Scott Durham
Scott Durham at Harry Robinson Buick GMC

Scott Durham | Page 7

General Sales Manager

Harry Robinson Buick GMC

6000 South 36th Street
Fort Smith, AR 72908

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83 Reviews

My name is Scott Durham and I am the General Sales Manager here at Harry Robinson Buick GMC. I have been with HRBG since 2001 when I started as a Sales Consultant and earned the opportunity to be the Sales Manager in 2003. I enjoy spending time with my wife Renee and our four children Hope Ann, Brent, Kelsey, and Anna Grace. I also enjoy sports and playing cards. Before life was so busy I volunteered as a coach at Girls Inc. and officiated football as an Arkansas Athletic Association official. I love the automotive industry and helping customers find exactly what they are looking for. I would like to invite you to our Dealership so you can experience the right way to purchase your vehicles.

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83 Reviews

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83 Reviews of Scott Durham

March 13, 2017

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Thank you!!! Big thank you to Steve our sales associate, plus Scott and Mart for helping us trade our car over the weekend! We love the new SUV and could not be ha More

by amandac258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Hatwig, Mart Hurst

January 18, 2017

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Ford Escape Great service and great people! Good place of business and always smiles around the place. Enjoyed talking with the guys and getting to know the deale More

by tristenlong1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Creekmore , Steve Hatwig

January 04, 2017

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Best place to purchase a vehicle!!! I contacted Derek Creekmore just to weigh out my options , he assured me he could help me find a vehicle that would fit what we was in the market for More

by Bigshane
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Friendliness
Price
Recommend Dealer
Yes

December 01, 2016

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Bought a used Lacrosse Scott Durham traded in my cruze for a great price and Derek helped get me into a nice lacrosse. Alexis helped me get my on star set up along with the More

by Aaron Harris
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Creekmore , Alexis Durham

November 28, 2016

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Alexis Durham's helpfulness Alexis helped me set up my "my Buick app" for my Buick Encore! She took the time to show me how to work the app and everything! Great customer service More

by Hope Ann Durham
Customer Service
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Price
Recommend Dealer
Yes

Other Employees Tagged: Renee Durham , Alexis Durham

Nov 28, 2016

Harry Robinson Buick GMC responded

Thank you Hope Ann

October 05, 2016

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My experience at HR was outstanding. Alexis Durham and Jerry Corley were very professional. They treated me like I was the most important person at the dealership. Thanks to both of them. More

by !!Jamie13
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Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Corley, Alexis Durham

August 16, 2016

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Amazing experience! Harry Robinson has the BEST employees and customer service. They truly know how to make car buying a pleasureable and easy experience! Thank you so mu More

by CamiH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hesson, Skip Hill , Kyle Reese

Aug 18, 2016

Harry Robinson Buick GMC responded

Thanks so much for the awesome review. Enjoy your new car!

May 16, 2016

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Wonderful and easy! James helped me with my 3rd vehicle from harry Robinson, he was awesome! We got a 2015 GMC Acadia for an impeccable deal! The entire family enjoys hav More

by Kimplummer
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Durham, Mike Hesson

February 15, 2016

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Houston to Ft Smith I recently purchased a GMC from Harry's. My saleswoman is usually Jackie Black (Durham) but she was on maternity leave so she had Joey Thomas help me. More

by Shasta
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Thomas , Jackie Black

January 24, 2016

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Go Anywhere else I bought a truck for $14,500 cash and found 6 months later it had previously been totaled. I was neverade aware title wasn't branded or anything. They More

by Winn1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joey Thomas

Feb 02, 2016

Harry Robinson Buick GMC responded

Thank you for your feedback. I'll address each of the issues as you have listed. When we handled the title it was clean. If it had not been clean a disclosure would have been made to you, and it would have required your signature before purchase. Just as you had the vehicle registered in your name & didn't know. We saw the same title information you did and we didn’t know. We weren't aware there was an issue with the vehicle until you brought it to our attention, and we immediately began working on a solution that would help you. We were happy to trade you even for $11,000. (We actually gave you $12,000.) You're correct we had two staff members looking for a vehicle to suit your needs as we did not have any vehicles on the lot for $11,000. We looked for several weeks as you drove the vehicle, and were happy to keep looking until we found what you were looking for. You decided on a truck that was 6 years newer and had 46,000 miles less on it than the 2008. There are a lot of trustworthy dealerships out there. We’re one too, as it is our pleasure and the expectation on ourselves to always do the right thing. I don't think it can be argued that the right thing in this situation was to trade even for a $25,000 truck. We did what we could to help you, to make you happy, and to show you we were willing to do what it takes to keep you as a customer. It did not help us to have a manager and a salesperson searching for you a vehicle, to take your truck back and to try to sell a vehicle with a total loss title. The gentleman who bought your truck was made aware and signed the disclosure that I spoke to above, because we are honest with everyone in our dealings and would never hide something we knew from a customer. I'm sorry you're upset and glad for your feedback. We are always looking for ways we can help improve our customer’s experiences especially when something unforeseen as this comes up. Thank you. *I include this to give you peace of mind about the nature of the “total” (which sounds bad, I know I’d freak out too if I didn’t know the facts). It’s the professional opinion of our body shop manager that the total was from the cost of the repair as there was no structural damage to the vehicle, but there was a full new paint job. He believes it was hail damage.

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