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Sam Macababbad
83 Reviews
Dealership Experience
5 yrs, 1 mo
83 Reviews
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83 Reviews of Sam Macababbad
February 28, 2024
Great people. Brad and Sam in service are amazing. They treat you with respect and honesty. Brad and Sam in service are amazing. They treat you with respect and honesty. More
by TLOPHOTO
Verified CustomerOther Employees Tagged: Brad Tittle
February 23, 2024
Heritage Buick GMC HAS Excellent customer service in their Service Department! Hands down. Everyone will greet you and inquiry about your day. I enjoy the interaction there! Thank You! their Service Department! Hands down. Everyone will greet you and inquiry about your day. I enjoy the interaction there! Thank You! More
by cjane2472
Other Employees Tagged: Mike Moore, Garrett Lentz, Michael Jordan, Steve Tolliver
December 06, 2023
My 2021 Yukon had what I suspected to be a bad battery. I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just a take a couple of hours to resolve. The tow truck arrived at Heritage at or about 2 PM. Multiple calls made to service after 5 PM were unanswered. At or about 6 PM I did speak with Sam who told me they did not have the battery on hand and it would be the following day before the situation with my vehicle would be resolved. He stated he would not charge me labor because of the inconvenience I was experiencing. The end result was a multitude of failures on part of service. One, absolutely no phone calls at any time from Sam to provide a status Two, the several phone calls I made to service were unanswered (no voice mail, nothing...) Three, I was charged the labor Four, when I drove the car there was a message that my steering wheel lock needed attention. Yet the service invoice showed my vehicle received a multi-point inspection. How and why did no one from service or the advisor make note of the steering lock matter and look into it. I have dealt with the GMC dealership for many years. Sales and service. This was by far the worst experience of all the years. More
by bornrockwall
Other Employees Tagged: Michael Jordan
