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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 32

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

August 28, 2024

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Employee Rating

Very kind people at customer service. Don’t take too long time to fix the maintenance service More

by alexriveraudistrital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Alex! We sincerely value your business and look forward to your next visit.

August 23, 2024

Dealership Rating
Employee Rating

The dealership's work was fast and courteous. They saved our vacation, since we had a blowout on the highway on the way to North Carolina. More

by kim.feinauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Aug 23, 2024

Toyota of Rockwall responded

Thank you so much for your kind words, Kim, and for taking the time to leave us this wonderful feedback!

August 23, 2024

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Employee Rating

Great customer service. . always polite, and wasy to work with. If I have appointments or if I don’t im always in and out. More

by ELYNNA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Aug 23, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 21, 2024

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Employee Rating

Good services and quick service. I’m very glad when I came to Toyota Rockwall More

by bangtam0424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Cesar Martinez, Kevin McGuire

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Aug 21, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 21, 2024

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Employee Rating

Came in diagnosed the issue and returned the truck within the same day. No sugar coating... and no extra charges More

by johnmassad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Sam Delavega, Dan Landrum, Cesar Martinez, Kevin McGuire, Lonnie Wade

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Aug 21, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, John, for choosing Toyota of Rockwall!

August 20, 2024

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Employee Rating

Great to be a part of Rockwall Toyota! Great service! A suggestion is to keep the communication as needed only, instead reminders almost everyday. More

by samsonkjohn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 20, 2024

Toyota of Rockwall responded

John, Thank you for your very kind review. Sam and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 19, 2024

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Employee Rating

Very good job l will be back I will tell go three call and make arrangements More

by wendellholmes77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Sam Delavega, Dan Landrum, Cesar Martinez, Kevin McGuire, Lonnie Wade

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Aug 19, 2024

Toyota of Rockwall responded

Hi Wendell: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 18, 2024

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Employee Rating

Friendly and welcoming staff. The service was timely and done right but they stopped washing cars after service. More

by funmikuponiyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Aug 19, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 18, 2024

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Employee Rating

The wait time and the service it was good . After the service done the explain what they are done . More

by sdesalgne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 20, 2024

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

August 18, 2024

Dealership Rating
Employee Rating

Best experience I have had buying a car. There was no hassle and Iva was very helpful and knowledgeable about the car being purchased More

by anthonyflater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iva Smith

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Aug 19, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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