Scott Birtles | Page 26

I HAD AN APPOINTMENT FOR ROUTINE SERVICE TODAY. I WAS VERY QUICKLY ASSISTED BY VICTOR WHO TOOK GREAT CARE TO VERIFY ALL MY INFORMATION AND MADE SURE MY CAR WAS BROUGHT RIGHT IN.WHEN THE CAR WAS READY,MY VERY QUICKLY ASSISTED BY VICTOR WHO TOOK GREAT CARE TO VERIFY ALL MY INFORMATION AND MADE SURE MY CAR WAS BROUGHT RIGHT IN.WHEN THE CAR WAS READY,MY PAPERWORK WAS GIVEN TO ME BY TIM WHO HAS ALSO ALWAYS PROVIDED OUTSTANDING CUSTOMER SERVICE AS WELL IN THE PAST.WHILE IN THE WAITING AREA I WAS GREETED BY RAY GAGLIARDI WHO HAD PREVIOUSLY SOLD ME 3 OTHER CARS AND I ASKED HIM ABOUT END OF THE MODEL YEAR VEHICLES THAT MAY BE AVAILABLE. I HAD BEEN CONSIDERING BUYING A SPECIFIC MODEL AND COLOR.HE DID NOT HAVE ONE ON THE LOT BUT PROMISED ME HE WOULD CHECK THE OTHER HERB CHAMBERS LOTS TO SEE IF THEY HAD THIS PARTICULR CAR.HE HAD SALESMAN ANDREW BEAULIEU ASSIST ME WITH GETTING A PRICE FOR MY TRADE AS WELL AS FOR THE NEW CAR.A FEW HOURS LATER MR. GAGLIARDI CALLED ME TO SAY THAT HE HAD FOUND THE CAR THAT I WANTED AT THE SAME PRICE WE HAD DISCUSSED.THIS IS THE SAME WAY I HAVE BEEN TREATED EVERY TIME I HAVE BOUGHT OR SERVICED A CAR AT THIS DEALERSHIP.THEY CONSISTANTLY DESERVE A 5 STAR RATING FOR EXCELLENCE IN CUSTOMER CARE AND SERVICE!!I HAVE RECOMMENED THEM TO MANY RELATIVES AND FRIENDS WHO HAVE ALSO BEEN VERY HAPPY WITH THEIR EXPERIENCE. ITS JUST A GREAT PLACE TO DO BUSINESS. More

Report | Print

I love this dealership. I started driving my Honda CRV when I was 16, and just recently sold it after 10 years, and bought a BMW. Though BMW is known for it's quality of service, nothing compares to the when I was 16, and just recently sold it after 10 years, and bought a BMW. Though BMW is known for it's quality of service, nothing compares to the service I received every time I brought my Honda into Herb Chambers of Seekonk. They were always friendly, always timely, and were great about keeping me informed as to what they were doing, why they needed to do it, and what to expect in the future. I cannot wait until the warranty runs out on my BMW so that I can buy another Honda and drive an hour to get it serviced in Seekonk. More

Report | Print

I needed a replacement car for an old toyota corolla. chose Herb Chambers dealership because of previous excellent experiences with service department. In particular, Tim Islip in the service department chose Herb Chambers dealership because of previous excellent experiences with service department. In particular, Tim Islip in the service department has been great to work with. I have other cars and have dealt with Toyota and VW service departments and get frustrated with inconsistency and dishonesty. Tim and other service department employees at Herb Chambers always make sure I understand what is needed, and work with me to make sure my car is safe and well maintained. I never feel taken advantage of at Herb Chambers. Regarding Sales, I worked with Homero Lima. He was wonderful, patient and helpful as I went through the process of deciding which car to buy. I ended up with a new CRV and I love it. This was not an emergency purchase, but because Homero was willing to work with me in a low pressure way, I was able to relax and make an educated purchase and feel good about it. I was also impressed with Scott Birtles, the general manager, who recognized me by name and made me feel very comfortable. I will be a continued customer of this dealership, and will be back when my other CRV is ready for trade in...currently at 160,000 miles and running great!!! More

Report | Print

tom is a wonderful assest to the company, her always helps me no matter what i need...even if i need service he aleways prefaces it for me..if tom isnt there scott will always come out to see whats up.. helps me no matter what i need...even if i need service he aleways prefaces it for me..if tom isnt there scott will always come out to see whats up..service guys are phenomonal as well..pete and tim always help along with their staff More

Report | Print

the best!!! cannot say enough about the loyality of Tom..the appreciation of Scott , the patience of Peter and Tim in the service department with all the manufactured issues and recalls on the 2007 Hon Tom..the appreciation of Scott , the patience of Peter and Tim in the service department with all the manufactured issues and recalls on the 2007 Hon Da Accord..the service team went above and beyond More

Report | Print

The sales person was very knowledgeable and friendly. She spent extra time to explain the different options. Would recommed this dealership to family and friends. The GM and the financial officer were very h spent extra time to explain the different options. Would recommed this dealership to family and friends. The GM and the financial officer were very helpful explaining the benefits of each option that was available to purchase. More

Report | Print

Buying this car was easy and painless. I spent more on some coverage that perhaps I should have, but that is my fault.The finance guy did a good job of selling the warranties that I bought.I expect this c some coverage that perhaps I should have, but that is my fault.The finance guy did a good job of selling the warranties that I bought.I expect this car to last for ten years, so Honda made the most sense. It also had the best price measured against other car types and other Honda dealers. More

Report | Print

I would highly recommend Herb Chambers of Seekonk as a wonderful dealership to purchase a new or used car from. I dealt with them on the internet, via phone and in person and I was respected and treated l wonderful dealership to purchase a new or used car from. I dealt with them on the internet, via phone and in person and I was respected and treated like a human being with a brain. Being a female and shopping for a vehicle is difficult because people treat you as if you were stupid. Not the team at Herb Chambers of Seekonk they treat you like family. Theresa Phillips should be given the tops sales award you have because she cares not about making the sale but getting you what you need/want. She should be training other sales reps on how to sell vehicles. I would travel from Rindge, NH to Seekonk, MA to buy another vehicle because the way I was treated and the item I purchased was exactly as explained to me by Mike Falcon over the internet and phone, there were no hidden things. I would not hesitate to email, call or visit the dealership at anytime with any vehicle question knowing I would receive the best care. More

Report | Print

My car 2007 Honda Accord had serious engine problem. I took to HERB CHAMBER. I explain the situation to the Assistant Service Manager Tim Islip . He identified the problem, took prompt necessary steps to took to HERB CHAMBER. I explain the situation to the Assistant Service Manager Tim Islip . He identified the problem, took prompt necessary steps to solve the problem. He did a wonderful job and I am highly satisfied to his execellent service. I am sure he will make a remarkable contribution in this area with his sincere, honest and well talented personality. More

Report | Print

I dont even know where to begin...I purchased a used honda Pilot(07). There was an issue with the vehicle that I could not deal with. After a few months of trying to make it right for me, and believe m honda Pilot(07). There was an issue with the vehicle that I could not deal with. After a few months of trying to make it right for me, and believe me they did everything thing that they could to make me happy! To make a long story short they traded me out of it and put me into anther one at my conveineince! They bent over backward to make it the best and smoothest transition for me. I cant express enough how great the staff is at the Seekonk location. I checked all around me and ended up driving the distance for the customer service! It is the best dealership I have ever been to. As they were probably thinking, I can admit, I am not the easiest person to please. When I am spending my hard earned money I want to know that I am getting excellent quality and service. It was difficult for me to decide what make to purchase. Driving a volvo for the last 13 years it seems nothing is made as sturdy and dependable. I had to sacrifice on the luxery end when I purchased the Pilot, that was a little bit of a bummer. But overall I am VERY happy with my purchase. I would like to say thank you to Ray Gagliardi, Joe Vona, Victor Sousa, Paul Zitto, Scott Birtles, and last but not least Magad Aboudib. All of you guys are great! You all made my experience a lot easier for me. The day that I went to purchase the car, I just missed Herb himself. He was flying off in his helicopter. I would have loved to tell him in person what a fine crew of guys he has working there!! If you are looking to purchase a car GO to Herb Chambers Honda in Seekonk!!! J C More

Report | Print