews of Sam Heidel

May 25, 2025

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Employee Rating

The service I received at Toyota was excellent. From the moment I arrived to drop off my Toyota Tundra for repairs, the staff was prepared and professional. They already had a rental vehicle ready More

by maprio
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

May 23, 2025

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I felt well taken care of, even had a small request that was met without question. More

by aaroncblitch
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

May 23, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 17, 2025

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Service department did an outstanding job with my oil change. It was super fast and efficient. Very friendly staff as well. More

by ddobski2
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

May 17, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 16, 2025

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Fast service and on time Did what I wanted and informed me of any maintenance needs. More

by mcbridec79
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

May 16, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 16, 2025

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Really appreciated all the help that Toyota of Rockwall provided and it made the entire experience seamless and enjoyable. More

by jsboske
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Recommend Dealer
Yes
May 16, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 14, 2025

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Good costumer service and good coffee. Nice environment and always asking if was good. Thank you. More

by Mosquirojochapin
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

May 14, 2025

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Staff was courteous, explained the services that would be performed and estimated time of completion. I was extremely pleased with the service staff. More

by bholz2014
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Recommend Dealer
Yes

Other Employees Tagged: Don't remember

May 14, 2025

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 14, 2025

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They provided me with excellent service. I would use them again for any Toyota needs. More

by semprefamiglia13
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Recommend Dealer
Yes
May 14, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 13, 2025

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Employee Rating

It would be nice if you could get the car wash fixed like we were promised More

by mikey.k51
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

May 13, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

May 13, 2025

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Employee Rating

Toyota of Rockwall is without a doubt the best Toyota dealership I have worked with within Texas. For context, I drove over 1 hour from Fort Worth, TX just to work with this dealership. From their servic More

by ammar_inayat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

May 13, 2025

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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