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Sam Heidel
Sam Heidel | Page 44
Assistant Service Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75032
562 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
5 yrs, 11 mos
Industry Experience
18 yrs, 11 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
562 Reviews
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562 Reviews of Sam Heidel
October 31, 2023
Sam had me out at an exceptional time. Never a complaint when I go to Toyota of Rockwall! Never a complaint when I go to Toyota of Rockwall! More
by msjennjolie
Verified CustomerOther Employees Tagged: Mick Schott, Kasey Boysaw , Kevin McGuire
October 29, 2023
Great place excellent customer service nice weighting area and quick service also they help me to get more info area and quick service also they help me to get more info More
by SISAYELE
Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire
October 18, 2023
Technicians were friendly and service was prompt and thorough. I would recommend this dealership to others. thorough. I would recommend this dealership to others. More
by PSCOTT5811
Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire
October 13, 2023
The service center did a terrible mistake when they delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The servi delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The service advisor name is Jose Guerrero More
by Charlie
Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire, Jose Guerrero
October 12, 2023
Great dealership and service. A complimentary car wash would go a long way towards good will. A complimentary car wash would go a long way towards good will. More
by cgn379
Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire
October 05, 2023
Would have appreciated a better explanation from the Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". Th Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". That is a true statement BUT since i was dropping off a new 2023 car there were many better, more gentle ways to respond and explain. Jumping immediatly to how much i had to pay for a rental car was the worst way to respond. Service desk woman was very nice when i met her, assuming it was the same person, but that initial discussion was unnecessarily painful. A little coaching would go a long way. More
by JL8470
September 26, 2023
Check in is super fast, the Toyota personnel (Sam), listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to that text and they would look into it. More
by scottcrowder
