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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 52

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

June 09, 2022

Dealership Rating
Employee Rating

I drove 25 miles to get a part replaced and it wasn’t delivered, so I wasted my time and gas money. Now I will need to go another time to get it replaced, because I already paid for the part More

by GOODMAN_TREVOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jun 13, 2022

Toyota of Rockwall responded

Trevor, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 07, 2022

Dealership Rating
Employee Rating

I was impressed with the courteous reception from the service agents when I arrived. When I came to pick up my car, Sam, my service rep. advised me on recommendations for future service. More

by cnanyanwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 07, 2022

Toyota of Rockwall responded

It's great to hear that Sam and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 31, 2022

Dealership Rating
Employee Rating

Great experience. Sam in service to good care of vehicle and kept me informed about status More

by SAMGONZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 25, 2022

Dealership Rating
Employee Rating

They are very professional and courteous. There customer service is top notch. The communication with the staff is always awesome. :) More

by v.grana2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

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May 25, 2022

v.grana2 responded

Customer Service is Always Awesome.

May 25, 2022

v.grana2 responded

:)

May 23, 2022

Dealership Rating
Employee Rating

The service was very fast. Friendly and courteous. Clean environment and comfortable chairs to wait. I highly recommend Toyota Rockwall More

by janeth GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 24, 2022

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 20, 2022

Dealership Rating
Employee Rating

Very friendly and efficient. Service needs were thoroughly and patiently explained. Very kind in every response. Great service. More

by Annaleepolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 20, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2022

Dealership Rating
Employee Rating

Excellent attention and great service, very good amenities. The place was very clean and the agents very friendly. More

by ssalazar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 10, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

April 30, 2022

Dealership Rating
Employee Rating

Nice dealership. Close to home. Friendly and humble staff. Very professional. Will come back soon. More

by sheilalucas30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Larry Davis, Josue Gutierrez, Justin Hogue, Dan Landrum, Don Maddran, Cesar Martinez, Kevin McGuire, Juan Moran

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May 01, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 28, 2022

Dealership Rating
Employee Rating

The service department at Toyota of Rockwall is amazing! When I have to visit the service department, the work is done quickly and efficiently. I am always kept informed of progress by my service advisor! S More

by Mjp71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 29, 2022

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

April 19, 2022

Dealership Rating
Employee Rating

I love this service center! They are efficient, thorough and have great customer service! I have not taken my car to be serviced anywhere else. More

by emeneses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hogue

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Apr 19, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

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