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Sam Heidel

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Sam Heidel

Sam Heidel | Page 33

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

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4.8

541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Overview Reviews (541) Inventory (323)

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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541 Reviews of Sam Heidel

August 18, 2024

Dealership Rating

Employee Rating

I have a good experience in my service. Very clean dealer and the service very good Very clean dealer and the service very good More

by ricky.cruz36

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kasey Boysaw

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Aug 19, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback!

August 16, 2024

Dealership Rating

Employee Rating

Sam was very helpful and kept on following up with us regarding the status of our vehicle regarding the status of our vehicle More

by amy1993

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kasey Boysaw

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Aug 18, 2024 -

Toyota of Rockwall responded

Thank you, Amy, for taking the time to share your thoughts on working with Sam and our team. We're glad to hear we delivered such a great experience!

August 04, 2024

Dealership Rating

Employee Rating

Would have been 5 stars, but appt. was not on the schedule. Luckily Sam remembered that we had talked 2 days before and agreed to a time. Everything was taken care of that day as sched was not on the schedule. Luckily Sam remembered that we had talked 2 days before and agreed to a time. Everything was taken care of that day as scheduled after discussing with Sam. More

by Chris.mcafee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 05, 2024 -

Toyota of Rockwall responded

Thank you, Chris! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

August 04, 2024

Dealership Rating

Employee Rating

I really liked Sam. Very professional and courteous. He didn’t make me feel ignorant. I would love for him to be my technician in the future. Very professional and courteous. He didn’t make me feel ignorant. I would love for him to be my technician in the future. More

by paola_loarca

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 05, 2024 -

Toyota of Rockwall responded

Thank you, Paola, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sam here at Toyota of Rockwall.

August 04, 2024

Dealership Rating

Employee Rating

Toyota Rockwall is always courteous to us. We are very happy with the relationshi[ that we have with them. We are very happy with the relationshi[ that we have with them. More

by pennygriggers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 05, 2024 -

Toyota of Rockwall responded

Thank you so much, Penny, for your kind words, and for taking the time to leave us this wonderful feedback!

August 04, 2024

Dealership Rating

Employee Rating

Toyota has been great! Quick on my first service appointment. Customer service is great their. Quick on my first service appointment. Customer service is great their. More

by dfugitt79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Aug 05, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 03, 2024

Dealership Rating

Employee Rating

Good service at a good price, I would recommend this dealership, will continue to take my vehicle there. dealership, will continue to take my vehicle there. More

by knollball

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 04, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

June 21, 2024

Dealership Rating

Employee Rating

Fast, clean and very friendly and helpful. Sam was very good with his communication with me. Thank you so much. Sam was very good with his communication with me. Thank you so much. More

by bonjean46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 22, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 20, 2024

Dealership Rating

Employee Rating

Friendly staff made the service experience quick and easy. The service manager was able to replace all four tires and perform the 20000 mile maintenance in about the time that the 15000 mile maintenance easy. The service manager was able to replace all four tires and perform the 20000 mile maintenance in about the time that the 15000 mile maintenance usually takes. The tire replacement recommendation proved critical in our stormy road trip later that evening. More

by Reinhart

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 20, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 15, 2024

Dealership Rating

Employee Rating

I purchased my Toyota RAV4 here and I love it! The service department folks are awesome and so friendly! Great service as well! The service department folks are awesome and so friendly! Great service as well! More

by linda.white_elmo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire, Lonnie Wade

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Jun 17, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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