Sam Mercado
Sam Mercado at Jim Hudson Lexus

Sam Mercado | Page 7

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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5.0
187 Reviews
5.0

187 Reviews

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187 Reviews of Sam Mercado

February 20, 2022

Dealership Rating
Employee Rating

Excellent service, clean facility. Sam Mercado is the best service representative. 5 star! Always efficient and helpful. Love my Lexus. More

by Sonia Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2022

Jim Hudson Lexus responded

Sonia, thank you for taking the time to review us! We appreciate your service and are happy to hear that Sam delivered such a successful service experience. Drive safely, and we hope to see you back again at Jim Hudson Lexus of Columbia!

Feb 20, 2022

Sonia Bell responded

Sam Mercado is the best service representative! 5 star!

Feb 21, 2022

Sonia Bell responded

Thank you. Sam Mercado is awesome!

January 26, 2022

Dealership Rating
Employee Rating

Excellent experience with Mr. Mercado. Very professional and goes above and beyond for totally assisting customers. More

by Custisquintin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2022

Jim Hudson Lexus responded

We strive to go above and beyond for every client, and we're so glad that's clear. Thank you for the excellent review and for doing business here at Jim Hudson Lexus of Columbia!

December 18, 2021

Dealership Rating
Employee Rating

Sam Mercado was very efficient, knowledgeable, and very nice. He diagnosed the problem quickly and accurately and checked with me several times while I waited for the repair. More

by Hollis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Chupek

Dec 20, 2021

Jim Hudson Lexus responded

Thank you for taking the time to review us, Hollis! We appreciate your business and are happy to hear that Sam and the Jim Hudson Lexus of Columbia team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

December 03, 2021

Dealership Rating
Employee Rating

Great service and service providers. Also clean loaner car. Excellent feedback once service completed. Very professional. More

by Beaanddave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Jim Hudson Lexus responded

Thank you for the great review! We appreciate your business and we hope to work with you again here at Jim Hudson Lexus of Columbia. Safe travels!

October 19, 2021

Dealership Rating
Employee Rating

I enjoy going to Jim Hudson Lexus theomake you feel welcome and are very helpful . More

by Mcknight
Customer Service
Price
Recommend Dealer
Yes
Oct 19, 2021

Jim Hudson Lexus responded

Thank you for the great review! We appreciate the support and hope to work with you again at Jim Hudson Lexus of Columbia. Safe travels!

October 09, 2021

Dealership Rating
Employee Rating

The personnel was very friendly and courteous. I went to get a better and thought that I also needed a new battery connector. After checking it out I only needed the battery. I was not taken advantage of More

by Howbennett
Recommend Dealer
Yes
Oct 11, 2021

Jim Hudson Lexus responded

We are thrilled that the honesty and dedication of our team were clear to see! Thank you for coming to Jim Hudson Lexus of Columbia and for taking the time to share your feedback. Drive safely and we hope to work with you in the future!

October 01, 2021

Dealership Rating
Employee Rating

Great service, always a pleasure working with Samuel. Attention to detail, fast and thorough. My number one dealer. More

by Jorge Figueroa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Smith

Oct 01, 2021

Jim Hudson Lexus responded

Jorge, thank you for the great review! We appreciate your business and are happy to hear that Samuel delivered such a successful experience. Drive safely, and we hope to see you back at Jim Hudson Lexus of Columbia!

August 19, 2021

Dealership Rating
Employee Rating

Melvin is the best!! Makes it easy and pleasant experience. Always helpful and prepared. Clean and friendly atmosphere no matter how busy they are . No complaints More

by Mbgwinn56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston

Aug 19, 2021

Jim Hudson Lexus responded

We are thrilled that you continue to choose Jim Hudson Lexus of Columbia for your service needs! Thank you for sharing your kind feedback about Melvin and the team, it is gratifying to know that you are always so well taken care of. See you next time!

July 17, 2021

Dealership Rating
Employee Rating

My car buying experience at Jim Hudson Lexus and with Christian Jackson was "hands-down" the best I've ever experienced. He made me feel comfortable and I felt I'd known him for more than the couple of h More

by Kjackson1219
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Jackson

Jul 19, 2021

Jim Hudson Lexus responded

Thanks for the positive feedback! Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give Christian your kudos for a job well done. We are glad he could send you home in a Lexus that is right for you. - Jim Hudson Lexus of Columbia

Jul 19, 2021

Kjackson1219 responded

Thank you Mr. Hudson for your response. This is definitely a first in the car-buying business, that the boss replies. I'd also like to mention Mr. Mercado and the great job he did processing my paperwork. Kept me laughing the entire time. Another great employee.

Jul 19, 2021

Kjackson1219 responded

Thank you Mr. Hudson for your response. This is definitely a first in the car-buying business, yhat the boss replies. I'd also like to mention Mr. Mercado and the great job he did processing my paperwork. Kept me laughing the entire time. Another great employee.

June 16, 2021

Dealership Rating
Employee Rating

This Lexus dealership is well organized, great employees, and welcomes customers. Sam went oUt of his way to make sure I was comfortable comfortable with the process since this was my first service visit More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2021

Jim Hudson Lexus responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received with Sam. All of us at Jim Hudson Lexus of Columbia appreciate your support and hope to see you next time. Take care!

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