Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
Start your review of Santiago Herman.
Santiago Herman
Santiago Herman at DePaula Chevrolet
Refer Me
not yet rated

Santiago Herman

Purchase & Leasing Consultant

DePaula Chevrolet

785 Central Ave
Albany, NY 12206

Contact Me
Call
Email

4 Reviews of Santiago Herman

March 06, 2021

Dealership Rating
Employee Rating

"My salesman did everything he could to make sure I got..."

- Mr.commerford Verified Customer

My salesman did everything he could to make sure I got the best deal, and make sure my car was perfect. While I had to wait a week for the car to be ready, it didn’t matter in the end, because DePaula made sure I was taken care of. Would definitely buy another car from them in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

February 21, 2021

Dealership Rating
Employee Rating

"From the minute myConversation began with the sales..."

- 1snowrider Verified Customer

From the minute my Conversation began with the sales team I knew the transaction was going to run smoothly. They were all very professional with.zero nonsense. If you are in the market for a Chevy - go see Randy and Santiago.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Cullan Hanna

January 27, 2021

Dealership Rating
Employee Rating

"im very happy about how the buying of my vehicle was..."

- markmmm47 Verified Customer

im very happy about how the buying of my vehicle was handeld every one was very helpfull and plesant very happy thanks mark thank you for everything

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Watson, Lauryn Kucskar

January 23, 2021

Dealership Rating

"I reached out to the dealership in October regarding a..."

- Robert Verified Customer

I reached out to the dealership in October regarding a truck that was on the lot. I expressed interest and tried to put down a deposit by giving Santiago Herman my card info over the phone. The dealership closed down for a week due to Covid cases. I touched base with Santiago during the week and he assured me that although he never processed my card that the truck was being held for me. Once the dealership opened back up I got a call from Santiago which I missed because I was with a client. When I called back a few hours later, Santiago informed me that the truck had been sold to someone else. After that I spoke with Gary Bristol who never apologized for the inconvenience but said they could have another truck ready for me by the end of November. The end of November came and went. Then I was promised it would be by the end of December. That also came and went. I finally picked up the truck in January 20th. Since this was a plow truck for my business, that meant we were down a truck for about 2 months. The delay was apparently due to the truck being at DeJana getting the mason dump installed. I understand some things are beyond the control of the dealership. However, it seems odd that they were so far off with their estimate of when the truck would be ready more than once. None of this would have been an issue if the first truck had been held for me as promised. The passenger side window makes a terrible grinding noise when going up, so I'll have to bring the truck back in at some point to get that fixed. They also never did a walkthrough or anything when we picked up the truck. My rapidly growing landscaping business will be in need of 1-2 trucks per year for the next few years. This experience has made me reconsider working with DePaula again in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
1
1 - 4 of 4 results

Dealership Inventory (221 Vehicles)

new 2020 Chevrolet Sonic car, priced at $17,250

2020 Chevrolet Sonic

$17,250

used 2019 Mitsubishi Outlander car, priced at $17,000

2019 Mitsubishi Outlander

$17,000

new 2020 Chevrolet Bolt EV car, priced at $27,250

2020 Chevrolet Bolt EV

$27,250

used 2018 Subaru Legacy car, priced at $20,000

2018 Subaru Legacy

$20,000

used 2019 Nissan Maxima car, priced at $27,000

2019 Nissan Maxima

$27,000

used 2018 Subaru Forester car, priced at $19,000

2018 Subaru Forester

$19,000