Sam Mercado
Sam Mercado at Jim Hudson Lexus

Sam Mercado | Page 3

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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5.0
189 Reviews
5.0

189 Reviews

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189 Reviews of Sam Mercado

July 30, 2024

Dealership Rating
Employee Rating

Deanna was awesome. Her customer service and attention to detail made the process easy. Great experience! She ensure to follow up with me about the services performed on More

by Ky Huff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

Jim Hudson Lexus responded

Ky, we're delighted to hear that Deanna provided such excellent service during your visit to Jim Hudson Lexus of Columbia. Thanks for sharing your experience!

July 04, 2024

Dealership Rating
Employee Rating

My experience was great customer service. Everyone at the dealership was very responsive and very courteous. More

by Lzetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanner Carnes , Deanna

Jul 05, 2024

Jim Hudson Lexus responded

We're delighted to hear that you had a great experience with our team at Jim Hudson Lexus of Columbia! Thank you for the kind words and support.

June 20, 2024

Dealership Rating
Employee Rating

Customer service is excellence each visit. It keeps getting better and better. Job well done! More

by Conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Jim Hudson Lexus responded

We're grateful to have you as a Jim Hudson Lexus of Columbia customer, Conner. Thanks for the review!

June 11, 2024

Dealership Rating
Employee Rating

Great service! We were 30 mins late for our appointment due to traffic and we were still taken care of in a timely manner and professionalism. More

by lburnett1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2024

Jim Hudson Lexus responded

We're glad to hear that our team at Jim Hudson Lexus of Columbia could accommodate you despite the traffic delay. Thanks for sharing your positive experience!

June 07, 2024

Dealership Rating
Employee Rating

This dealer does great work on my car and I am satisfied when I leave. More

by b70dodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Jim Hudson Lexus responded

Here at Jim Hudson Lexus of Columbia, we are always thankful for positive feedback from our customers. Thank you, and we'll see you next time!

May 02, 2024

Dealership Rating
Employee Rating

Best attention to detail ever! ! Thank you soooo much Sam for caring! You are 5 Stars in my opinion. I will always ask for your representation. You really do care about the outcome More

by Tdurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hill

May 02, 2024

Jim Hudson Lexus responded

We're delighted to know that Sam provided you with such attentive service at Jim Hudson Lexus of Columbia. We appreciate your kind words and look forward to assisting you in the future!

April 30, 2024

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Jim Hudson Lexus continually provides exceptional, high-quality customer service from the sale and throughout the later maintenance service visits. I highly recommend this dealership. More

by RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Jim Hudson Lexus responded

We're so glad to know you've had consistently great experiences with us at Jim Hudson Lexus of Columbia. We appreciate your recommendation and look forward to continuing our high-quality service for all your future visits!

April 11, 2024

Dealership Rating
Employee Rating

Excellent and caring. As a 75 year old , he took time with me and revealed my anxiety. More

by Delores.c.monteith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Chupek

Apr 11, 2024

Jim Hudson Lexus responded

Reviews like this one make our day, Delores! Thanks from the Jim Hudson Lexus of Columbia team. We're always here to help!

December 30, 2023

Dealership Rating
Employee Rating

Jim Hudson Lexus is the place to go for several reasons. Everyone is professional and responsive. The dealership is clean and up to date in technology. Bought my second Lexus today and I could not be h More

by Ruth Padgett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Locklear, Erik Due, Terry Capers , Tristan was my finance guy and he was awesome!

Jan 02, 2024

Jim Hudson Lexus responded

We sincerely appreciate your positive feedback regarding your exceptional dealership experience.

October 05, 2023

Dealership Rating
Employee Rating

Professional and friendly. Great service. They have customer service nailed down. Will go back if I need them again. More

by Mustangbass1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

Jim Hudson Lexus responded

Your positive review is much appreciated. If you have any further needs down the line, please feel free to let us know!

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