Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 4

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
605 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

605 Reviews

Write a Review

605 Reviews of Sam Heidel

August 07, 2026

Dealership Rating
Employee Rating

They were gonna charge me $1200 for a $250 dollar part and an hour of labor More

by lhsmith52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 11, 2026

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 06, 2026

Dealership Rating
Employee Rating

Service department is great a 5. However, the used car sales department sucks. The car needed work to eligible for resale. I feel ravaged. Rear camera did not work, radio was not c More

by shattered576
Recommend Dealer
No

Other Employees Tagged: Only worked with Sam. In Service.

Aug 11, 2026

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 06, 2026

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Employee Rating

Mick and the whole team were wonderful, professional, prompt cordial and was always communicating with me regarding my car care. Highly recommend Toyota of Rockwall. More

by chiny315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 06, 2026

Toyota of Rockwall responded

Your praise for our prompt, professional communication during your Toyota RAV4 service reflects our commitment to keeping you informed. Your recommendation means a lot to Mick and our service department.

August 03, 2026

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Employee Rating

The experience was a Great One and the timing was perfect . I’m Hoping I sell the car though before I have to pay that much again for a transmission fluid change. More

by Robert Harris
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Aug 04, 2026

Toyota of Rockwall responded

Your note about the perfect timing highlights how our service department values efficiency. Hearing that the overall experience was great means a lot to us. We understand maintenance costs can add up; if you decide to keep your Camry a bit longer, our team is here to help with any future service.

July 30, 2026

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Employee Rating

Toyota of Rockwall provided excellent service. I had a tire blowout, and Roadside Assistance towed my car there. They replaced the tire and there was no charge. Service was prompt and they kept me More

by pattyleek
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jul 30, 2026

Toyota of Rockwall responded

It’s wonderful to hear our team got your Corolla Cross Hybrid back on the road quickly after the tire blowout and covered the replacement at no cost while keeping you informed. Thanks for highlighting our prompt service. We look forward to assisting you again.

July 29, 2026

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Everybody very kind and good service driven always giving you updates of how is everything going on with your vehicle!!! Thanks guys!!! More

by alframorell
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jul 29, 2026

Toyota of Rockwall responded

We are thrilled to hear that our team’s communication and care during your Toyota Tacoma service made a positive impression. Keeping you informed every step of the way is important to us and we’re glad it helped. Thank you for trusting us with your Tacoma.

July 29, 2026

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Employee Rating

the service was excellent. They promised in and out within an hour and came through as promised More

by chuckburns2005
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jul 29, 2026

Toyota of Rockwall responded

Knowing we met our promise of completing service within an hour for your Toyota Grand Highlander makes our day. We appreciate you sharing how well that commitment was honored and look forward to assisting you again.

July 29, 2026

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Kasey and Toyota of Rockwall continue to provide superb customer service and maintenance. It’s always a pleasure taking my vehicle in for service. Thank you all very much!!! More

by D. Conley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jul 29, 2026

Toyota of Rockwall responded

Thanks for recognizing Kasey and our team’s dedication to your Toyota Tundra maintenance. We appreciate how enjoyable it is to assist you each time. We look forward to welcoming you back.

July 28, 2026

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Sam was very friendly and service oriented. All service people I encountered were friendly and helpful. More

by Brownbetty256
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2026

Toyota of Rockwall responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

July 27, 2026

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Employee Rating

They were very quick with my oil change. They were professional and friendly. I was there less than an hour and I didn’t even have an appointment. More

by Dcswett52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jul 27, 2026

Toyota of Rockwall responded

It’s great to hear our team completed your Toyota Corolla oil change so quickly. We’re glad we could fit you in without an appointment and provide professional, friendly service in under an hour.

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