Samuel Desroches
Samuel Desroches at Herb Chambers BMW of Boston

Samuel Desroches | Page 2

Business Manager

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

4.8
64 Reviews
4.8

64 Reviews

Write a Review

64 Reviews of Samuel Desroches

June 16, 2022

Dealership Rating
Employee Rating

Unfair and misleading business practices-- Dealer non responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no in More

by gmkiwi1
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa Steffy, Mohammed Omar

Jun 22, 2022

Herb Chambers BMW of Boston responded

We regret your experience wasn't up to our usual standards and appreciate you bringing this to our attention. We want to resolve this for you and improve the situation. Please reach out when you have time to discuss this with us. Thank you. Melissa Steffy - General Manager - msteffy@herbchambers.com

November 08, 2021

Dealership Rating
Employee Rating

Preston, the sales associate was very courteous, friendly and professional. He made me feel comfortable, and he was very knowledgeable about his work. I wouldn’t mind referring him to family and friends. More

by sdelores61
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Preston Spitz

Nov 08, 2021

Herb Chambers BMW of Boston responded

Thank you for sharing your 5-stars! Preston and our crew appreciate your business! See you next time at Herb Chambers BMW of Boston!

April 01, 2021

Dealership Rating

David Lopez was an excellent sales person, I never felt pressured or like I was being taken advantage of. Thank you for a great first Mini experience! More

by REBECCA.BLACKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Katie George , David Lopez

Apr 16, 2021

Herb Chambers BMW of Boston responded

REBECCA.BLACKER - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with David, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Herb Chambers BMW of Boston team

March 31, 2021

Dealership Rating

I really had good experience. Thank you Guys. I love My M850. I will definitely come back for my future cars. Keep up the great job. More

by CEM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Preston Spitz, Giovanni Tosti

Apr 16, 2021

Herb Chambers BMW of Boston responded

CEM1 - Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We're absolutely thrilled you love your new M850. We value your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

March 17, 2021

Dealership Rating

Nick Lagas was fantastic from start to finish. Test drive the car and took delivery in one week!! No pressure and was very pleasant to work with. More

by PETESULLIVAN1
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Nick Lagas , Giovanni Tosti

Apr 08, 2021

Herb Chambers BMW of Boston responded

PETESULLIVAN1 - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Nick was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers BMW of Boston team

March 17, 2021

Dealership Rating

This is my third car from Herb Chambers and the second Mini purchased from them. Even after warranty, Herb Chambers services both cars. Easy to do business with in the sales side, and it’s the post sa More

by KFEDELE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Ravin, Matt Appleton

Apr 08, 2021

Herb Chambers BMW of Boston responded

KFEDELE0 - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Mark and Matt have been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers BMW of Boston team

March 10, 2021

Dealership Rating

Nick Lagas was Very friendly and helpful . Great service. I will recommend to family and friends. Keep up the great work. Thank you for your help. More

by ALBASHABA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick Lagas, Katie George

Mar 30, 2021

Herb Chambers BMW of Boston responded

ALBASHABA - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Nickis a valued member of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers BMW of Boston team

March 03, 2021

Dealership Rating

The costumer service and product are both outstanding. This was my first experience with Herb Chambers am I was very impressed by the professionalism of the salesperson and all other experts. More

by JULIE.WOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Giovanni Tosti, Samuel Tutton

Mar 18, 2021

Herb Chambers BMW of Boston responded

JULIE.WOOD - Thank you for taking time out of your day to write this review. We appreciate the kind words and are excited to have you as part of the BMW of Boston family! We're so happy to know that our team took such good care of you! Please let us know if there is anything else we can help with! - Herb Chambers BMW of Boston team

March 03, 2021

Dealership Rating

Both Sales and Service teams made this a Great experience. Very happy with my trade in value as well. Thanks for every thing to your team. More

by JPAGES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ahmed Jabrane, Higor Teixeira , Giovanni Tosti

Mar 18, 2021

Herb Chambers BMW of Boston responded

JPAGES - Congratulations on your purchase! We're thrilled to hear that your experience was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Herb Chambers BMW of Boston team

January 12, 2021

Dealership Rating

Great experience from A-Z. Custom built cars aren’t this easy to build and drive off with. They did a great job getting the approval as well More

by VIKZ718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Katie George , Preston Spitz

Jan 25, 2021

Herb Chambers BMW of Boston responded

VIKZ718 - Thank you so much for your feedback on your recent experience with our team. We take pride in providing exceptional customer service and we're so happy we were able to do exactly that. Thank you for your comments and enjoy your new car! - Herb Chambers BMW of Boston team

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