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Sam Mercado

Overview Reviews (216) Inventory (547)

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Sam Mercado

Sam Mercado | Page 12

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.6

216 Reviews

Overview Reviews (216) Inventory (547)

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English

4.6

216 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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216 Reviews of Sam Mercado

February 03, 2022

Dealership Rating

Employee Rating

Scheduling was easy when I arrived at my schedule time I was attended to promptly by my service provider he explained everything to me, what to expect and the cost my service would be done within a couple h was attended to promptly by my service provider he explained everything to me, what to expect and the cost my service would be done within a couple hours and that’s exactly what happened very professional I was very pleased. More

by Rick

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 03, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Rick, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

February 03, 2022

Dealership Rating

Employee Rating

Love the way everything is place. Check in then service person. Wait time is doable. Finally the car wash. Over all outstanding service. person. Wait time is doable. Finally the car wash. Over all outstanding service. More

by GOTAY2016

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 03, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

Feb 03, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you very much!!!

Feb 03, 2022 -

GOTAY2016 responded

Outstanding place

February 01, 2022

Dealership Rating

Employee Rating

Excellent service and treats the customers with respect and the workers are responsible, are really kind. and the workers are responsible, are really kind. More

by ADI1996G

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 01, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

January 31, 2022

Dealership Rating

Employee Rating

The service very good. My car was repairs the same day I dropped it off. dropped it off. More

by EGGHEAD0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew Gonsalves

Feb 01, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

January 31, 2022

Dealership Rating

Employee Rating

Brought vehicle in for transmission repair. They told me I need a sensor. $1500. Paid for the repair only for it to read the same as before. Transmission overheated after I picked it up. Now transmission ha I need a sensor. $1500. Paid for the repair only for it to read the same as before. Transmission overheated after I picked it up. Now transmission has a loud clunky sound, and has no reverse gear and no second gear. Totally shot. I now need a new transmission that won’t be covered by warranty, in addition to the $1500 part I was sold, but totally did not need. Worst service I have ever received in my life. Cannot stress enough my dissatisfaction. Technician is incompetent. Cannot believe that in this day I cannot trust the service department that I bought the truck from. I would have been better off going to an independent transmission service center. More

by Monstacon

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Jan 31, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Please call our service manager Shawn at 954-247-5286

Feb 10, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Sorry to hear this! I just spoke with Shawn and left you a message. We want to help, please call us back!

Feb 09, 2022 -

Monstacon responded

I have tried to contact the service manager several times regarding this issue. I get no call back. Please call me 954 790-2469 so we can resolve the issue

January 30, 2022

Dealership Rating

Employee Rating

Best service ever resolved my issue in no time, they were prompt and the customer service was great. prompt and the customer service was great. More

by VPAPPLIANCEREPAIR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Edward Mendez, Matthew Gonsalves , Stephen Christie, Kuwayne Clarke, David Hirsch, Priscilla Macias, Chris Potter

Jan 31, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

January 30, 2022

Dealership Rating

Employee Rating

What great service quickly and perfect on my Chevrolet Camaro thanks guys for the service Camaro thanks guys for the service More

by martinowskii

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Biskup, Edward Mendez, Matthew Gonsalves , Stephen Christie, Kuwayne Clarke, David Hirsch, Priscilla Macias, Chris Potter

Jan 31, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

January 30, 2022

Dealership Rating

Employee Rating

I have shopped at this dealership for the last 20 years and have nothing but great relationships. 5 trucks bought. and have nothing but great relationships. 5 trucks bought. More

by KSSERVICES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mariusz "MD" Danczuk, Shawn Biskup, Edward Mendez, Matthew Gonsalves , Stephen Christie, Kuwayne Clarke, David Hirsch, Priscilla Macias, Chris Potter

Jan 31, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We want to thank you for being such a good loyal 20 year customer customer to GM and to us! Thank you very much for always servicing and purchasing your Chevys with us ! We appreciate your business! We also wanted to thank you for always taking the time to fill out all the surveys that get sent to you! It means so much to us when we receive such positive comments about our staff and their experience, especially from a long time customer as yourself

January 28, 2022

Dealership Rating

Employee Rating

I always take my car to Lou Bachrodt. They treat me very well. They always to the highest quality work. They are extremely trustworthy. I am thrilled with the work they did on my car. well. They always to the highest quality work. They are extremely trustworthy. I am thrilled with the work they did on my car. More

by babsaponte

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 28, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of you r day to review us on DealerRater.

January 26, 2022

Dealership Rating

Employee Rating

Friendly service of my vehicle with a quick turnaround. No extra waiting around upon arrival. No extra waiting around upon arrival. More

by MICHAELCIACCIO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 27, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Michael, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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