Scott Eubank

Disappointed with the entire purchase of my new car. After I purchased my vehicle I would venture to say they never prepped the vehicle for delivery. The tires under inflated as they were on the test After I purchased my vehicle I would venture to say they never prepped the vehicle for delivery. The tires under inflated as they were on the test drive. The dealer plate was left on vehicle ( I had to send it back through FedEx, my expense). I was told at the time of my purchase they would be sending my title and plate but that this would take a few days. After a couple of weeks I had to text my salesperson and inquire as to when I would be receiving these very important details along with some winter mats. I received a text back they would check into it. No phone call. This past week I received a registered letter with the document's containing the information required to get my title and plate on my own. I did call the dealership to convey my disappointment. More

by patricia8 Verified Customer Verified Customer

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Libby, exceptional customer service delivered, thank you for your honesty, dedication and going above and beyond. Thank you for your honesty, dedication and going above and beyond. Thank you More

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I had an amazing experience! My rep was more than knowledgeable about the vehicles and it showed. The joy he expressed when describing the vehicle was contagious. I am thrilled w My rep was more than knowledgeable about the vehicles and it showed. The joy he expressed when describing the vehicle was contagious. I am thrilled with my purchase! More

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This has been my dealer since I first arrived in 2004. Except for my first salesperson, each one has been uniformly excellent and helpful. I was extremely pleased with Caleb snd Scott and of course Doug a Except for my first salesperson, each one has been uniformly excellent and helpful. I was extremely pleased with Caleb snd Scott and of course Doug and his staff More

by stapletm Verified Customer Verified Customer

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Every time they are honest and to the point. straight prices fair with no hidden costs or extras that I wasn’t expecting . straight prices fair with no hidden costs or extras that I wasn’t expecting . More

by CARFLYBUS Verified Customer Verified Customer

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First impression was pretty excellent. Very friendly, customer oriented and competent. I really enjoyed my stay. Well done. Very friendly, customer oriented and competent. I really enjoyed my stay. Well done. More

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A beautiful dealership and very easy and pleasurable buying experience. Would definitely recommend any Tom Kelley dealership buying experience. Would definitely recommend any Tom Kelley dealership More

by ezrider1997 Verified Customer Verified Customer

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It was a great experience! ! The whole staff is knowledgeable and eager to help! Thank you! ! The whole staff is knowledgeable and eager to help! Thank you! More

by MKELLEY8 Verified Customer Verified Customer

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I cannot say enough good things about BMW Fort Wayne. They always give me fair pricing, and their customer service is exceptional. I own 4 BMW cars and have bought at least 8 cars from them. I will mo They always give me fair pricing, and their customer service is exceptional. I own 4 BMW cars and have bought at least 8 cars from them. I will most likely be a BMW driver for the rest of my life. The entire staff is top-notch! More

by mickeyashpole Verified Customer Verified Customer

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Purchasing the 2023 i4 eDrive40 was a pleasure as we were treated with respect. The crew answered all of our questions quickly. The price was MSRP as there was no market adjustment. were treated with respect. The crew answered all of our questions quickly. The price was MSRP as there was no market adjustment. More

by wcfredericks Verified Customer Verified Customer

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