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Sam Heidel
Sam Heidel | Page 24
Assistant Service Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75032
562 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
5 yrs, 11 mos
Industry Experience
18 yrs, 11 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
562 Reviews
Write a Review
562 Reviews of Sam Heidel
February 13, 2025
Got charged to adjust my headlights even though been wrong since the day I bought the car they did the repairs charged me 82 dollars then informed me that I was still under manufacture warranty they cou wrong since the day I bought the car they did the repairs charged me 82 dollars then informed me that I was still under manufacture warranty they could of told me this in the beginning and saved me 82 dollars More
by noahscott0601
Verified Customer
February 09, 2025
My experience was exceptional. I was in a hurry and he saw that I didn’t wait very long. I was in a hurry and he saw that I didn’t wait very long. More
by bebedash85
Other Employees Tagged: Mick Schott, Kasey Boysaw, AMEER AL-Hadi
February 05, 2025
Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them. More
by Bearsnme2
Other Employees Tagged: Mick Schott, Kasey Boysaw
February 01, 2025
Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More
by valakablack41
Other Employees Tagged: Mick Schott, Kasey Boysaw , Lonnie Wade
January 30, 2025
We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More
by ddebbie537
Other Employees Tagged: Mick Schott, Kasey Boysaw
January 29, 2025
The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. They were very quick with my car. I appreciated the call to schedule my follow up. More
by veronica_araiza15
Other Employees Tagged: Mick Schott, Kasey Boysaw
January 21, 2025
The Service Dept installed a new side mirror on my Lexus. I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job installing including cleaning up the exterior of the car door. Looked brand new. Thank you. More
by mariemao2004
Other Employees Tagged: Mick Schott, Kasey Boysaw , Everyone is pleasant and easy to work with. They go the extra mile.
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