Sam Macababbad | Page 7

I was unable to get a state inspection at another place so I checked with the Buick dealer. They said they could do it ; the service adviser also checked and said I should have an oil change. all this acti so I checked with the Buick dealer. They said they could do it ; the service adviser also checked and said I should have an oil change. all this activity was done within an hour. Very happy with them! More

by raymac2835 Verified Customer Verified Customer

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Service mgr Brag helped me while the other service techs were busy. Always get excellent service from Heritage. Thanks were busy. Always get excellent service from Heritage. Thanks More

by MESHELL411 Verified Customer Verified Customer

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The service manager fails to follow up. The service writer sam did help getting an issue fixed when the manager wouldnt. The service writer sam did help getting an issue fixed when the manager wouldnt. More

by matt n Verified Customer Verified Customer

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Friendly and most informative. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. More

by PETTEWAY Verified Customer Verified Customer

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Service Manager - Poor Attitude, doesn’t value customers opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… The Service Dept problems become the customer problems… Dealership Manager - His employees reflect his attitude, from top to bottom… He intentionally insults the customer knowledge for repeated Service Dept. issues by stating my Denial was to old with to many miles, was the result of my brakes continuing to squeak from a total replacement of front & rear brake pads and rotors… I’ve come to expect my Denial to be in that Services Dept. shop for a minimum of 3-7 days for routine maintenance because of being short of help… More

by imartin57 Verified Customer Verified Customer

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They got me in and out do to my battery going bad and I was so worried it was something far more serious, they are always so helpful to me was so worried it was something far more serious, they are always so helpful to me More

by OKORTIZ Verified Customer Verified Customer

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Fast service. Friendly staff. Check engine light fixed in a timely manner at a reasonable cost. Friendly staff. Check engine light fixed in a timely manner at a reasonable cost. More

by Brad Verified Customer Verified Customer

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I love Heritage GMC. My first service experience was great & they got me in & out! My first service experience was great & they got me in & out! More

by Chanda Ponds Verified Customer Verified Customer

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After the storm-they were a mess--but still took my Terrain and took care of problem so I would have a vehicle. My service advisor Sam is great! And I appreciate Brad the service manager so much!--Th Terrain and took care of problem so I would have a vehicle. My service advisor Sam is great! And I appreciate Brad the service manager so much!--They both know I have purchased 4 vehicles here and been coming for years and take care of me! More

by TOOTHFAIRY121458 Verified Customer Verified Customer

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The first thing I will say, is they need a waiting room where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the tires. I made an appointment thinking it would make it go a little faster More

by richman1939 Verified Customer Verified Customer

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