Sandy Leamon | Page 2

Capital Toyota, Inc. responded

Thank you for being a loyal customer of Capital Toyota for over a decade! We truly appreciate your continued trust in us. It's wonderful to hear that our team has consistently provided you with courteous and competent service throughout these years. We strive to make your experience a pleasure, and we're here to assist you whenever you need us. Your satisfaction is our top priority, and we look forward to many more years of serving you. Thank you for your kind words and for being a part of the Capital Toyota family!

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that Richard provided you with friendly service and even remembered you from your previous visit to Capital Toyota. Building personal connections with our customers is something we greatly value. We're pleased to know that you found our waiting room comfortable and enjoyed the great coffee while waiting for your car. Your comfort and satisfaction during your visit are important to us. It's fantastic to hear that your car is running smoothly, thanks to our dedicated mechanics. We take pride in ensuring that your vehicle receives top-notch care. If you ever need further assistance or have any questions in the future, please do not hesitate to reach out. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you for sharing your positive feedback with us! We're thrilled to hear that you've had a positive experience with our courteous and professional staff. We're also glad that our Service Department has provided efficient work without any issues, and that you find our charges fair based on industry standards. Customer satisfaction is important to us, and we're delighted that we could meet your expectations. If you have any more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Capital Toyota. We value your support and look forward to providing you with excellent service in the future.

Capital Toyota, Inc. responded

Thank you for your kind words and for sharing your consistently positive experience with our service at Capital Toyota! We're absolutely thrilled to hear that you've consistently received excellent service and have had great experiences every time you've had your vehicle serviced. Customer satisfaction is our top priority, and we're honored to have earned your trust and positive feedback. If you ever have more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Capital Toyota for your vehicle service needs. Your continued support means a lot to us, and we're excited to continue providing you with top-notch service.

Capital Toyota, Inc. responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great service experience with us. At Capital Toyota, providing excellent service and a friendly atmosphere is what we aim for, and we're thrilled that we could meet your expectations. We understand the importance of efficient service, and we're glad to know that your work was done quickly. We truly appreciate your kind words and your decision to return for another service. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We look forward to serving you again and providing the same level of excellence on your future visits!

Capital Toyota, Inc. responded

Thank you for your outstanding 5-star review! We appreciate your kind words and your continued trust in Capital Toyota for over 10 years. Providing top-notch service is our priority, and we're thrilled to know that we've consistently met your expectations. We take great pride in offering prompt, courteous, and professional service to our valued customers. Your satisfaction is of utmost importance to us, and we're delighted to hear that our team has been attentive to your needs throughout the years. Thank you for recommending us to others. We truly appreciate your support and look forward to continuing to serve you with the same level of excellence for many more years to come. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Capital Toyota as your trusted service provider.

Capital Toyota, Inc. responded

Thank you for your kind words and positive review of Capital Toyota! We greatly appreciate your feedback and are thrilled to hear about your exceptional experience with our dealership. We take great pride in offering a wide selection of vehicles to meet our customers' needs, and we're glad to hear that our selection met your expectations. Our sales team strives to provide excellent customer service, and we're thrilled to know that they delivered a great experience for you. We will pass along your compliments to Patrick Shadrick for his outstanding service. Additionally, we're delighted that you found our finance department to be outstanding. We understand that financing plays a crucial role in the car-buying process, and we're committed to ensuring a smooth and efficient experience for our customers. Lastly, we're pleased to hear that our service department provided exceptional service to you. Maintaining the reliability and performance of your vehicle is important to us, and our service team works diligently to meet our customers' needs. Thank you once again for your positive feedback. We truly value your business, and we're here to assist you with any future automotive needs you may have.

Capital Toyota, Inc. responded

Thank you for your wonderful feedback and for choosing Capital Toyota for your automotive needs. We are thrilled to hear that you had a great experience with our staff and consider our dealership to be exceptional in every aspect. Congratulations on your new 4Runner purchase! We are delighted that you are satisfied with your decision, and we appreciate your trust in us. Our team works hard to ensure that our customers have a seamless and enjoyable buying process, and we are glad that we were able to meet your expectations. It is also fantastic to hear that you have never encountered any issues. We strive to provide reliable vehicles and outstanding customer service, and we are thrilled that we have delivered on our promises. Your satisfaction and peace of mind are very important to us. Thank you again for your positive review. If there is anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your continued support and look forward to serving you in the future.

Capital Toyota, Inc. responded

We would like to express our sincere gratitude for taking the time to speak with our Service Manager, Marty, regaurding your recent visit to Capital Toyota. We greatly value your feedback and appreciate your willingness to share your experience with us. First and foremost, we apologize for any disappointment or frustration you may have encountered during your interaction with Richard. It is our utmost priority to provide exceptional customer service, and we deeply regret if we fell short of your expectations. Your concerns have been duly noted, and we assure you that we will take appropriate measures to address this matter. We understand your dissatisfaction with Richard's approach, and we apologize for any lack of care or genuineness you perceived during your conversation. We want to assure you that your satisfaction as a paying customer is of the utmost importance to us. We believe in fostering a warm and welcoming environment where every customer feels valued, and we regret any instances where we may have missed the mark. On a positive note, we are glad to hear that the other members of our team, including the friendly and helpful parts department team member in the parts area, were able to provide you with the assistance you needed. We appreciate your acknowledgment of their efforts and will be sure to pass along your kind words to them. We understand your decision to work with a different service writer in the future, and we respect your choice. We strive to continuously improve our services and ensure that every customer receives the highest level of care and attention. Your feedback plays a vital role in this process, and we genuinely appreciate your willingness to give us another opportunity to serve you in the future. Once again, we apologize for any inconvenience caused by your recent experience with our service department. Should you have any further questions or concerns, please do not hesitate to reach out to Marty directly at 423-892-0661. We value your patronage and hope to regain your trust during your next visit to Capital Toyota. Thank you for your understanding, and we look forward to serving you better in the future.

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.