Scott Hoak
Scott Hoak at M'Lady Nissan

Scott Hoak

Service Advisior

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

4.8
25 Reviews
4.8

25 Reviews

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25 Reviews of Scott Hoak

September 13, 2025

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Employee Rating

Was cordial and did a good job of explaining program without wasting a lot of time More

by Rcbaun44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 15, 2025

M'Lady Nissan responded

Dear Rcbaun44, Thank you for your review! We're glad to hear that our team—Scott, Drew, Scott H., David, and Gio—provided a clear and efficient explanation of the program without taking up too much of your time. We always aim to make the process smooth and respectful of your schedule. We appreciate your recommendation and are grateful you chose M'Lady Nissan. If you need anything down the road, we're here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 05, 2025

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They were quick and listened to our needs and wants. Shane was very good to us. More

by Sassymom28
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Aug 07, 2025

M'Lady Nissan responded

Dear Sassymom28, Thank you for the kind words! We're so glad to hear that Shane and the team took the time to listen and respond to your needs quickly. It’s always our goal to make sure every customer feels heard and well taken care of. We appreciate your trust and are thrilled you had a positive experience with us. If you ever need anything in the future, we're just a call away. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 31, 2024

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Edgar Rueda was extremely helpful and informative throughout the purchasing process. He explained the features of the vehicle and seemed to really value our time by focusing on it feedback. I defin More

by Elizabeth Davis
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Rueda , Bryan Murphy

Aug 31, 2024

M'Lady Nissan responded

Dear Elizabeth, Thank you so much for your wonderful review! We're delighted to hear that Edgar Rueda provided you with helpful and informative service throughout the purchasing process. It's great to know that he took the time to explain the features of your new Nissan Rogue and valued your feedback. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new Rogue, and thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

June 05, 2024

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Brought 4 cars from Eddie always been great experience. Upfront no xx, also Scott in Service Department is great! More

by rob
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Colville, Ryan Marciciak

Jun 06, 2024

M'Lady Nissan responded

Thank you for your loyalty and for sharing your positive experience, Rob! We're thrilled to hear that you've had great experiences working with Eddie for your car purchases. Providing upfront and transparent service is essential to us, and we're glad that Eddie has consistently delivered on that front. We'll be sure to pass along your compliments to Scott in the Service Department as well. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan

May 25, 2024

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Worked with Eddie Colville. He made things fast and easy to lease a new vehicle. Highly recommend. More

by Kemp.danielj
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Recommend Dealer
Yes
May 27, 2024

M'Lady Nissan responded

Thank you for sharing your experience, Daniel! We're delighted to hear that Eddie Colville provided you with efficient and easy leasing service for your new vehicle. At M'Lady Nissan, we aim to make the car leasing process smooth and hassle-free for our customers. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your recommendation! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan

March 31, 2024

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Third car purchased at location. Always provided great customer service on purchase s, repairs, and follow ups. More

by jimkola6504
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Recommend Dealer
Yes
Apr 01, 2024

M'Lady Nissan responded

Dear Jim, Thank you for your continued loyalty to M’Lady Nissan and for sharing your experience with us. We're delighted to have had the opportunity to assist you with the purchase of your third car from our dealership. Providing great customer service, whether it's during purchases, repairs, or follow-ups, is our commitment to every customer. We truly appreciate your ongoing trust in us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We value your business and look forward to serving you again in the future. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 03, 2024

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We had a great experience working with Shane MAGAland🤣as we hit the price and options we needed in a certified used vehicle. Of course Scott and Drew were professional, we left satisfied. More

by Rhooczko
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Mar 04, 2024

M'Lady Nissan responded

Dear Rhooczko, Thank you for sharing your experience! We're delighted to hear that Shane and Drew provided you with excellent service and helped you find the perfect certified used vehicle to meet your needs. Your satisfaction is our top priority, and we're thrilled that you left our dealership feeling satisfied. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

November 10, 2023

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This is my third car purchase at M'Lady Nissan. The Sales Team is friendly and eager to help, thanks Hugo. Randy, worked to get me the best financing deals. And, the Sevice Department is great abou More

by MyraM
Sales Price Transparency
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Recommend Dealer
Yes
Nov 14, 2023

M'Lady Nissan responded

Hi MyraM, Thank you for being a loyal customer! We're thrilled to hear about your positive experiences with our sales team, especially Hugo, and Randy for securing excellent financing deals. Additionally, we're delighted that Scott and our service team provided you with prompt and friendly service. Your continued trust in us means a lot. We're here whenever you need assistance or have any questions. Thanks again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

November 01, 2023

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Helped me out even though I didn’t have good credit! I would buy from them again! More

by The tech
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 02, 2023

M'Lady Nissan responded

Thank you for sharing your experience! We're delighted to hear that our team was able to assist you, even if you had credit challenges. It's wonderful to know you'd consider buying from us again. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

October 07, 2023

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My wife and I purchased a Nissan Rogue today at M’Lady Nissan. It was without a doubt the best experience we have had in purchasing a new vehicle. Luis Ruiz listened to our needs with great patience, atte More

by Ebloom2015
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kamil Zlahoda , Bryan Murphy, Luis Ruiz

Oct 09, 2023

M'Lady Nissan responded

Hello, Thank you for choosing M'Lady Nissan for your recent purchase, and congratulations on your new Nissan Rogue! We're thrilled to hear that your experience with us was the best you've had when purchasing a new vehicle. Luis Ruiz is indeed a valuable member of our team, and we appreciate your kind words about his patience, attention, courtesy, and kindness. It's wonderful to know that he listened to your needs and helped you find the perfect Nissan that matches them. Your recommendation means a lot to us, and we're committed to providing exceptional service for many years to come. If you ever have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Nissan Rogue! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

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