Sam Macababbad | Page 7

For having a brand new truck longer in the repair shop then driving it is not a good thing,but again this is not the dealer’s fault. then driving it is not a good thing,but again this is not the dealer’s fault. More

by Vipergts Verified Customer Verified Customer

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Poor customer service. They are not on time and they don't keep their promise They are not on time and they don't keep their promise More

by NTOTO Verified Customer Verified Customer

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Dealing with Sam is awesome service was great no issues got the oil change done within a couple of hours, I will keep bringing my truck here as long as Sam keeping working here. got the oil change done within a couple of hours, I will keep bringing my truck here as long as Sam keeping working here. More

by eandjrobles Verified Customer Verified Customer

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Sam is always great. Nathan helped me as well. Marcus is also very nice. Rated 4 stars instead of 5 because the truck came out with black grease marks and handprints all Nathan helped me as well. Marcus is also very nice. Rated 4 stars instead of 5 because the truck came out with black grease marks and handprints all over the front and side of the hood, down the driver's side and all over the driver's door, handle, and glass. There are even black grease marks inside my door jamb from their shoes. I detail my truck and wipe the door jambs, so they were also clean prior to going in for service. This is not the first time my truck has come out covered in grease and sweaty dirt marks. This time, I asked for a cleaning cloth to wipe things down before I left. Marcus had a technician clean up after himself. I don't understand why they don't clean up their mess before returning the vehicle to the customer. Otherwise, the service is great. More

by brutonkr Verified Customer Verified Customer

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Fast friendly service, everyone was very professional. They took care of maintenance in a timely manner They took care of maintenance in a timely manner More

by tonykimberly2022 Verified Customer Verified Customer

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I was unable to get a state inspection at another place so I checked with the Buick dealer. They said they could do it ; the service adviser also checked and said I should have an oil change. all this acti so I checked with the Buick dealer. They said they could do it ; the service adviser also checked and said I should have an oil change. all this activity was done within an hour. Very happy with them! More

by raymac2835 Verified Customer Verified Customer

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Service mgr Brag helped me while the other service techs were busy. Always get excellent service from Heritage. Thanks were busy. Always get excellent service from Heritage. Thanks More

by MESHELL411 Verified Customer Verified Customer

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The service manager fails to follow up. The service writer sam did help getting an issue fixed when the manager wouldnt. The service writer sam did help getting an issue fixed when the manager wouldnt. More

by matt n Verified Customer Verified Customer

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Friendly and most informative. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. More

by PETTEWAY Verified Customer Verified Customer

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Service Manager - Poor Attitude, doesn’t value customers opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… The Service Dept problems become the customer problems… Dealership Manager - His employees reflect his attitude, from top to bottom… He intentionally insults the customer knowledge for repeated Service Dept. issues by stating my Denial was to old with to many miles, was the result of my brakes continuing to squeak from a total replacement of front & rear brake pads and rotors… I’ve come to expect my Denial to be in that Services Dept. shop for a minimum of 3-7 days for routine maintenance because of being short of help… More

by imartin57 Verified Customer Verified Customer

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