Sam Limo | Page 24

My Sam Pack Ford Experience I had the experience at a car dealership ever. The price was right and I had no hidden fees. None of the dealer to head manager back and forth. Sam I had the experience at a car dealership ever. The price was right and I had no hidden fees. None of the dealer to head manager back and forth. Sam Limo was great. He was knowledgable and very friendly and genuine and above all no preasure. Freddie helped me finance my new car with professionalism and skill. I'm very happy with my new car and the team at Sam Pack. More

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satisfied customer This is my 2nd purchase from 5 Star Ford and I am completely satisfied with the courteous and professional service they gave to me. Mr. Sam Limo wen This is my 2nd purchase from 5 Star Ford and I am completely satisfied with the courteous and professional service they gave to me. Mr. Sam Limo went out of his way to make the whole truck buying experience pleasurable. I do recommend to everyone I see, that if they are looking to buy a Ford, to give Mr. Sam a call. Like I said this is my second truck to buy from Mr. Limo and it will not be my last. More

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Outstanding We arrived and enjoyed the complete and overall professionalism of the dealership. Sam Limo was very professional and pleasant to work with as he help We arrived and enjoyed the complete and overall professionalism of the dealership. Sam Limo was very professional and pleasant to work with as he help with our needs and wants while looking for the right F150. He was very straight forward and patient while we worked towards our desired and final purchase. I would recommend Sam Limo to help with your every needs while searching for your next purchase. Also, I would like to say Thank you to Sam the Manager of the service department was very professional and informative in ours needs for our purchase. Thank You Joel and Tommie More

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Tony Mellado, Freddie Valdovinos and team was great. Couldn't be happier with the overall service and professionalism we seen from Tony and his team. The "Freddie Finance Experience" was quick, thorough Couldn't be happier with the overall service and professionalism we seen from Tony and his team. The "Freddie Finance Experience" was quick, thorough and painless! Sam was great in setting us up with replacement rims! More

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The Feddie Finance Experience This was one of my best EXPERIENCES ever making a car / truck purchase !!!! The sales person is the negotiator which is the best idea a car dealer ca This was one of my best EXPERIENCES ever making a car / truck purchase !!!! The sales person is the negotiator which is the best idea a car dealer can make. The next person you would have to see is the finance person and your done. I have found a five star dealer. Thanks car Pro! More

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Great Truck Buying Experience I have bought my last few vehicles by going through dealership internet sales departments. This time looking for a truck at Five Star Ford was no dif I have bought my last few vehicles by going through dealership internet sales departments. This time looking for a truck at Five Star Ford was no different. Sam Limo was just as expeditious and courteous in person as he was while we were corresponding by email. I truly hate the whole "spending an entire day at the dealership process", which is why I like to negotiate by phone and email and reduce the amount of time I spend at the dealership. Sam was available and ready to show us the truck we were inquiring about and on the day of our purchase he made the process as painless as possible. We were in and out of the dealership in less then an hour. I would most definitely recommend Sam! More

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It's not too good to be true! It's that good, and true! This will be long, so let me give the quick summary first: This dealership is great. Worth it even though my husband and I live 40 minutes away and th This will be long, so let me give the quick summary first: This dealership is great. Worth it even though my husband and I live 40 minutes away and there are multiple Ford dealerships closer (one less than 10 minutes from our house). I couldn't recommend it enough. Work with Sam Limo! Now for long: I started the process of buying an Edge at the Five Star Ford dealer closest to my home (so don't think all Five Star Fords are the same!). I went in with all my research done (knew value of my trade-in, had my credit score, had researched the Edge model I wanted extensively for features/price). I don't think this particular dealership liked that at all. It was very high pressure from the get go. They wanted to immediately run my credit (which I declined), get my appraisal (which I stated I wouldn't be selling until I got an offer from Carmax the next morning) and get me to SIGN a paper saying 'if they can get me a number on the Edge, and my appraisal I would buy' (It was a post it....). They wouldn't agree to numbers I liked, they very much low-balled me on the trade-in (because my tires were old/blah blah blah) and they said they 'weren't privy to any interest rate specials (even though Ford was offering a 1.9% rate on their website). They played the "let me talk to my manager" but of course I had to sign my name first...Long story long...I left because I couldn't trust a word they said and I told my sales person as much. Insert me calling/emailing with a few other dealers and eventually giving up on Edge. Couldn't get exactly what I wanted in DFW and I wasn't liking any of the dealers enough to go through the process of ordering a vehicle. I then switched gears and started shopping seriously for an Acura RDX but had the same bad feeling towards the dealers I was engaging with (who had what I wanted on the lot). So I ended up in a position again to have to order a vehicle. Now enter Five Star Ford in North Richland Hills. At that point I decided I would open up my specs for what Edge I would be happy with and found three I liked on the lot at Five Star Ford. I promptly called the online number and Sam Limo picked up. I asked specifically if they had the 3 vehicles ON THE LOT (and he informed me they had 2 ready to go and one in a storage lot near by) - didn't want the game of getting there only to find out "OOPS! we don't have that one after all" so I appreciated his clarity. We showed up later that night (a few minutes late - sorry Sam!) and when he came to greet us he had the keys in hand to the vehicles that he said were on the lot and again asked if we wanted him to get the one in storage (we said no). We drove one vehicle. Hemmed, hawed, looks inside/outside at the other one (I had already drive that model just wanted to see it again because the interior was very different) and even looked at another one I saw from afar on the lot. Tested out the parking sensors for 15 minutes. Drove it again. All the while Sam stood to the back ready to answer questions but pretty much staying out of it. Since we'd already done so much test driving (had even rented and Edge for a week) we were ready to make a move if the car on the lot met our specifications and we decided it did. At that point we went inside and Sam pulled up the website (I had taken a picture thinking they may change the website because the price listed was so good according to my research) and there was the price as it stood before. He said "here is the break down and this is the price I can offer you". NO HAGGLING. I could have haggled I suppose but I was just so pleased. This is the advertised price, and it is the same price I'm offering. To me that was worth the *possible* $300 I *might* have been able to scrape off. It was just so straight forward and easy and honest. No dealer add-ons! (they offer you a few but you can turn them down or accept, they are NOT FORCED and are not added in during financing). He ran my credit at this point which he came back and told me honestly would qualify me for a great rate (none of that trying to make me question my score and my potential interest rate). He also offered to get my trade in appraised (after we agreed on car price and confirmed my credit would be no issue) and it came back $1500 less than Carmax (which is normal and not unexpected to me at all due to Carmax's nationwide network to sell). The other Ford dealer was $3000 below Carmax to give context. So I said 'no thanks' and that was that. No haggling. Now to finance: my husband and I were like 'heeeeeere we go. that was too good now we'll pay the price'. But Nope! Freddie was great. Introduced himself, cut to the chase: here are the goals, etc. Then he said here is the best Ford rate you can get (we took dealer cash offer instead of special interest due to credit score getting us a good enough rate to save more overall) and it was higher than I hoped so he then shopped it around to a few select banks and got a rate about .7% lower. We said 'Ok!" and then we started paper work. He offered extended warranty, we said 'no thanks' he explained the cost/price just in case, we said 'no thanks' and he moved on. Seriously, just moved on! Then he offered some tire/wheel protection which actually seemed like a good deal but we had agreed previously in private to buy not $1 extra so we said 'no thanks' and he moved on. I feel like he offered one more thing but then when we said 'no thanks' began printing out everything for us to sign! And that folks, was that! (I actually forgot my check book and it was 10pm at this point and I wanted to trade my car in before I took home the Edge so we agreed to come back the next morning for the vehicle). Finally, I did fill out a dealer sent survey the day after my purchase and I explained 3 points of confusion I had (I gave them excellent a few "Very Good" scores). I got a call almost immediately from Sam explaining one point to me twice (I couldn't get it the first time) very patiently - I had been wrong in my confusion and he made sure I fully understood, not just took his word. And then on the other 2 things explained as well. Later I got a call from someone in Finance willing to explain again (and then wanting to hear my whole process because THEY DO CARE and they wanted to understand why I came from so far away). Then this morning ANOTHER call from director of finance making sure I was satisfied and had no further questions. WOW. Gave them a great survey score and they still read my entire response and called me 3 times to confirm all was well. I will absolutely try to buy my next car from Five Star Ford in North Richland Hills. I'm pretty sure they never once uttered 'what can I do to earn your business' (which to me is just words) yet they absolutely delivered on that front. LOVED IT. It is NOT too good to be true. Trust the reviews. And I personally recommend Sam Limo! More

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Car Buying Experience Our salesperson Sam Limo was outstanding treating us with professionalism and courtesy. We were highly impressed with everything from the time he too Our salesperson Sam Limo was outstanding treating us with professionalism and courtesy. We were highly impressed with everything from the time he took charge of addressing our questions, affording us a test drive and the sales process. The Finance person Tony also went above and beyond which made the experience far different from previous experiences at other dealerships where they seek to load the back end of the deal with as much as possible to afford more commission and profit. We highly recommend Five Star Ford to friends and acquaintances. Thus far they have earned our loyalty. Now back tomorrow for the bed liner, window tinting and additional questions. More

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Fantastic purchase experience! This is the second vehicle I have bought from Five Star Ford with Sam Limo as my salesman. The service from my first call to Sam till I drove off the This is the second vehicle I have bought from Five Star Ford with Sam Limo as my salesman. The service from my first call to Sam till I drove off the lot in my new car was superior. Will be recommending Sam and Five Star Ford to anyone looking for a new car. More

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Friendly and Helpful From the moment we walked in the staff was extremely helpful. I had several people ask me if they could help or if someone was assisting. Made me fe From the moment we walked in the staff was extremely helpful. I had several people ask me if they could help or if someone was assisting. Made me feel like they wanted my business! My sales rep Mr. Sam Limo was extremely helpful ensuring I found something I liked and would fit into my budget. He always answered my questions and made me feel comfortable. I feel I got a great deal form Five Star Ford and am happy with my purchase. I certainly will recommend Mr. Limo and Five Story Ford. More

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