Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 30

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
562 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

562 Reviews

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562 Reviews of Sam Heidel

November 07, 2024

Dealership Rating
Employee Rating

Love our Prius' 56-63 mph The tire light came on. .. I pulled in NO appt.. Toyota pulled my car in., put Nitrogen in my tire. Off I went with a warm, fresher baked cookie too! Ty Jessica R.0 More

by robisonprincess
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez, The cookie baker! Thanks!

Nov 10, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

November 02, 2024

Dealership Rating
Employee Rating

It was a great and seamless experience. Very smoothly ram service department. Was in and out. More

by cameroncraig56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez, Lonnie Wade

Nov 04, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 01, 2024

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Employee Rating

Very disappointed about no car wash. When I got my 4Runner. Sales person said since I live nearby I can bring it up whenever for a cleaning, I thought since I went to my local dealership More

by jamesoravsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez

Nov 04, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, James, feel free to contact us at your convenience.

October 31, 2024

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Employee Rating

Quick, easy and very courteous. All I needed according to the maintenance record was a tire rotation. But the service center found several other things that needed attention. I didn More

by john.payne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez

Nov 01, 2024

Toyota of Rockwall responded

Thank you, John, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 30, 2024

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Employee Rating

I think I’m being a little generous in my review. Staff was nice and professional. I just didn’t like that I had to pay $180 when they couldn’t provide a diagnosis because the car didn’t fail an More

by ricohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

October 27, 2024

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Employee Rating

Everyone I encountered was very professional! The service I received was excellent. I would highly recommend them again. More

by ac4435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 26, 2024

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Employee Rating

Very professional! Excellent service I m very pleased with the service , Mr Sam Heidel very polite and professional More

by re7085423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

October 25, 2024

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Employee Rating

overcharded, liar, tried to avoid warranty, not an honest person, didnt explain the whole warranty from beginng More

by mdjnp1985
Workmanship
Recommend Dealer
No
Oct 28, 2024

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 24, 2024

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Employee Rating

Great and efficient service, would highly recommend. Personnel made the process much easier and convenient. More

by jarodbuffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez

Oct 24, 2024

Toyota of Rockwall responded

Thank you, Jarod, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 24, 2024

Dealership Rating
Employee Rating

Service dept is always friendly and communicates. Easy to make appt for service. In and out More

by colleenhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Toyota of Rockwall responded

Thank you, Colleen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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