Samantha Laurencelle | Page 12

William was very warm and friendly. He was efficient and the service was expedient. I arrived a bit early and they were able to take it immediately. The car was ready prior to the estim He was efficient and the service was expedient. I arrived a bit early and they were able to take it immediately. The car was ready prior to the estimated time. Only good things to say about Handy Toyota! More

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William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to St. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More

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Amazing service. Samantha and Mason were incredible throughout the whole process. Very friendly and helpful! Samantha and Mason were incredible throughout the whole process. Very friendly and helpful! More

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Great experience except Handy’s selling cell phone number and all the spam calls since buying truck. and all the spam calls since buying truck. More

by chris.lawlor Verified Customer Verified Customer

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I was fortunate to work with Samantha, Kyle and Eric. They were available to answer any questions that came up. They were also very accomodating. They were available to answer any questions that came up. They were also very accomodating. More

by Jessie D Verified Customer Verified Customer

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I've bought two used vehicles from Handy and both experiences were excellent. I just traded in a used car for a new one and Samantha and Dennis had us out the door in our new vehicle the same day. experiences were excellent. I just traded in a used car for a new one and Samantha and Dennis had us out the door in our new vehicle the same day. More

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First time at Handy Toyota for service. Darren was very nice and answered any questions I had. Later when I got home I noticed grease or dirt in my car, assuming someone’s hand when the Darren was very nice and answered any questions I had. Later when I got home I noticed grease or dirt in my car, assuming someone’s hand when they put my inspection sticker on. I called Darren a few days later and again, he was great. I told him I was going to try to clean it. He said if it didn’t come out to go see him and he would take care of it. He even offered to have them clean it if I wanted. GREAT CUSTOMER SERVICE DARREN! More

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Had a great interaction with the Handy Toyota team. They were very responsive to my questions and willing to work through the process. We missed some incentives on the PHEV from the state of Vermont They were very responsive to my questions and willing to work through the process. We missed some incentives on the PHEV from the state of Vermont that would have been very helpful to know of during the process, such as the Vermont State credit as well as the 10 year replace your ride incentive that could have been done during the time of the lease. I would come back again in the future anyway. Thanks! More

by jpasquence Verified Customer Verified Customer

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Got in early got out early, quick and easy, friendly, was good place to do business good place to do business More

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Easy dealing with everyone involved, very happy with the transaction. Loving the newer car already! transaction. Loving the newer car already! More

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