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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 40

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

January 10, 2024

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Employee Rating

The dealership itself looks really nice. Was greeted by Sam after a greeter came to my window. Service was fast but Sam did not go over any paperwork with me. I had to look at the paperwork More

by jellason89
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 10, 2024

Toyota of Rockwall responded

Thank you for this feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

January 07, 2024

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Employee Rating

It would be awesome if the car wash was working. Other than that, service was 30 minutes longer than was told, and I had an appointment. More

by therealallegra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

January 04, 2024

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Great always take care of me. I get in and out fast very professional and nice More

by richardgant3
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Recommend Dealer
Yes
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Jan 04, 2024

Toyota of Rockwall responded

Thank you, Richard! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 31, 2023

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Needs car wash center so that customers feel good after service . Overall good customer service . Sam is excellent More

by ELSAMMADAVIS
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Workmanship
Service Communication
Recommend Dealer
Yes
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Dec 31, 2023

Toyota of Rockwall responded

We appreciate your feedback and your continued business with us! If you ever have additional questions or needs, Elsa, please let us know.

December 21, 2023

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Employee Rating

The dealer has a great shop. Sam is a really personable advisor. He does a great job keeping me informed on the stays of my car. More

by MKNISLEY23
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 22, 2023

Toyota of Rockwall responded

Thanks for sharing about your experience with Sam here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 21, 2023

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Employee Rating

He communicated well. The environment was clean & well organized. I appreciated that he ordered our extra key. More

by kjmoore52
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2023

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

December 20, 2023

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Sam has been amazing. He’s one of the best. He was helpful, understanding and very professional. Would recommend several times over. More

by fergusonrashida2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw

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Dec 21, 2023

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Sam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 12, 2023

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Employee Rating

love coming to toyota of rockwall. great service/friendly staff. the waiting area is always clean and spacious that day, Sam also showed me how to use the new Map Projection feature More

by Steph
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Workmanship
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Recommend Dealer
Yes
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Dec 12, 2023

Toyota of Rockwall responded

Thank you, Steph, for your business and this review. We're happy to hear that Sam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 09, 2023

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Employee Rating

I appreciate Sam explaining fully the issues with my Highlander. Efficient and quick put me back in my car. Thanks. More

by bg_jwfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2023

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

December 06, 2023

Dealership Rating
Employee Rating

Why are you calling and sending emails for recalls that you have no fix for. Scheduled an appointment for this recall only to find out there is no fix. ???? More

by dfarmer1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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