Sam Mercado | Page 18

Quick service I took my car in for service but didn't request a loaner as I live across town so felt like that would be a waste of time. I waited and it only took I took my car in for service but didn't request a loaner as I live across town so felt like that would be a waste of time. I waited and it only took approximately two hours which went by fast. More

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Greet service Took the car in for a repair to the third brake light which had a TSB or a technical service bulletin notice. Quick write up, quick loaner and a quick Took the car in for a repair to the third brake light which had a TSB or a technical service bulletin notice. Quick write up, quick loaner and a quick and total fix for the problem all with a smile and total competence. More

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routine maintenance Prompt, courteous and great service. The customer wait area is equipped with snacks and is very child friendly as it has a play area. This is importan Prompt, courteous and great service. The customer wait area is equipped with snacks and is very child friendly as it has a play area. This is important to me as my granddaughter usually is with me. She loves to go and play as well as watch through the window as they “lift and work” on the car. More

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80k maintenance As is the usual at Jim Hudson Lexus, I has a very good experience. My service rep, Samuel Mercado, had me out in a loaner in a matter of minutes. The As is the usual at Jim Hudson Lexus, I has a very good experience. My service rep, Samuel Mercado, had me out in a loaner in a matter of minutes. The new texting system notified me when the car was ready for pick up. When I arrived back at dealership, the car was clean and ready. The outstanding service department is one of the reasons I drive a lexus. More

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A 5-Ster Rating I give this Lexus dealer employees a 5-star rating for their prompt service and professional courtesy. If the service takes hours to complete, a servi I give this Lexus dealer employees a 5-star rating for their prompt service and professional courtesy. If the service takes hours to complete, a service rep will check on me and keep me updated regarding the service. I am satisfied with this dealer and would heartily recommend it to others. More

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Excellent I appreciate being able to take the loaner home when my car was not ready. I also appreciate it being delivered to my home in Sumter the next morning. I appreciate being able to take the loaner home when my car was not ready. I also appreciate it being delivered to my home in Sumter the next morning. More

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First service Mr. Mercado was wonderful and helpful in fine tuning all the settings for me. Service was complementary which is lovely for the wallet. Service was Mr. Mercado was wonderful and helpful in fine tuning all the settings for me. Service was complementary which is lovely for the wallet. Service was thorough and fast. Complimentary car was is much appreciated. More

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Great service Brought my car in for an air bag recall. They also did my 55,000 mile service. They had me in and out in a loaner in quit time. When I returned, the c Brought my car in for an air bag recall. They also did my 55,000 mile service. They had me in and out in a loaner in quit time. When I returned, the car was washed and ready to go. More

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Outstanding!!! D.Grahan I enjoyed my overall experience at the dealership. Jade demonstrated outstanding customer service skills. He was patient, kind and supportive during t I enjoyed my overall experience at the dealership. Jade demonstrated outstanding customer service skills. He was patient, kind and supportive during the entire process. I am very grateful. Thank you Jade!!! More

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Awesome!!!! Jade was great, he communicated with me thru the whole process and the day of purchase couldn’t have gone any smoother. Everyone I dealt with gave me Jade was great, he communicated with me thru the whole process and the day of purchase couldn’t have gone any smoother. Everyone I dealt with gave me great customer service. More

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