Scott Brooks

Ashley and her team were awesome to work with! I was coming off a season of horrible dealership experiences with my previous vehicle, and Ashley and her team were a breath of fresh air! Even thoug I was coming off a season of horrible dealership experiences with my previous vehicle, and Ashley and her team were a breath of fresh air! Even though I did not purchase a BMW, I felt like I got the BMW experience. Everyone was attentive and so kind. Ashely was very responsive and helpful, and she made me feel cared for. It was more than just a purchase - it was what this car would mean for our family. Would absolutely recommend her and BMW of Fort Wayne when making your next car purchase! More

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Easiest and most pleasant car purchase experience of my life. Very professional, knowledgeable and great to deal with. Should I decide on purchasing another vehicle, will definitely go back. life. Very professional, knowledgeable and great to deal with. Should I decide on purchasing another vehicle, will definitely go back. More

by JMMJKM Verified Customer Verified Customer

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Great experience Great experience overall. Very thorough delivery, great follow up. Great experience overall. They did a very thorough job during the delivery experience, followed up multiple Very thorough delivery, great follow up. Great experience overall. They did a very thorough job during the delivery experience, followed up multiple times to make sure that everything was smooth. More

by BRJACKSON2 Verified Customer Verified Customer

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First and foremost, it has been a pleasure working with Mike Cramer for the last five years. Mike has been very knowledgeable and helpful during each one of our three BMW purchases. We have never felt any Mike Cramer for the last five years. Mike has been very knowledgeable and helpful during each one of our three BMW purchases. We have never felt any sales pressure. Mike has been very thorough in explaining all of the features of each vehicle we have purchased. We highly recommend Mike without hesitation, and we look forward to our next BMW purchase. He makes the entire buying experience beyond pleasurable. Kudos to Mike! More

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Everyone we have encountered at the dealership has been beyond professional, courteous and a joy with which to work. beyond professional, courteous and a joy with which to work. More

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You start with the people and then go onward with the facility. Every person that my wife and I deal with has left a good impression of their professionalism and their personability. We have purchased facility. Every person that my wife and I deal with has left a good impression of their professionalism and their personability. We have purchased three new vehicles since 2023. Each has been a great experience with superb BMW vehicles; an X3, M240i, and a Z4. We dealt with a great client advisor, Mike Cramer on each occasion. He knows his product well and by the time you have asked all your questions, you do to. No question is too trivial for Mike. He makes you feel like he is there for you no matter the time required. Pricing is always a time for trepidation, with Mike and general sales manager Scott Brooks that too flowed easily. The day of picking up the new vehicle was made easy also by Mike and the BMW genius Tyler. Again all the time that was needed for our learning experience was given without pushing us to move on. When service has been needed on our vehicles, we have an established relationship with service advisor Brian Dorsett. He is very knowledgeable, professional, and easy to talk and work with. The service and parts department have been very responsive and do quality work. The facility is top of the line and spotless. Great customer amenities, including a loaner vehicle if needed. We would recommend the BMW experience to anyone who is looking for a new or slightly used vehicle. Every employee who we have dealt with or have met, just in passing, go out of their way to make you feel welcome. More

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Our salesman Mike U, and the Finance guy we worked with, were top notch from the moment we stopped in. There was never any pressure, and for those of us that were not shopping for a car as far as we kne were top notch from the moment we stopped in. There was never any pressure, and for those of us that were not shopping for a car as far as we knew, that made it much easier to decide to buy a performance car. This was the 2nd car we've bought from Kelley dealership in 2 months. We researched both heavily and Kelley had the best deal in a 200 mile radius both times. Highly recommend! More

by BRYAN.KAPOCIUS Verified Customer Verified Customer

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Ashley was welcoming, patient, and incredibly knowledgeable. She took the time to answer all of our questions about the vehicles we test drove and the financing process with no sales pressure. On knowledgeable. She took the time to answer all of our questions about the vehicles we test drove and the financing process with no sales pressure. Once we made a decision on the vehicle we wanted, the process was smooth and extremely quick. Overall, Ashley and the dealership team provided exceptional customer service! More

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Everyone was very attentive and this was my first out of state purchase and they made it smooth. state purchase and they made it smooth. More

by MIKEDOTWINN Verified Customer Verified Customer

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Very professional, they take care of their customers and want to be helpful in the decision process. want to be helpful in the decision process. More

by BGRUBAUGH Verified Customer Verified Customer

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