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Samantha Masuguchi
Samantha Masuguchi at Gosch Ford Temecula

Samantha Masuguchi | Page 32

Service Advisor

Gosch Ford Temecula

26895 Ynez Road
Temecula, CA 92591

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5.0
449 Reviews
5.0

449 Reviews

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449 Reviews of Samantha Masuguchi

May 30, 2022

Dealership Rating
Employee Rating

Great customer service and very friendly staff. Always a good value for the money. I have been having my vehicles services here for over 5 yrs. and do not plan to change. More

by Khdrake3280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Gosch Ford Temecula responded

It's great to hear that Samantha was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Temecula! Jason Noble General Manager

May 20, 2022

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Employee Rating

Service was done in an extremely timely manner to accommodate my schedule! They even identified a recall and repaired that while the vehicle was in for other mechanical issues. More

by brian_mcnamara_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Vecchi, Joseph Britton

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May 23, 2022

Gosch Ford Temecula responded

Thank you, Brian! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

May 16, 2022

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Employee Rating

Leaving on vacation and check engine light came on. Samantha got it taken care of and after a short delay left for vacation same day More

by lorieallor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 16, 2022

Gosch Ford Temecula responded

Thank you for choosing Gosch Ford Temecula. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jason Noble General Manager

May 12, 2022

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Employee Rating

My service advisor Samantha Masuguchi did a great job. Her communication was excellent and was a reliable help to get our Explorer fixed.She is the best person I’ve dealt with at this dealership More

by Gdtframing
Customer Service
Friendliness
Recommend Dealer
Yes
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May 13, 2022

Gosch Ford Temecula responded

Thank you for the kind words for Samantha in our service department! We look forward to sharing your compliments with her and don't hesitate to let us know if we can be of further assistance. Jason Noble General Manager

May 05, 2022

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Employee Rating

Connie has over the top knowledge, extremely friendly, no pressure and created an atmosphere that provided the best car buying experience I have ever had! More

by Bob Livingston
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Noble, Connie Jolicoeur , Bill Coats

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May 05, 2022

Gosch Ford Temecula responded

Thank you, Bob, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Gosch Ford Temecula are glad to have you as a customer. Jason Noble General Manager

April 23, 2022

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Employee Rating

Samantha Masuguchi specifically has been very helpful and kind to me during the process of services I have needed for my Ford Focus. Give her a raise. More

by Laurenbodemer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 25, 2022

Gosch Ford Temecula responded

Thank you for the kind words for Samantha and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jason Noble General Manager

April 19, 2022

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Employee Rating

As always. Amazing customer service. I appreciate how well they take care of teachers! Thank you!!! More

by Luvmykyyds1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Foster, Kenn Olson, Chris Vecchi, Raymond Quintero , Nick Adkison, Edwards Jones, Brisa Quintero, Trevor Schultz, Nick Wigchert

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Apr 20, 2022

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

April 17, 2022

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Employee Rating

Samantha is efficient, knowledgeable, and a great communicator. If feel like I have someone looking out for my, and my car's, best interest. Thank you Samantha! More

by Debbie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Apr 18, 2022

Gosch Ford Temecula responded

Thank you for taking the time to share your feedback with us, Debbie. We work hard to make sure our guests have an exceptional experience. We will share your comments with Samantha and our team, and we look forward to working with you again. Jason Noble General Manager

April 16, 2022

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Employee Rating

Terry McDowell was fantasticand helpful. Everyone was friendly and helpful. Fast buying experience. Great team More

by Bmussro
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry McDowell

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Apr 18, 2022

Gosch Ford Temecula responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Terry and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Noble General Manager

April 08, 2022

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Employee Rating

The service that I experienced at Gosch Ford was excellent from beginning to end. I was beyond appreciative that they offer teachers a free oil change and a loaner car for the day. Everyone I encoun More

by tcubbedge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 11, 2022

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

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