Sam Mercado | Page 4

Professional and friendly. Great service. They have customer service nailed down. Will go back if I need them again. Great service. They have customer service nailed down. Will go back if I need them again. More

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Like the attention of the service manager, Sam Mercado. He is very helpful and accommodating. I do want him to find out why I have a “rattling” noise in my vehicle. I expect the ride to be quiet and smooth He is very helpful and accommodating. I do want him to find out why I have a “rattling” noise in my vehicle. I expect the ride to be quiet and smooth. More

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Very professional in appearance, but lacks some in performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture spe performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture specifications, but work order shows they did. Leaves me wondering what else did I pay for what wasn’t completed. If you are going to charge a premium price for your services, do all of the work! More

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Very helpful and professional. Took care of us in a timely manner and took care of all our needs. Took care of us in a timely manner and took care of all our needs. More

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Doug, Sam and Howard were great. I love the level of service given to me. I love the level of service given to me. More

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Great service with valet. Very professional. And thorough. Will continue to use this service department Very professional. And thorough. Will continue to use this service department More

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Sam provided excellent service for our 2021 Lexus GX 460……. He is a very good Associate at Jim Hudson Lexus ….. 460……. He is a very good Associate at Jim Hudson Lexus ….. More

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Sam in service is great, as is tech Ashanti. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. More

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Went in for my second smart key. Service was friendly, professional and took a brief time to get the key programmed. Highly recommend this dealer. My owner experience had been fantas Service was friendly, professional and took a brief time to get the key programmed. Highly recommend this dealer. My owner experience had been fantastic! More

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The dealership provides the most friendly, excellent, and timely service in the Columbia area. A winning team 😊. timely service in the Columbia area. A winning team 😊. More

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