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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 31

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

September 25, 2024

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Employee Rating

Great visit. All work was done promptly and correctly. I will be back for my next service. Edward Welsch. More

by ewelsch26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2024

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

September 21, 2024

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Employee Rating

Great customer service and keep you informed as the process moves along . Thanks for the good job More

by scolacecchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Sep 22, 2024

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 21, 2024

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Employee Rating

Always great service! They call me and remind me of any up coming appointments. Wished they washed vehicles More

by toddrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Sep 22, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 11, 2024

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Have used Rockwall Toyota for service for about 7 years now. EVERYTIME has been great and nothing added that wasn’t needed. More

by Daulton Cotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire

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Sep 11, 2024

Toyota of Rockwall responded

Daulton, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 11, 2024

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Employee Rating

Sam explained the problem work the nneds to be done and how long it will take. I was updated on the on going work via text. More

by Vveermm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2024

Toyota of Rockwall responded

Thank you so much for your kind words for Sam, and for taking the time to leave us this wonderful feedback!

September 09, 2024

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Employee Rating

The appointment availability was very flexible. We were in and out within 35 minutes for routine maintenance. In comparison to other dealership experiences, this was amazing; I’m used to waiting 2- More

by Matt R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Toyota of Rockwall responded

Matt, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 08, 2024

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Employee Rating

Sam took good care of me and tracked me down when my vehicle was ready. He represents the dealership very well. More

by hkiser720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

September 07, 2024

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Employee Rating

Great waiting area, courteous, quick, always take something to do. Take my car at appt. times. Always get it back in good shape. Love most is honesty. Don't trust just anyone to check my car. Seco More

by thomisue123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Sep 08, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 07, 2024

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Employee Rating

Courteous friendly helpful communicative timely honest fair quick reasonable clean decorative accessible food drink community partners More

by rhoda.byers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire

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Sep 08, 2024

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 06, 2024

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Employee Rating

Kept me well informed through out the 10k maintenance and warranty repair. Excellent work and done quickly. More

by Arnoldziff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 06, 2024

Toyota of Rockwall responded

Thank you, Arnold, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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