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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 8

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
572 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs

Industry Experience

19 yrs

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

572 Reviews

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572 Reviews of Sam Heidel

February 07, 2026

Dealership Rating
Employee Rating

Excellent service and very convenient. The staff was top notch!! I will be a returning customer! More

by schatz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Feb 07, 2026

Toyota of Rockwall responded

It’s wonderful to hear that servicing your Lexus RX 350 was both convenient and excellent. We’re proud our staff delivered outstanding service. We look forward to assisting you again.

February 05, 2026

Dealership Rating
Employee Rating

I am very pleased with Toyota of Rockwall. Professional, dependable, proficient, friendly, trusting, timely, knowledgeable. More

by pkemmerson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2026

Toyota of Rockwall responded

It’s great to hear our team was professional, dependable, and knowledgeable. Thank you for entrusting us with your Lexus RX 350 service, and we look forward to keeping it running smoothly.

January 31, 2026

Dealership Rating
Employee Rating

Since moving to Rockwall I have used this dealership. Always get great service from the staff at Toyota of Rockwall. More

by david_stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2026

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 28, 2026

Dealership Rating
Employee Rating

Fast service and very friendly staff, easy people to deal with, quality service and communication More

by ricky.lozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 27, 2026

Dealership Rating
Employee Rating

Sam does a great job servicing all of our cars and making sure they are calibrated accurately, Amazing communication. He is the only one we trust. More

by Rusty's Bodywerks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 25, 2026

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Employee Rating

Excellent Service. Prompt, Professional and friendly. I always Walkin and get my service done just in time. In fact, service center folks call and remind the custom More

by mdraza007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 25, 2026

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 24, 2026

Dealership Rating
Employee Rating

Excellent service. Friendly service rep. Vehicle was serviced very quick and washed. Thanks for the help. More

by wfinney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Not sure

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Jan 24, 2026

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 23, 2026

Dealership Rating
Employee Rating

Everyone I spoke with was very friendly and helpful! Their service department is top notch! They do their best to get your car serviced quickly and safely as possible! More

by marjie97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 23, 2026

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 22, 2026

Dealership Rating
Employee Rating

For the past two years, Sam Heidel has been my "go-to" CSR at this dealership. He does an excellent of explaining what work has to be done on my car and why. The quality and reliability of the service pro More

by gkquin01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Brown (Master Mechanic)

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Jan 22, 2026

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 22, 2026

Dealership Rating
Employee Rating

Everyone I worked with was so kind and helpful. I’m truly grateful for their service, especially Melvin’s patience. More

by a.meza1828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carmelo Adorno , Melvin Benjamin, Marcia

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Jan 22, 2026

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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