Santia Antrilli | Page 2

The service department's performance was extremely unsatisfactory from the outset concerning the diagnosis of the initial issue with the GMC 3500 LML Diesel. Initially, they claimed that the problem w unsatisfactory from the outset concerning the diagnosis of the initial issue with the GMC 3500 LML Diesel. Initially, they claimed that the problem was caused by the ECM; two weeks later, after spending $3,000, the issue recurred. Subsequently, they indicated that the air filter was at fault, incurring an additional $1,000, yet the problem persisted after a month. Eventually, they asserted that the CP4 high-pressure fuel pump had failed and dispersed metal fragments throughout the entire fuel system, proposing a repair cost of $14,000. Consequently, I chose to have my truck towed to On Top Diesel in Bellmawr, NJ. After a comprehensive assessment of the fuel system, they discovered that the fuel filter was loose, allowing air into the high-pressure fuel system. For those unfamiliar with the operation of such a system, it remains pressurized at all times, even when the engine is not running, which is essential for engine start-up. I truly believe that the issue all along was the fuel filter, and that the ECM and air filter had no relation to the starting problem I experienced. If I could substantiate my claim, we would be in court. I am seeking the reimbursement of my $4,000. I DO NOT RECOMMEND ELKINS FOR ANY AUTOMOTIVE REPAIR OR SERVICE!!!!!!! More

by jmack72002 Verified Customer Verified Customer

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The service department always does a great job helping me to maintain my vehicle. Santia was very nice, helpful, and professional. . to maintain my vehicle. Santia was very nice, helpful, and professional. . More

by wsundermann00 Verified Customer Verified Customer

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Great service as always. I have been taking my vehicles to Elkins for years and have never had an issue with theit service. I have been taking my vehicles to Elkins for years and have never had an issue with theit service. More

by customer Verified Customer Verified Customer

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The service was excellent and the car was done on time. I would have return in the future. I would have return in the future. More

by pauladler Verified Customer Verified Customer

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People were very nice and the place is clean and the work done was outstanding done was outstanding More

by p.denisi Verified Customer Verified Customer

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Best Dealership in New Jersey, from owners to sales, service, and parts Elkins Chevrolet is the best dealership I've ever delt with. service, and parts Elkins Chevrolet is the best dealership I've ever delt with. More

by pkb388 Verified Customer Verified Customer

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I used the My Chevrolet app to book my appointment it was quick and easy. Drop off was just as quick and easy. Of course there were others ahead of me but I was out a little over an hour. quick and easy. Drop off was just as quick and easy. Of course there were others ahead of me but I was out a little over an hour. More

by ndsantana75 Verified Customer Verified Customer

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Enjoyable experience from start to finish. Service department was great! Definitely would have my vehicle serviced there again. Service department was great! Definitely would have my vehicle serviced there again. More

by Chris.sassaman Verified Customer Verified Customer

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Very thorough and very reliable would come back to dealer and have serve done again and have serve done again More

by BRIANDESBRO Verified Customer Verified Customer

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I was not satisfied with my last experience very disappointed overall i will not be not returning disappointed overall i will not be not returning More

by snickibabi Verified Customer Verified Customer

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