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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 25

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
562 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

562 Reviews

Write a Review

562 Reviews of Sam Heidel

January 20, 2025

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Employee Rating

Everyone is professional and courteous! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! More

by SHERMOORE726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 20, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2025

Dealership Rating
Employee Rating

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan, Mick Schott, Kasey Boysaw , ERNESTO MUNOZ, ALEJANDRO PADILLA, KEVIN PERKINS, Lonnie Wade

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Jan 17, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 17, 2025

Dealership Rating
Employee Rating

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Lonnie Wade

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Jan 17, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 11, 2025

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Employee Rating

Another great job by the whole team. My truck will be in for an engine swap on Monday l, hopefully everything goes well More

by toddrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 12, 2025

Toyota of Rockwall responded

Todd, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2025

Dealership Rating
Employee Rating

They did not do the right thing. I had a recall repair and the hatchback started not closing after that and never before. The dealership assumed no responsibility More

by weaver3070
Service Price Transparency
Service Communication
Recommend Dealer
No
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Jan 15, 2025

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 08, 2025

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Employee Rating

The service was great and on time. They took an hour for a while we were enjoying a coffee More

by edith97x2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2025

Toyota of Rockwall responded

Edith, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

January 08, 2025

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Employee Rating

No car wash or vacuum available. One hour wait with an appointment. Clean waiting room. More

by djjohnson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 08, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2025

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Employee Rating

Sam was great to work with while my car was in service. Will request him the next time I go in for service. More

by gina.engel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 08, 2025

Toyota of Rockwall responded

Gina, Thank you for the kind words for our service department! We look forward to sharing your compliments with Sam and our team. Please don't hesitate to let us know if we can be of further assistance.

January 08, 2025

Dealership Rating
Employee Rating

Quick and efficient service. Waiting area with refreshments is very nice. Everyone I interacted with were friendly and professional. More

by Carltonpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 08, 2025

Toyota of Rockwall responded

Hello Carlton: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2025

Dealership Rating
Employee Rating

They always take care of me like family. Clean house, very nice workers and clean restroom. More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 07, 2025

Toyota of Rockwall responded

Andrew, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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