Sam Mercado
Sam Mercado at Jim Hudson Lexus

Sam Mercado | Page 4

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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5.0
187 Reviews
5.0

187 Reviews

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187 Reviews of Sam Mercado

August 11, 2023

Dealership Rating
Employee Rating

Very helpful and professional. Took care of us in a timely manner and took care of all our needs. More

by vpicc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Jim Hudson Lexus responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

August 02, 2023

Dealership Rating
Employee Rating

Doug, Sam and Howard were great. I love the level of service given to me. More

by Shannon
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug and Howard

Oct 17, 2023

Jim Hudson Lexus responded

We are thrilled to hear that our team delivered excellent service, Shannon. Doug, Sam, and Howard will appreciate the shoutout!

August 01, 2023

Dealership Rating
Employee Rating

Great service with valet. Very professional. And thorough. Will continue to use this service department More

by barney.costner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 26, 2023

Dealership Rating
Employee Rating

Sam provided excellent service for our 2021 Lexus GX 460……. He is a very good Associate at Jim Hudson Lexus ….. More

by Randywestbrooks
Service Price Transparency
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Recommend Dealer
Yes

July 26, 2023

Dealership Rating
Employee Rating

Sam in service is great, as is tech Ashanti. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. More

by Ashleyr27
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Service Communication
Recommend Dealer
Yes

July 19, 2023

Dealership Rating
Employee Rating

Went in for my second smart key. Service was friendly, professional and took a brief time to get the key programmed. Highly recommend this dealer. My owner experience had been fantas More

by Rich
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danil Weih

July 17, 2023

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Employee Rating

The dealership provides the most friendly, excellent, and timely service in the Columbia area. A winning team 😊. More

by David
Service Price Transparency
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Recommend Dealer
Yes

July 15, 2023

Dealership Rating
Employee Rating

The visit was ok however the standard is not the same. People are not as helpful and professional as they were in the past. More

by hmcneilfd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston

July 07, 2023

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Employee Rating

Excellent service and incomparable. Personal touch. Appreciate the efficiency of the process at the dealership. More

by jlemon
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 07, 2023

jlemon responded

Thank w

Jul 07, 2023

jlemon responded

Thank you

Jul 07, 2023

jlemon responded

Thank you so much for your service and help.

July 04, 2023

Dealership Rating
Employee Rating

Excellent customer service. Great support from the beginning to the end. I really love the virtual review. More

by pouncey
Service Price Transparency
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Recommend Dealer
Yes
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