Scott Fyvie | Page 26

Over the years I have grown to appreciate that DeNooyer Chevrolet's team effort from one department to another. Of particular note, Scott Fyvie, my sales consultant, once again demonstrated today why I ha Chevrolet's team effort from one department to another. Of particular note, Scott Fyvie, my sales consultant, once again demonstrated today why I have full faith and trust in him as I have returned to his care for multiple vehicles. Another team member of excellence today is Joe Annello from the Connections Department. While his knowledge and skills made the "tasks" go quickly and smoothly, his humility never made me feel inferior, which he could easily have done. I truly appreciated the style, care, and professionalism of not only these two team members, but all of those at the dealership who welcomed me with kindness and truly made me feel valued. More

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It was a great pleasure working with Kyle this year during the purchase of our 2 vehicles. Kyle is very professional and thorough. We look forward to working with him and Denooyer again in the future during the purchase of our 2 vehicles. Kyle is very professional and thorough. We look forward to working with him and Denooyer again in the future. More

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I initially called for a test drive of a vehicle after putting my information in online and it had me specify a salesman. When I arrived I was directed to someone different who within 2 hours of my test d putting my information in online and it had me specify a salesman. When I arrived I was directed to someone different who within 2 hours of my test drive and after a call to him about being on my way back to the dealership to purchase the vehicle I arrived to find out he had just sold it to an appointment he took after my call to him. He stated that he “attempted “ to text me but did not put the 518 area code in correctly so I didn’t receive the messages, a phone call would have been much more appropriate. He then showed me several other vehicles, most of which he was very unfamiliar with and had to keep going to check information inside. I ended up test driving a newer model Ford and due to being motivated to buy I proceeded with purchasing that vehicle. I very much regret that decision. I really like the vehicle but don’t like that he will make the commission from the sale. I was assured I would have a second test drive and an opportunity to look at the car in daylight as it was dark the night before. This did not happen because he rushed me to someone else to complete the sale. After completing the sale I was sent back to him. He gave me one key to the vehicle and when asked where the second one was he said “I don’t know it says it was turned in with one key”. He also told me the car had a starter and there was a second fob on the keys the previous night. There was no starter and when asked by myself and my mother who was with me he said “I don’t remember telling you that but I’m sorry the vehicle does not have one. I was not pleased at this point and he clearly could not have cared less. This was a cash sale and he didn’t even go outside to the vehicle to make sure everything was all set for me but instead went and sat with new customers to try to make another sale. I would never recommend buying anything from this man and he certainly does not represent DeNooyer in a positive light. While outside trying to figure out some features, etc. Chris Armando who had completed paperwork and showed me to the sales department and cashier came over and asked if everything was okay. He them took the time to explain how to set up some main features such as syncing my cellphone. It was not his responsibility to do that but he did and did it very pleasantly. I only wish he had been the one to sell me the vehicle and receive the commission from it. Scott made what should have been an enjoyable experience a very bad and frustrating one and didn’t care that I left unsatisfied with the way the sale went and the discrepancies in what I was told the car featured and what it actually did nor what the sale/pick up experience would be. I realize sales are important to a salesman but they should not be more important than their customers. He definitely did not leave me with a good impression of the dealership and the only saving grace was Chris. Honestly if I could give Scott Fyvie a negative star I would. The ratings below for customer service, etc. are based on my experience with my salesman Scott. More

by devsmom98 Verified Customer Verified Customer

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Everything went smoothly with Scott F.(sales) and Chris A, with final paperwork for my lease of a 2020 Malibu. Crazy year for everyone but DeNooyer Chev had everything as organized as best they could. Th A, with final paperwork for my lease of a 2020 Malibu. Crazy year for everyone but DeNooyer Chev had everything as organized as best they could. Thank you. More

by ajmp1417 Verified Customer Verified Customer

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My salesperson (Scott F.) was very friendly and informative about the vehicle I was interested in purchasing. He answered all of my questions that I had about the vehicle. (2020 Chevy Traverse Prem informative about the vehicle I was interested in purchasing. He answered all of my questions that I had about the vehicle. (2020 Chevy Traverse Premier). More

by DFARAONE001 Verified Customer Verified Customer

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I appreciated the thoroughness of the staff. I felt cared for by the staff. I really appreciated that my concerns were validated. The follow up! cared for by the staff. I really appreciated that my concerns were validated. The follow up! More

by jeanmlegare78 Verified Customer Verified Customer

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Scott Fyvie in sales was awesome. I highly recommend that you speak to him to buy your next vehicle. John in Finance, not so much. He is the typical fast talking, your payment is $41.00 higher than what we you speak to him to buy your next vehicle. John in Finance, not so much. He is the typical fast talking, your payment is $41.00 higher than what we agreed to BUT it is still a great deal for you, finance guy. He wasn't even the guy that told me my payment went higher. It was a guy in delivery who was going over the paperwork. When we got to the contract where I could see what my payment was, I questioned it and he got John to come out to explain. When he came out, he apoligized and said that he wished that delivery came to get him before they started the paperwork so he could explain. That is BS. He knew that I had a max payment in my budget and he exceeded it by $41.00 and he was hoping to get away without the confrontation. I fell victim to the bait and switch and accepted the deal. The truck is Five stars, I know the price of the vehicle was five stars, I know Scott in sales was AWESOME and very much deserving of a FIVE STAR rating, I know the interest rate I got was five stars, however, The closing process, customer service(from Finance), communication(from finance), and care about customers financial needs and limits shown by finance is 2 stars at best which is why I rated the dealership 3 of five. I recommend this dealership. Just beware of the closing process and the changes that get made before you sign. a small change to you means more in the finance guy's pocket. More

by epopiel1 Verified Customer Verified Customer

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I have had numerous issues with this dealer regarding communication and paperwork. I am a return customer. Emailed Joel DeNooyer 2 x . No response as of today. Communication among employees is terrible. communication and paperwork. I am a return customer. Emailed Joel DeNooyer 2 x . No response as of today. Communication among employees is terrible. More

by ANNEW Verified Customer Verified Customer

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I can’t thank Sid in the service department and Armand in “connections” for providing both their valuable time and expertise in a friendly and considerate manner in making my service visit both successful an “connections” for providing both their valuable time and expertise in a friendly and considerate manner in making my service visit both successful and enjoyable. Thank You !! More

by GJSANIK Verified Customer Verified Customer

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Great experience. We were able to find what we were looking for and upon leaving we knew exactly how to use the features on our new car! looking for and upon leaving we knew exactly how to use the features on our new car! More

by BUZZEOG102 Verified Customer Verified Customer

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