Samantha Gil

Jose Pepe was wonderful. Very friendly and helpful. Rest of staff were also friendly. Would recommend. Very friendly and helpful. Rest of staff were also friendly. Would recommend. More

by MARIE.M8620 Verified Customer Verified Customer

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I had an amazing car-buying experience at Acura of Pembroke Pines! James Chalmers was professional, knowledgeable, and made the entire process smooth and stress-free. Samantha Gil in Finance was also Pembroke Pines! James Chalmers was professional, knowledgeable, and made the entire process smooth and stress-free. Samantha Gil in Finance was also wonderful—she was patient, thorough, and made sure I understood everything. I absolutely love my 2026 Acura ADX and truly appreciate the excellent customer service from both James and Samantha. I highly recommend Acura of Pembroke Pines! ⭐️⭐️⭐️⭐️⭐️ More

by KLTHOMPKINS Verified Customer Verified Customer

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After driving nine hours to purchase a vehicle, and receiving plenty of communication before the sale but virtually none afterward, I am extremely disappointed. This was the worst car-buying experience receiving plenty of communication before the sale but virtually none afterward, I am extremely disappointed. This was the worst car-buying experience I have ever had, and I will never purchase from this dealership again. The entire transaction felt rushed and unprofessional. The finance representative expected me to sign legally binding documents without giving me adequate time to read them or ask questions. Both the salesperson and finance representative appeared irritated because I wanted to review everything before signing. They were also upset when I requested the warranty and vehicle-inspection records, claiming I was the first customer ever to ask for such documentation. I specifically requested information regarding the tires, tire rotation, oil changes, and alignment. Because it was late and other departments were supposedly closed, I was promised that all information provided was accurate, and all documentation would be emailed to me the following day. That did not happen. I was also given inaccurate information about the tires and other vehicle features. I was promised that the routes would be replaced with me tires in the event that the information provided on the tires was incorrect. The finance representative contacted someone identified as a manager, who claimed that the tire tread readings were 9 and 8. I later discovered from three separate tire companies that this information was false. The oldest tire on the vehicle dates back to 2019 and had tread so low that it needed to be replaced. Another tire had a large gash, a third had extremely low tread, and only one tire was in somewhat acceptable condition. I was also misled about the vehicle’s alignment. In addition, the vehicle’s computer system still had food debris around the computer system after the dealership claimed the vehicle had been detailed, and the system now malfunctions. I also had to request missing items that should have already been inside the vehicle. When those items were replaced, the salesman made sarcastic remarks as though they were doing me a favor. Even more concerning, the previous owner’s personally identifiable information was left inside the vehicle. It has now been 30 days since I paid for the vehicle in full, and I still have not received a permanent license plate note am I able to speak with other than the receptionist. I was initially told that I would leave with the permanent plate, but I was later told no one was available to sign for it so it would be mailed overnight. My temporary tag has now expired, and my local DMV cannot issue the plate. I have contacted the dealership numerous times through multiple methods. When I finally spoke with the sales manager, he was rude, disrespectful, and unprofessional, and he hung up on me. I have repeatedly requested to speak with the general manager or owner, but no one has returned my calls. The lack of honesty, professionalism, accountability, and follow-up has been unacceptable—especially after I traveled nine hours and paid for the vehicle in full. Based on my experience, I cannot recommend this dealership. More

by jasmin_tolbert Verified Customer Verified Customer

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I leased my first car in 2016 and I will continue to do so. Everyone is friendly and knowledgeable. so. Everyone is friendly and knowledgeable. More

by rocio.chon Verified Customer Verified Customer

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Excelente atención , muy profesional, 100% satisfecha, dedico to el tiempo que necesitamos , fue muy paciente entrego todo su empeño lo por dejarnos satisfechas con la compra .lo buscaría nuevamente dedico to el tiempo que necesitamos , fue muy paciente entrego todo su empeño lo por dejarnos satisfechas con la compra .lo buscaría nuevamente More

by AYESSHA7022 Verified Customer Verified Customer

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