Sam Rhee

I worked with this dealership over the course of September and October 2023 . It was my first time buying a car with internet assistance. I was looking to buy my third White Prius and wanted a Whit September and October 2023 . It was my first time buying a car with internet assistance. I was looking to buy my third White Prius and wanted a White Prius Prime with the mid trim package. I specified this with my local dealer and they informed me they could no longer “get me “ the car I wanted, I had to go online and look around myself and find it! Eventually I found Edmunds. I put in my specs and found the Vin number and a car was to come to Heritage. I will be living in Charleston SC when I return to the states in December. I now live in Burundi Africa. Communication is difficult. I laid out all of the nuances of communications and went back and forth with Sam Rhee?, Rasean, the manager, various Internet sales personnel who gave me full specifications quotes. I accepted the quote and agreed to buy the car. In late Ictober we were still trying to secure the approval of this mysterious Jared who had to approve how much I would need to pay and the delivery terms. On October 24, 2 days after I had spoken with the sales manager who confirmed the terms of the deal by telephone from one of many calls I placed from Africa, this Jared person I finally tracked down. He was more than confident I will say. He said he sold the car October 7. All this carried on to the point of asking for full payment for a car that wasn’t even there! And then what? I am supposed to just choose something else? Who does this? I have never heard of behavior like this. I have never tried to buy a car from afar. I don’t recommend trying this with these people. More

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Best car buying experience yet! Exceptional service and they treated me beyond fair. Tough to find a car around town lately but they made it happen. My many thanks to their General Exceptional service and they treated me beyond fair. Tough to find a car around town lately but they made it happen. My many thanks to their General Sales Manager for accommodating me and my crankiness. Thank you Dustin! Good Luck with the rest of the year! More

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Sam is a very kind and knowledgeable salesperson about hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah More

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Sam is well-informed about his product and has a nice demeanor in person, but he is disorganized and struggles with communication. Unless you are willing to make a drive to see him in person EVERY si demeanor in person, but he is disorganized and struggles with communication. Unless you are willing to make a drive to see him in person EVERY single time you need something or a follow up, then go with another dealer. You will never be able to a hold of him. Emails go unread and I was never once able to get him to return calls. Worst yet he messed up an order we placed and I had to find out about it from another associate and likely will have to wait all over again. Terribly disappointed and would not recommend. More

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This was the worst dealership experience ever. When I first met with Sam Rhee, he seemed like someone who wanted to help. However, after meeting him the second time, I felt rushed by him to sign a When I first met with Sam Rhee, he seemed like someone who wanted to help. However, after meeting him the second time, I felt rushed by him to sign an offer on a new allocated car. It seemed as if he wanted me to sign the offer quick and leave. The car was scheduled to be made a month later. I contacted Sam several times through email, text, and calls and he straight up ignored me. He never responded to any of my messages or answered any of my calls. He never contacted me when the car was finally made. This is someone who I would never recommend to any of my friends or family. DO NOT do business with him. He may ignore you and never respond to any of your messages even after signing an offer letter on a car being made. More

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Top notch Toyota hybrid expert. Very smart and able to convey useful information to experienced and novice car buyers. Sam has teaching experience and it shows to everyone’s benefit. Anyone interested i convey useful information to experienced and novice car buyers. Sam has teaching experience and it shows to everyone’s benefit. Anyone interested in buying a Toyota hybrid needs to meet Sam. My experience was that we began as customer and salesman, and ended up being friends. 👍🏻 More

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Best dealer in my area. I had contacted/ visited several Toyota dealer in my town. Most of the dealer just reply with inventory that had that time in their dealer. Catonsville specially ‘SAM -representative Toyota dealer in my town. Most of the dealer just reply with inventory that had that time in their dealer. Catonsville specially ‘SAM -representative ’ send me an email with details. We had several conversation that time, i did negotiation for price he reply me back to back on time with the answer of my queries. I really appreciate for his support and valuable time. I strongly suggest you to visit this store. Specially SAM. ❣️ Note: sorry to say that I had little bad experience with financial department because he was rude. More

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I had a great experience purchasing my 2020 TRD Pro 4Runner! All the Heritage staff that helped were very attentive and polite. They took the time to explain to me all of the electronics and an overvie 4Runner! All the Heritage staff that helped were very attentive and polite. They took the time to explain to me all of the electronics and an overview of the 4wd system. I am Very satisfied with price and the dealership made the process easy. Clear communication and final price was exactly as negotiated. This would be my 4th car purchase and by far one that I didnt feel frustrated. Highly recommend! More

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I had a wonderful experience from start to finish at Heritage Toyota Catonsville. Everyone was knowledgeable and friendly. They explained all aspects of not only the process itself but the car. David Da Heritage Toyota Catonsville. Everyone was knowledgeable and friendly. They explained all aspects of not only the process itself but the car. David Day was phenomenal!! He was personable and extremely helpful during every part the process. I highly recommend their service and had a thorough but quick process. Best experience I ever had buying a car. And on top of it my RAV 4 hybrid is breathtaking!! But your car from David! More

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2 Siennas in less than 18 months Bought a fully-loaded Sienna from Sam in 12/17! Great experience! Then was rear-ended by a garbage truck in 3/19! Minivan was totaled but I was fin Bought a fully-loaded Sienna from Sam in 12/17! Great experience! Then was rear-ended by a garbage truck in 3/19! Minivan was totaled but I was fine! Happy to go back to get my replacement Sienna (which I think drives even better than my previous one) from Sam! Thanks for making it easy! We love our Sienna and you made the process easy and enjoyable! More

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