Sam Mercado | Page 5

Took my car in for regular scheduled maintenance and Sam was great to work with as usual! was great to work with as usual! More

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Always supers service with any of the Jim Hudson Lexus team. It’s obvious customers are their number one concern. team. It’s obvious customers are their number one concern. More

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Each time that I have taken my car for service, the team is very nice, friendly and keep me updated. is very nice, friendly and keep me updated. More

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The staff is always very customer service-oriented and treats customers like family! Jim Hudson's service is top notch! treats customers like family! Jim Hudson's service is top notch! More

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I came to purchase a tire after work. Although they did get me out in time.I was told an hour, but it was within 40 min. The guy who worked with me was short, and not very friendly.The wh Although they did get me out in time.I was told an hour, but it was within 40 min. The guy who worked with me was short, and not very friendly.The whole point of purchasing a Lexus is you want the entire first class experience. Beside dealing with Christian who worked with me when I purchased my car. To this day if I have a question about something he will always call or text me right back. I am still looking for that. I was told that if your car needed service they would come get it, and give you a loaner. What they don’t tell you is that a lot of these courtesy vehicle are booked up in advanced. When I called to see if they could come and get my car because my tire going flat, I was told I had to have it towed in. Although the tire was going flat I was able to drive it to work and to the dealership the next day. I love my vehicle I have a RX 350 f-sport. Looking to upgrade when I pay it off. Service department definitely needs improving. More

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Our service appointment went very smooth and was very professionally done in record time. Always great experience professionally done in record time. Always great experience More

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The service was great! I appreciate having a loaner. Sam was excellent! Prices always seem to be a little high however. I appreciate having a loaner. Sam was excellent! Prices always seem to be a little high however. More

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Very professional both service and sales personnel. Sam in service has always been most helpful snd congenial. Ron in sales was a pleasure to work with.Your tech lady was extremely helpful. You have a Sam in service has always been most helpful snd congenial. Ron in sales was a pleasure to work with.Your tech lady was extremely helpful. You have a lifelong customer. More

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Lalo is one of the best car salespersons that I've ever had the opportinity to work with. He sets the standard for excellent customer service. Over the years I have purchased several cars and the experienc had the opportinity to work with. He sets the standard for excellent customer service. Over the years I have purchased several cars and the experience was always the same and although I would be excited about purchasing a new car. The expereince always fillled me with dread. I would leave the dealership exhausted. That all changed when I came to Lexus and met Lalo. The entire expereince from our initial phone call to him giving me the keys to my Lexus was the most enjoyable car buying experience that I've ever had. I cannot wait to return there when it's time to purchase my next Lexus. More

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It’s always a great experience with Lalo in sales and Shaun Crosier in service! Shaun Crosier in service! More

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