Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford

Samantha Hanlein

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
41 Reviews
4.9

41 Reviews

Write a Review

41 Reviews of Samantha Hanlein

May 22, 2025

Dealership Rating
Employee Rating

From the moment I called to the minute I picked up the car the Samantha and the tech were extremely professional and took the time to explain everything to me. Was a very seamless process to get everythin More

by thecolons1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafael Ospina

May 10, 2025

Dealership Rating
Employee Rating

Summit's Salerno Duane Ford Service Department is friendly and efficient. After striking out with another Ford dealership on a longstanding issue, Salerno Duane in Summit fixed it! They're very accom More

by GARY@SAGENDORF.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2025

Dealership Rating
Employee Rating

Got my Bronco’s oil changed and tire rotation. Service was fast and everyone was so nice More

by KSCIALABBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 25, 2025

Dealership Rating
Employee Rating

easy and quick. This service dept goes above and beyond each visit. I didn't buy my truck at Salerno, only because I found it elsewhere. But I will continue to use t More

by Mikea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2025

Dealership Rating
Employee Rating

The best service team and experience in the business! !! Always a pleasure dealing with Heather and team. More

by lou.kruk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2025

Dealership Rating
Employee Rating

Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! More

by SGBIRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 30, 2024

Dealership Rating
Employee Rating

The service was efficient and quick and the service advisors were friendly and knowledgeable. Very easy and pleasant experience. More

by jgsummit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 06, 2024

Dealership Rating
Employee Rating

The team was extremely nice - They even went as far as filing a manufacturers rebate for all the new tires they installed for me. Highly recommended. More

by ken.hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 04, 2024

Dealership Rating
Employee Rating

The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

Dealership Rating
Employee Rating

Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

1
...

Dealership Inventory (165 Vehicles)

used 2024 Ram 2500 car, priced at $69,235
2024 Ram 2500
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
new 2025 Ford Maverick car, priced at $29,905
2025 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive
used 2022 Ford Explorer car, priced at $34,000
2022 Ford Explorer
used
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco car, priced at $58,175
2025 Ford Bronco
new
Eruption Green Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford F-150 Lightning car, priced at $74,450
2025 Ford F-150 Lightning
new
Carbonized Gray Metallic exterior
Automatic
All-wheel Drive
used 2022 Ram 1500 car, priced at $42,200
2022 Ram 1500
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive