Scott Kostecki

If you want to be treated like royalty, be sure to go to Suntrup. Efficient, knowledgeable, and easy on your budget. Suntrup. Efficient, knowledgeable, and easy on your budget. More

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Scott and his service team are excellent. Our 2015 Armada had an issue with the AC. They had to get with two different Nissan engineers to figure out what was wrong. Scott kept us informed th Our 2015 Armada had an issue with the AC. They had to get with two different Nissan engineers to figure out what was wrong. Scott kept us informed throughout the entire process. I definitely recommend Scott and his service team at Suntrup Nissan on South Lindbergh. More

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I'm very disappointed with the customer service approach taken by the Service Manager, as well as the lack of EV knowledge on the part of the service advisors and the only EV service technician. There is a taken by the Service Manager, as well as the lack of EV knowledge on the part of the service advisors and the only EV service technician. There is a charge of $210 for 1 hour of diagnostic time and the technician spent an hour with my 2013 Leaf only to determine that my issue could not be resolved, there is no fix because the car has 2G internet which no longer exists. This should have been immediately recognized given the age of the car, no diagnostic time required. In this case, even though diagnostic time was spent, good customer service would have been to not charge the diagnostic fee for a problem that the dealership determined it could not fix. Thing is, there is a way to fix the problem. It took me 10 minutes on Google to find the fix, and after getting the car home it took me 5 minutes to implement the fix. Yes, I should have done the research before taking the car in for service, but based on the lack of knowledge and lack of empathy exhibited by the Suntrup Nissan service department I will not be going back there. More

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Scott was quick to respond, polite, courteous, respectful, efficient, competent and caring. He is awesome. I very very highly recommend him. respectful, efficient, competent and caring. He is awesome. I very very highly recommend him. More

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PLEASE COME DOWN TO SEE ANNAIE JUST AMAZING WORK SO AMAZING I CANT STOP YELLING sorry. AMAZING I CANT STOP YELLING sorry. More

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Great people at a great dealership that go and beyond for their customers that they treat like family! their customers that they treat like family! More

by martan52 Verified Customer Verified Customer

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Have used Suntrup Nissan service department go a number of years and have found them to be helpful. of years and have found them to be helpful. More

by katekev Verified Customer Verified Customer

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Excellent service. My wife waited for the vehicle and the work was done fast and with no issues. My wife waited for the vehicle and the work was done fast and with no issues. More

by MARIOJIMENEZS Verified Customer Verified Customer

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Fast friendly and informative service! job was done. Early car is running smooth. I was very pleased with my experience. . Thanks, Scott Kostecki. and Suntrup job was done. Early car is running smooth. I was very pleased with my experience. . Thanks, Scott Kostecki. and Suntrup More

by mh.shy1.mh Verified Customer Verified Customer

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Got me in and out in about an hour. Loved the report of the inspection. Were helpful and did not push any expensive repairs, etc. Loved the report of the inspection. Were helpful and did not push any expensive repairs, etc. More

by marie.piayai Verified Customer Verified Customer

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