Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 24

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.7
521 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

521 Reviews

Write a Review

521 Reviews of Sam Heidel

December 01, 2024

Dealership Rating
Employee Rating

The customer service representative was great but I was disappointed that they did not wash the vehicle or vacuum anymore. More

by JGUTIERREZ177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 05, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 05, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 01, 2024

Dealership Rating
Employee Rating

There was a delay in my service however the Training Service Rep resolved the delay and have me discount due to the long delay. He was very courteous More

by ahmed_afawzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Dec 01, 2024

Toyota of Rockwall responded

Thank you, Ahmed! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 30, 2024

Dealership Rating
Employee Rating

The staff was right there to great me and took good care of my vehicle. More

by bethbr0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 01, 2024

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 29, 2024

Dealership Rating
Employee Rating

Absolutely a great group on the side of Sam and Mick and Kasey amazing would recommend to anyone to deal with them More

by josedlopez0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 01, 2024

Toyota of Rockwall responded

Thanks, Jose, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 28, 2024

Dealership Rating
Employee Rating

I had a flat 20 miles away from them. A Texas stranger changed to my spare, and told me how to get to Rockwall. Got there, some of the most courteous folks I have ever met. Tire was re More

by tshquilts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 01, 2024

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 27, 2024

Dealership Rating
Employee Rating

Excellent behavior from advisor and all staff members appreciate it very much and they could solve the problem of my car issue very easily and quickly and suitably cost for labor wages . Appreciate it. More

by rohulamin.amin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Don’t know the advisor name.

Nov 27, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 23, 2024

Dealership Rating
Employee Rating

Great service and explained everything! Was done in a timely and professional manner. Will be back! More

by trospercory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Nov 25, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 22, 2024

Dealership Rating
Employee Rating

The Dealership is an excellent place to go for service. Always enjoy going, everyone is so nice and welcoming. They do good work on my RAV4. More

by Loismichie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw, AMEER AL-Hadi

Nov 25, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2024

Dealership Rating
Employee Rating

We were told work would take 4 hours. It took 5.5hrs. No update received! More

by Smeeder
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw

Nov 27, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 27, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 20, 2024

Dealership Rating
Employee Rating

Courteous and very professional! I have been using this Rockwall business for many years, and I have always had great experiences with this dealership. More

by highnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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