Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Sam Heidel

Overview Reviews (521) Inventory (263)

Contact Me

View All Employees

< View All Employees

Sam Heidel

Sam Heidel | Page 25

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Contact Me

4.7

521 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Overview Reviews (521) Inventory (263)

Dealership Experience

5 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

521 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Sam Heidel

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

521 Reviews of Sam Heidel

November 17, 2024

Dealership Rating

Employee Rating

Great service as always thank you gentlemen! Appreciate all the staff for the hard work in customer service. Appreciate all the staff for the hard work in customer service. More

by lynnmar2212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Report | Print

Nov 18, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2024

Dealership Rating

Employee Rating

Thank you very much. Went above & beyond to help us. Cared and helped a lot Went above & beyond to help us. Cared and helped a lot More

by kudkan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Report | Print

Nov 18, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 14, 2024

Dealership Rating

Employee Rating

They treated me great, had me out in a timely manner, and just did everything I asked. and just did everything I asked. More

by Lord4512

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 14, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 14, 2024

Dealership Rating

Employee Rating

This was my second maintenance trip, they were realistic in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This co in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This could be due to weather also, so I am not worried about it too much. More

by Ashleygutosky

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 14, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Ashley! We sincerely value your business and look forward to your next visit.

November 14, 2024

Dealership Rating

Employee Rating

Quick, clear and precise service. Not too prompt when I came in , but overall good service. Not too prompt when I came in , but overall good service. More

by PAMELAOSAGIEDE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Report | Print

Nov 14, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 13, 2024

Dealership Rating

Employee Rating

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

by scalhoun2

Verified Customer

Recommend Dealer

Yes

Report | Print

Nov 14, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 13, 2024

Dealership Rating

Employee Rating

Service Ddpartment employees are very professional and handled my servicing and repairs with courtesy and promptness!! handled my servicing and repairs with courtesy and promptness!! More

by ggoodyearcpa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Report | Print

Nov 14, 2024 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that our service department met your expectations. Thank you for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2024

Dealership Rating

Employee Rating

Sam was very prompt and very good at getting updates to me as my car was being serviced. me as my car was being serviced. More

by hernandezfern7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 11, 2024 -

Toyota of Rockwall responded

Thank you for your review. We truly appreciate your business. Please let us know if we can be of further assistance.

November 10, 2024

Dealership Rating

Employee Rating

They are good but forgot to top up my wiper fluid like they said they would and the packages sold to me are not what I was told and sold at the time of purchase. they said they would and the packages sold to me are not what I was told and sold at the time of purchase. More

by n.gallegos.16312

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Report | Print

Nov 11, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 07, 2024

Dealership Rating

Employee Rating

Love our Prius' 56-63 mph The tire light came on. .. I pulled in NO appt.. Toyota pulled my car in., put Nitrogen in my tire. Off I went with a warm, fresher baked cookie too! Ty Jessica R.0 .. I pulled in NO appt.. Toyota pulled my car in., put Nitrogen in my tire. Off I went with a warm, fresher baked cookie too! Ty Jessica R.0 More

by robisonprincess

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez, The cookie baker! Thanks!

Report | Print

Nov 10, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Dealership Inventory (263 Vehicles)

2026 Toyota Corolla Hybrid | new

$32,470

2026 Toyota Corolla Hybrid

new

03t3 exterior

CVT

Front-wheel Drive

$32,470

View Vehicle Details

View Details

2026 Toyota Corolla Cross | used

$28,969

2026 Toyota Corolla Cross

used

Sonic Silver exterior

CVT

Front-wheel Drive

$28,969

View Vehicle Details

View Details

2026 Toyota Camry | used

$35,390

2026 Toyota Camry

used

Heavy Metal exterior

CVT

Front-wheel Drive

$35,390

View Vehicle Details

View Details

2025 Toyota Tundra | new

$61,888

2025 Toyota Tundra

new

0218 exterior

Automatic

Rear-wheel Drive

$61,888

View Vehicle Details

View Details

2025 Toyota Tacoma | new

$44,967

2025 Toyota Tacoma

new

0202 exterior

Automatic

Four-wheel Drive

$44,967

View Vehicle Details

View Details

2026 Toyota Tacoma | new

$49,305

2026 Toyota Tacoma

new

06x1 exterior

Automatic

Four-wheel Drive

$49,305

View Vehicle Details

View Details

View All Inventory