Sam Mercado | Page 4

Like the attention of the service manager, Sam Mercado. He is very helpful and accommodating. I do want him to find out why I have a “rattling” noise in my vehicle. I expect the ride to be quiet and smooth He is very helpful and accommodating. I do want him to find out why I have a “rattling” noise in my vehicle. I expect the ride to be quiet and smooth. More

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Very professional in appearance, but lacks some in performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture spe performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture specifications, but work order shows they did. Leaves me wondering what else did I pay for what wasn’t completed. If you are going to charge a premium price for your services, do all of the work! More

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Very helpful and professional. Took care of us in a timely manner and took care of all our needs. Took care of us in a timely manner and took care of all our needs. More

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Doug, Sam and Howard were great. I love the level of service given to me. I love the level of service given to me. More

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Great service with valet. Very professional. And thorough. Will continue to use this service department Very professional. And thorough. Will continue to use this service department More

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Sam provided excellent service for our 2021 Lexus GX 460……. He is a very good Associate at Jim Hudson Lexus ….. 460……. He is a very good Associate at Jim Hudson Lexus ….. More

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Sam in service is great, as is tech Ashanti. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. More

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Went in for my second smart key. Service was friendly, professional and took a brief time to get the key programmed. Highly recommend this dealer. My owner experience had been fantas Service was friendly, professional and took a brief time to get the key programmed. Highly recommend this dealer. My owner experience had been fantastic! More

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The dealership provides the most friendly, excellent, and timely service in the Columbia area. A winning team 😊. timely service in the Columbia area. A winning team 😊. More

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The visit was ok however the standard is not the same. People are not as helpful and professional as they were in the past. People are not as helpful and professional as they were in the past. More

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