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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 29

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
562 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

562 Reviews

Write a Review

562 Reviews of Sam Heidel

November 20, 2024

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Employee Rating

Courteous and very professional! I have been using this Rockwall business for many years, and I have always had great experiences with this dealership. More

by highnana
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 17, 2024

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Employee Rating

Great service as always thank you gentlemen! Appreciate all the staff for the hard work in customer service. More

by lynnmar2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Nov 18, 2024

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2024

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Employee Rating

Thank you very much. Went above & beyond to help us. Cared and helped a lot More

by kudkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Nov 18, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 14, 2024

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They treated me great, had me out in a timely manner, and just did everything I asked. More

by Lord4512
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Service Time
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Recommend Dealer
Yes
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Nov 14, 2024

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 14, 2024

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Employee Rating

This was my second maintenance trip, they were realistic in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This co More

by Ashleygutosky
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Ashley! We sincerely value your business and look forward to your next visit.

November 14, 2024

Dealership Rating
Employee Rating

Quick, clear and precise service. Not too prompt when I came in , but overall good service. More

by PAMELAOSAGIEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Nov 14, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 13, 2024

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Employee Rating

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

by scalhoun2
Recommend Dealer
Yes
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Nov 14, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 13, 2024

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Employee Rating

Service Ddpartment employees are very professional and handled my servicing and repairs with courtesy and promptness!! More

by ggoodyearcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Nov 14, 2024

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that our service department met your expectations. Thank you for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2024

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Employee Rating

Sam was very prompt and very good at getting updates to me as my car was being serviced. More

by hernandezfern7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Toyota of Rockwall responded

Thank you for your review. We truly appreciate your business. Please let us know if we can be of further assistance.

November 10, 2024

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Employee Rating

They are good but forgot to top up my wiper fluid like they said they would and the packages sold to me are not what I was told and sold at the time of purchase. More

by n.gallegos.16312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Nov 11, 2024

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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