"Great experience. Breath of fresh air. Felt like I was a..."
Great experience. Breath of fresh air. Felt like I was a part of the team and made an impact. Leadership team was phenomenal until the end. Overall great place.
Scott Coffman was very friendly and an extremely good salesman. we felt very comfortable going over the end result. Scott was very thorough, knowledgable and sincere. What a true asset to Heritage Toyota! Ferne and I will definitely have Scott handling our next Toyota purchase. We will be telling all of our friends and family. Thank you Scott for making our experience so memorable and easy.
I drove an hour to buy a car from this dealership -- passed up several other dealerships in the process and it was worth the drive! Denise and Ericka both did excellent jobs as well as the managers with the sale.
"Used car buying made easy!"
My son was looking to purchase his 1st vehicle on his own. Scott was very knowledgeable and helped him look at several options. He was fast, friendly and always available to answer any questions. He made the process quick & painless, especially for a new, young, 1st time buyer. I would totally recommend him to anyone!!! Thanks for being awesome Scott!!!
"Scott is amazing! "
- Lena R-Williams
I had to make a quick decision to find another vehicle after my previous car needed major repairs. Scott was excellent from start to finish. He has a very caring spirit and I have been felt so calm during the car buying experience.
We just purchased a used 2016 Toyota Prius from Heritage Toyota and couldn't be happier. Scott Coffman was our sales person and is the primary reason for this 5 star review. He made my wife and I feel very comfortable, went "above and beyond" and never pressured us to make a purchase. A couple of the ways he provided exceptional service was searching out information on service performed on a car and coordinating test drives for vehicles on the lots of different Heritage dealerships.
Scott answered every question, was a pleasure to deal with, and was very flexible.
"Happy to report positive experience at car dealership"
In the past, purchasing a car was often an ordeal. This time around, we dealt with Scott Coffman who was straightforward, conscientious, caring and extremely patient. Erika was also very accommodating in working out the finances even though the hour was late. Overall, when evaluating Scott and Erika at Owings Mills Heritage Toyota, we would definitely give each of them a 5 out of 5!In the past, purchasing a car was often an ordeal. This time around, we dealt with Scott Coffman who was straightforward, conscientious, caring and extremely patient. Erika was also very accommodating in working out the finances even though the hour was late. Overall, when evaluating Scott and Erika at Owings Mills Heritage Toyota, we would definitely give each of them a 5 out of 5!
"Above & beyond exceptional"
Scott Coffman was on point from day one! We got a call from him off an internet inquiry that we had made, and he took us through the process with ease. He asked all the right questions, found the vehicle I wanted (every little specific thing), got it in to let us test driver it & look over it and eventually purchase it. We got a beautiful 2018 Toyota Highlander XLE. The vehicle was prepped and ready for us to go once we pulled the trigger and he even has us set up for a few added extras that we decided to put on the vehicle after the fact. After the purchase was final he took time out of his evening to go over all the new feathers that I gained by purchasing a vehicle 6 years newer than my current one. What information he didn't know he researched & called me with the answers to them the very next day. He was kind, friendly, knowledgeable, and professional. I would highly recommend a vehicle purchase from Scott Coffman and Heritage Toyota.
"Great to work with"
Scott has been a real pleasure to work with. We had recently bought a car at the same location (it was totaled) and Scott took away the pain points we had the first purchase. He worked on getting us the best price, the right color and the right features. Anything he couldn't answer immediately, he was really good about getting the correct info and following up. My wife and I highly recommend visiting Scott for your vehicle search.
"Great Salesperson, Great Finance person, Great experience"
Scott was honest, if he didn't know something he would tell you and find the information later. We met him when we were looking for our car and had become tired of the process; filled with vehicles that wouldn't work for our budget or our family. He helped us find the perfect car for us at the right price. He was so trustworthy that we even asked him to watch our kids when we took the car for a test drive and didn't have a car seat for our 4 year old. We left the dealership feeling like we got a car for a great fair deal but we also had a friend that we will call again.